NAE Vegan Shoes Reviews 

553
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options... See more

Company replied

Rated 1 out of 5 stars

I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on... See more

Rated 5 out of 5 stars

Got a pair of Lou botte marron tige haute niveau genou and absolutely loving them. They look amazing and feel warm and comfortable - the latter is very rare for my tricky feet that get hurt by every n... See more

Company replied

Rated 4 out of 5 stars

I thought the products were reasonably priced, shipping was quick, and the shoes and belt I got were impressive in material quality. One note is that the threads holding the side seams of the tongue o... See more

Company replied

Company details

  1. Shoe Store
  2. Boutique
  3. Fashion Accessories Store
  4. Handbags Shop

Written by the company

We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail


Contact info

3.8

Great

TrustScore 4 out of 5

553 reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(553)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Just got some Noah boots in Pinatex

Just got some Noah boots in Pinatex. First impressions are that this is a sharp looking, great feeling boot. Just a note if you have wide feet they fit a little narrow. But they work for me!

20 October 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Rubén 😃
Thank you for your great feedback, it'll help us improve in the future 😉
Have a great day 😃
Neuza

Rated 4 out of 5 stars

Pretty inconsistent sizing

I bought 2 pairs of shoes, both very nice and modern. Despite being the same size (46), one model is fitting quite tight, I'd say too much, the other one is too large, almost 1 size above mine. I couldn't return the shoes, because those were the only shoes I took out of the box and took away with me for a trip abroad, so I had to wear them, and now I will have to keep them, no problems on my side. Anyhow, I appreciate the brand and the fast shipment was extremely fast!

18 October 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Paolo 😄
Our shoes are made in different factories and each has its own mold that's why some shoes may differ in sizing. But we're working to improve our size charts so you can order the exact size next time 😉
Thank you for your appreciation and for continuing to wear our shoes 😄
Have a nice day 😄
Neuza Oliveira

Rated 5 out of 5 stars

Great quality and fit

Quick delivery, great quality and fit. Friendly and competent customer service.

8 August 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Christoph 😀
I'm so happy you're glad with your shopping experience 😉
Have a great day 😀
Neuza

Rated 5 out of 5 stars

Very good client service

Very good client service, fast shipment, product aligned with expectations!

9 September 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Silvia 😀
Thank you for your kind words, we aim to please our customers the best way possible 😉
Have a lovely day 😀
Neuza

Rated 2 out of 5 stars

Sad cause I had so much excpectation...

The most disappointing was the customs duties to be paid. The site should warn us and offer a tool for calculating customs fees. The shoes are a little too small but when I read the comments about the difficulties of returning, I don't even want to risk it.
I'm really sad because I had a good feeling about this purchase. Unfortunately I cannot recommend it

13 October 2022
Unprompted review
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Marie-Anne,
I'm really sorry for the customs situation, but sadly there's no way for us to know if and how much customs will charge for an order :(
The customs information is described on our website, however, we are working hard to improve this to prevent any discomfort for our customers. This situation is also bad for us and we will do our best to improve it and your feedback is very important in this process :)
But please don't give up on us, just send us an email and we'll find a way to compensate you for this ;)
Have a nice day :)
Neuza

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great shoes

21 July 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Laura 😃
I'm glad you're happy with your experience at Nae 😉
Have a nice day 😃
Neuza

Rated 5 out of 5 stars

Rapid delivery, excellent quality

As a vegan I appreciate a lot the high quality shoes made in Europe that NAE offers. The delivery to Germany is usually quick and shoes are beautifully made. However, not all models will suit you if you have wide feet.

6 September 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Olga 😃
Thank you so much for your great feedback 😉
Have a great day 😃
Neuza

Rated 5 out of 5 stars

Great purchase!

Awesome boots, user friendly online shop. I bought two pairs of boots, but had to return one, and the process was really easy too. Great service!

12 August 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Joana 😀
Thank you for your words, we're glad to help 😉
Have a nice day 😀
Neuza

Rated 3 out of 5 stars

Not for everybody

I really like the idea of using cork and recycled materials to make new products. So I was poised to give these sandals a much higher rating. However, the soles are much too thin, you feel every bump on the pavement. In the end I only use these at home, outside I feel unprotected with them and that’s a shame.

8 August 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Maaike 😄
I'm so glad you are in line with our sustainability and recycling conscience but I'm sorry you didn't find the sandals comfortable 😔
We have worked on that model to make it more comfortable. And we have other sandals with the same sole that are as comfortable as walking on a cloud ☁️😉
Even if you don't wear the sandals outside, I'm sure you found them to be great slippers to use around the house 😉
Hope to see you soon and have a great day 😄
Neuza Oliveira

Rated 5 out of 5 stars

Very good experience overall

Very good experience overall ! Five stars ⭐️⭐️⭐️⭐️⭐️ Bravo Nae !

25 July 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Harry 😃
Thank you so much, you're a five star person 😉
Have a great day 😃
Neuza

Rated 5 out of 5 stars

Great shoes

Great shoes, excellent price, very friendly customer service.

1 August 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Kim 😃
I'm so glad you're happy with your experience at Nae 😉
Have a fantastic day 😃
Neuza

Rated 5 out of 5 stars

a 5 stars customer service

I ordered two pairs of same trainers and customer service called me to ensure my order was correct before sending the shoes over to me.

12 September 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Danica 😃
Thank you for appreciating our service, we like to make sure our customers get exactly what they want 😉
Have a nice day 😃
Neuza

Rated 3 out of 5 stars

Good shoes, difficult sizing

The shoes themselves are good quality. But the sizing is really difficult to get right. Had to send back shoes in my typical size and get a larger one. Took a few months. Then the larger size was still very uncomfortable (too small). Never in my life have I needed a size larger than that.
They were nice enough with the return, but with the difficulties in sizing, I wouldn't try ordering their shoes online again.

1 June 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Andrew 😄
I'm so sorry you couldn't find your perfect fit 😔
Not all factories have the same mold and the shoes turn out bigger or small, or they may end up being perfect and I'm sorry that was not the case with you 😔
Next time just send us an email and we'd be glad to help you find the perfect size 😉
Have a wonderful day 😄
Neuza Oliveira

Rated 5 out of 5 stars

Delighted with the wallet

Bought the wallet as a birthday gift for my son who is a piscaterian. He was delighted with the wallet as it had lots of card slots.

4 September 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Laurence 😃
I'm so glad your son loved your gift 😉
Have a lovely day 😃
Neuza

Rated 1 out of 5 stars

Shoes were too small despite being the correct size

I bought the recycled-PET running sneakers in my usual EU size of 42, but they were too small. I even made sure to measure my feet according to the size guide, and they are shorter than 27 cm. My partner had a similar problem after buying shoes from this company.

I have continued to wear the shoes, thinking that they will adapt to my feet with time, but after four months my toes still bump into the front of the shoe when I walk downhill. The first time I wore these shoes to do a fair amount of walking, I ended up with a bruise under my toenail.

I decided not to return them because of the inconvenient delivery, as I had to be home to accept it on a weekday, and because I did not want to be left without shoes to wear.

7 June 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Norton,
I'm so sad the shoes you bought ended up being small and hurting you :(
We're improving our size charts and you can always asks for our advice on the best size to choose from :)
And we found a way to make the return process easier ;)
But we would love to compensate you for this, so please feel free to send us an email and we'll let you know how :)
Have a nice day :)

Rated 5 out of 5 stars

Mandy boots

The boots were so beautiful but sadly too big for my feet, so I had to send them back.
I easily got the money back though I rather have the boots.
A smaller pair was much more expensive, 40 euro.
I don't know if I better choose for size 39 or 40 instead of 41.
I've send the length in cm of my feet, so you could choose the right size for me, but I think you didn't do or forgot it.
I hope to find the right boots for me in time.
I'm glad and thankful for everyone who wants the animals to have a good life !

8 August 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Carola 😃
Thank you for your great feedback 😉
Maybe the email with your foot measures got lost somewhere in between as I couldn't find it 🙁
But I hope to hear from you soon and I'll gladly help you find the right boots 😃
Have a lovely day
Neuza

Rated 5 out of 5 stars

Very good and quick service

Very good service and very quick.
The procedure to exchange the size was very easy.
I recommend NEA Vegan Shoes

5 August 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Hugo 😃
Thank you for recommending us 😉
Hope to hear from you soon 😃
Neuza

Rated 5 out of 5 stars

Perfectly happy customer: beautiful shoes, wonderful service!

I have bought multiple shoes from Nae. They are good quality and fit well. The last shoes I bought had a fault so I sent an email. To solve the issue Nae sent me a new pair without questions asked. The new shoes were fine and I love to wear them. I love all my Nae shoes and apart from this one time they were all in perfect shape when I received them. The vegan fabric is low maintenance and my vegan shoes last longer than my non-vegan ones. In fact, all my vegan shoes are still in great shape!

12 August 2022
NAE Vegan Shoes logo

Reply from NAE Vegan Shoes

Hello Greet 😃
It's so good yo see you're happy with your Nae shoes and with our service 😉
Have a good day 😃
Neuza

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