I will share my detailed guide after I publish my domain. Just one thing after 1 year the normal domain price become very high, please reduce it or give discount sometimes as I’m going to use my purch... See more
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Review summary
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What people talk about most
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I am big fan of namecheap services. I am using this company from 2017 so this company have intelligent team. i was facing problem from morning so talk with namecheap agent so 3 agents changed but Alin... See more
Company replied
Support for your website is the most important thing to consider when choosing a reputable host for your main shop window. Imagine your main source of income is your website and suddenly it goes offl... See more
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Had an SSL issue at Namecheap today: a duplicate certificate I had bought by mistake, and a refund request inside the grace period. The agent, Jeyabrindha D., did the thing most support p... See more
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Company details
About Namecheap
Written by the company
Namecheap - Domain names, web hosting, email, and online security for less
Create a space online that’s all yours with Namecheap, the world’s second-largest domain registrar and global web services company.
Start by discovering the perfect domain, pair it with a hosting plan that scales with you, add security, then unleash your creativity.
Build a whole brand using our free and low-cost design tools, then promote it all using Relate Marketing Suite. Why not add a professional you@yoursite.com email address, so every communication sends the right message?
With Namecheap, you get industry-leading prices, 24/7 human customer support, and the peace of mind that security is at the heart of everything we do.
Founded by Richard Kirkendall in 2000 as a domain registrar, Namecheap has grown into a complete platform for building your presence online, with over 24 million domains under management.
Get our latest and greatest deals
Written by the company
- Visit namecheap.com/promos/ to see today's offers
- Make massive savings across our product range, every day of the year! Find out what you can save today at namecheap.com/promos/
24-hour customer support
Whatever you need, whenever you need it — our dedicated Customer Support team are online, and ready to help!
Just go to https://www.namecheap.com/support/
Contact info
4600 East Washington Street, Suite 300, AZ 85034, Phoenix, United States
- www.namecheap.com
Get fast, reliable shared hosting
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ANNA M finds creative approaches to…
ANNA M finds creative approaches to customer issues, thinking beyond standard procedures to solve unique problems effectively
23 September 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for your feedback!
We’re pleased to hear you had such a positive impression! We’re always happy to assist our customers, and you can always count on our team to find the best way to assist.
We’d also like to kindly remind you that Trustpilot’s guidelines ask reviewers not to include information that could identify individual people, including the names of customer support representatives. Reviews containing such details may be flagged by Trustpilot, so we kindly ask that you avoid mentioning representatives’ names in future reviews.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
We appreciate your understanding!
Best regards,
Namecheap Team
Ten years I have been with Namecheap
Ten years I have been with Namecheap, I am very happy with them, no complains, none at all.
I would recommend them to anyone.
Please do another 10 years for me, many thanks.
Yuen To
12 September 2026
Reply from Namecheap
Hello Yuen,
We’re truly grateful for your trust over these 10 years!
Your kind words inspire and motivate us to keep up the level of our services. '
Thank you for your recommendation, and we look forward to many more years together!
Best regards,
Namecheap Team
I will share my detailed guide after I…
I will share my detailed guide after I publish my domain. Just one thing after 1 year the normal domain price become very high, please reduce it or give discount sometimes as I’m going to use my purchased domain for several years. (Long term work)
12 September 2026
Reply from Namecheap
Hello,
Thank you for your feedback!
Our pricing is dependent upon our agreements with TLD Registries. We work with very slim profit margins and strive to provide the best prices possible.
We hope for your understanding.
We recommend subscribing to our newsletter to stay updated on our latest deals, discounts, and promotions: https://www.namecheap.com/support/knowledgebase/article.aspx/429/43/i-want-to-receive-newsletters-and-special-offer-notices-from-namecheap-what-should-i-do/
If our Live Support may be of any assistance for you, we are happy to help anytime at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
The best
The best, I always trusted namecheap for my domains and hosting ever sinc i firstfound them, and I never use any other hosting platforms. And their support via live chat are always top notch and always helpful
22 September 2026
Unprompted review
Reply from Namecheap
Hi Joze,
Thank you for your feedback! We are pleased to hear that you've consistently trusted us for your domains and hosting. It's great to know our live chat support has always been top-notch and helpful.
Should you need any assistance again, our Live Support team is available 24/7 at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
I have been with Namecheap for years
I have been with Namecheap for years. Outstanding value. Dmytro, one of the customer service reps, just talked me off a ledge and helped me to restore my website. They are reliable, affordable, and professional. Excellent customer service!
22 September 2026
Unprompted review
Reply from Namecheap
Hello Christie,
Thank you for your feedback!
We're delighted to hear that Dmytro was able to help restore your website and turn a stressful situation around. It's great to know his dedication and support made such a positive difference.
We truly appreciate your loyalty over the years and are grateful to have you as part of the Namecheap community.
Best regards,
Namecheap Team
Help desk techs help answer questions quickly
Help desk techs are helpful and knowledgeable. They quickly help resolve any questions or issues I have
12 September 2026
namecheap offers cheap websites and i…
namecheap offers cheap websites and i love it. and also support will respond really fast.
22 September 2026
Unprompted review
Prompt notifications and costly services
I like the constant reminders that I need to subscribe the various services offered. I like the customer service help. I dislike the fact that the services are damn expensive and there's nothing like giving discounts to loyal customers.
12 September 2026
Reply from Namecheap
Hello Bernard,
We appreciate your feedback. We understand your concerns about the cost and the lack of loyalty discounts. You are welcome to check our available discounts at the following link: https://www.namecheap.com/help-center/live-chat/
Best regards,
Namecheap Team
Good customer service
17 September 2026
Best site to get sites
Best site to get sites, no one offers what offers Namecheap, it has the 3 B's in Spanish: Bueno, Bonito, Barato.
18 September 2026
Reply from Namecheap
Hello John,
Thank you for your kind words and for sharing your experience with us.
We’re pleased to know that you’re satisfied with the quality and affordability of our services.
We truly appreciate your trust and support. Please don’t hesitate to reach out whenever you need us!
Best regards,
Namecheap Team
Namecheap support team is World Class
Namecheap support team is World Class. I am fully Satisfied. Good luck Namecheap!!
22 September 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you so much for your kind words!
We’re truly happy to know you’re fully satisfied with our Support Team. Your satisfaction motivates us to maintain and further improve the high level of our services.
Please don’t hesitate to reach out anytime, we’re always here for you!
Best regards,
Namecheap Team
My experience with Namecheap was simply…
My experience with Namecheap was simply wonderful! The service and communication via chat was fantastic and extremely fast. I received answers without any delay and everything was resolved with high professionalism. Thank you for the excellent support!
21 September 2026
Unprompted review
Reply from Namecheap
Hi,
Thank you for sharing your experience! We are delighted to hear that our support team was helpful and that you received quick, professional support.
Your kind words are truly appreciated.
If you need any assistance, our support team is available:
https://www.namecheap.com/help-center/live-chat/
Best regards,
Namecheap Team
Namecheap Review
I’ve been using Namecheap for a while, and overall, my experience has been very positive. Their domain registration process is straightforward, with competitive pricing and frequent promotions that make it affordable. The interface is clean and easy to navigate, which makes managing domains and hosting services simple even for beginners.
Customer support is responsive and helpful, available 24/7 through live chat. I’ve always received clear answers and quick solutions whenever I had questions. Another highlight is their commitment to security—features like free WhoisGuard privacy protection and SSL certificates add great value.
On the hosting side, performance is reliable, with good uptime and fast loading speeds. While advanced users might find some limitations compared to premium providers, Namecheap strikes a great balance between cost and functionality.
Pros:
Affordable domain registration and hosting
Free WhoisGuard privacy protection
User-friendly dashboard
Reliable customer support
Cons:
Hosting plans may lack some advanced features
Renewal prices can be higher than initial offers
Verdict:
Namecheap is an excellent choice for individuals and small businesses looking for affordable, secure, and easy-to-use domain and hosting services.
18 September 2026
Reply from Namecheap
Hello,
We are happy to hear about your positive experience with our services! It's wonderful to know that our straightforward process, competitive pricing, and user-friendly interface have made managing your online presence simple and affordable. We appreciate your kind words about our 24/7 customer support and our commitment to security.
Thank you for recommending us - your detailed review is incredibly valuable to us!
Best regards,
Namecheap Team
Overall good support team
my experience with the support team was great.
21 September 2026
Unprompted review
Reply from Namecheap
Hi, thank you so much for your feedback and kind words!
Their outstanding assistance won't be unnoticed. Should you need any assistance again, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
I want to give a shoutout to Jeyabrindha!!
I want to give a shoutout to Jeyabrindha D. from Namecheap's SSL support team. I was struggling to get a SSL certificate installed on one of my domains, and she was incredibly patient and thorough throughout. She explained exactly how the free SSL offer worked, checked my account in detail, and when the automatic process didn't apply cleanly, she manually installed the certificate for me and even proactively explained the tradeoff (that I'd need to manually reissue it down the line since it wasn't plugin-managed). She kept me updated every step of the way and was warm and kind throughout the whole conversation. Genuinely excellent support, she went above and beyond. Thank you, Jeyabrindha!
21 September 2026
Unprompted review
Reply from Namecheap
Hello,
Thank you for sharing your feedback!
Providing excellent customer support is always a top priority for us, and we truly appreciate you taking the time to share your experience.
We’d just like to remind you that Trustpilot reviews should not contain personally identifiable information, including the names of our support representatives. Such reviews may be flagged by Trustpilot, so we kindly ask that you avoid mentioning representatives by name in future reviews.
Thank you for your understanding! If you have any questions, we’re always here to help.
-
Best regards,
Namecheap Team.
Vasanth R
Vasanth R. spent as much tiime as I needed to get many things corrected, some of which was caused by me.
20 September 2026
Unprompted review
Reply from Namecheap
Hi Jess,
Thank you for your feedback!
It’s great to know our team took the time to work through everything with you and get things sorted. We truly appreciate your kind words and recognition of the support you received!
We’d also like to kindly remind you that Trustpilot’s guidelines ask reviewers not to include information that could identify individual people, including the names of customer support representatives. Reviews containing such details may be flagged by Trustpilot, so we kindly ask that you avoid mentioning representatives’ names in future reviews.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
We appreciate your understanding!
Best regards,
Namecheap Team
Denied then granted refund after much anxiety
I’ve been a namecheap.com customer for over 18 years. I’ve always found their website extremely difficult to navigate, but muddled through.
In the summer of 2026 I received one, possibly two, notices from namecheap.com alerting me of upcoming auto renewals to my domain. Because I am now a senior citizen on a fixed income and retiring I no longer need my website and so I logged into Namecheap.com to cancel all auto renewals and allow my website to cease to be.
September 2026 I receive an email from them alerting me about some other active product in my account under auto renewal. I immediately logged in and searched for this product and could not find it. The website is huge and overly complicated and it is almost impossible to find these sneaky (you have to have this or your domain won’t work) add-on items hidden away where they can charge for them without the customers given option to cancel.
I had thought I cancelled everything months prior. So I entered a chat, hoping they would help me find the item. I went through four representatives, none of which could help me. I literally had to go back in and under extreme panic, I finally found the item. ICANN. When I showed a screenshot to the rep, they told me it was too late. They already charged me.
I submitted a ticket about this reprehensible business practice of hiding items from customers so they’re not given the opportunity to cancel and requested a refund and have my account completely deleted so that I wouldn’t get another surprise charge of some kind, and again I received basically ‘too late - can’t help you’
$14.98 (actually it was $21 after taxes and currency conversion) might not seem like a big deal to everyone out there, but it’s a big deal to a senior citizen on a fixed income, and for them to deny me a refund for their own website’s shortcomings is appalling.
UPDATE: HOWEVER…. after repeatedly making my argument and needing to post negative reviews, they decided to see how wrong they were and gave me my refund. I still think it’s reprehensible that they made me fight as hard as I did. There should not have been a question in the first place. So for the refund I will grant them two more stars and also offer them this advice: be a little more customer oriented; a little more human; a little more compassionate. Make everything very, very visible to customers on the website so they can see exactly what charges are coming what renewals are pending all in one spot !
14 September 2026
Unprompted review
Reply from Namecheap
Hello Renee,
Thank you for sharing your experience with us.
We are deeply disappointed to hear that you had a negative experience with our services.
Our team has reviewed your case and sent a follow-up ticket to the email address associated with your account. Please feel free to reply to the ticket if you have any further questions or concerns. We will do our best to address them and assist you further.
UPD: We value your feedback, and your concerns have been reviewed. Our team will follow up by email with further details. We appreciate your patience.
-
Best regards,
Namecheap Team
Terrible customer service
Terrible customer service. Three times in a row passed off to 5 to 7 different chat people. Not one single one of them knew anything about WordPress or hosting.
20 September 2026
Unprompted review
Reply from Namecheap
Hello Dennis,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
We’d like to look into what happened and make sure your case is reviewed properly. To locate your account and check the details of your case, please respond to the private request for additional information that we’ve just sent you.
We sincerely hope for your cooperation.
Best regards,
Namecheap Team
Always my first choice namecheap
22 April 2026
Reply from Namecheap
Hi Abdelhak,
Thanks for your review! It means a lot to be your first choice.
We truly appreciate your trust in Namecheap, and we're always here whenever you need a hand.
Best regards,
Namecheap Team
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