NAB Reviews 

Have text in bank deposits,sometimes never comes through or 2 hours later happens all the time not just when they ask on this site...
All other banks not a problem it seems NAB don't care

Once again nab has wasted my time. I have for over a week been trying to get them to find out why my account is overdrawn like $400. I could see one was a payment to A UK Ski company lol I sure aren't going skiing i live in qld they just go around in circles

I discovered purely by accident I was being debited through PayPal by Uber, fictitious transactions going back some 5 years. I don’t look at my statements since I went paperless so didn’t notice the debits. Once I stopped the PayPal direct debits I contacted Nab fraud department who were incredibly helpful. They agreed to investigate ALL transactions. I received an email with case numbers and within 2 weeks I received SMS messages from Nab disputes team on each of the case numbers saying the monies would be returned to my account in 1-3 business days.
2 days later all my money was returned. Ok so at the time writing my review I wasn’t aware that Nab had disputed EVERY transaction I have ever made via PayPal since 2021, which is 500+ payments!!!!
I now have vendors ringing me asking why I have disputed payment

I don’t know how the debits were generated as Uber have yet to reply to my complaint.

Lesson learned, check statements and account activity regularly but be very careful when disputing transactions via Nab.

My card and Internet banking got locked and it took 6 weeks for them to sort it out, now 3 days later blocked again and cannot resolve it without me driving 200km to the branch for is verification which I had previously done but they have lost it.

I called to report a suspicious transaction on my account as I couldn’t resolve the enquiry on the app. Was put in hold for 45 minutes and ran out of time to take it any further. You can’t visit them because they have closed most of the branches and you can’t talk to them because they don’t put enough staff on even though they are making millions. What a joke.

Before travelling, I read NAB articles stating there would be no card purchase fees in New Zealand; however, I’ve noticed that a separate fee has been charged on every transaction

Actually, star rating would be -100. Im on hold to NAB to sort out a suspected scam on my credit card. I have been waiting 40 minutes! 40 seriously valuable minutes subtracted from my life. For what! Appallingly bad customer service service with phone, internet, ATM, or branch services. Meanwhile my CC may have been compromised because I had to wait on the phone to speak to a REAL person.

I would like to thank Darryl Ashton our lending officer on the professional service he has given us so far with acquiring our down sizing unit.
He has gone above and beyond with talking us through the process in acquiring this unit and we would not hesitate to recommend him to anyone of our friends who are with NAB.
Wishing Darryl the best in his career and hope his goals are satisfied with his fantastic professionalism.

when you ring you are on hold for an hour. The recorded message constantly tells you to use the app. But you can't do thing s like change address on the app. So you stay on hold. Its as if they have made life difficult on purpose.

I recently dealt with Eun-Joung(Ivy) part of the Small Business department regarding a business credit card application, and the overall experience was frustrating and unnecessarily time-consuming. I have been banking with NAB for all my banking needs for many years so, I have a very good history with them. I had already attempted to complete the application online three times prior to speaking with her and was clearly advised that only to reply to her email with my latest BAS would be required. Following our conversation, I was then asked to provide additional financial documentation that had not been disclosed upfront, and was required to complete the entire application again. Even though I had also provided the information over the phone as well to one of the business bankers for the application to be processed. This inconsistency and lack of clear guidance resulted in repeated effort, wasted time, and a process that felt far more complicated than it needed to be. For a small business owner, time is critical, and this experience did not reflect an efficient or customer-focused approach. There appears to be a disconnect between what is communicated initially and what is actually required to progress an application. Greater transparency and accuracy at the outset would significantly improve the experience. Based on this experience, I would consider alternative banking options that offer a more streamlined and straightforward process.

NAB Trading platform shown incorrect information resulted in trades settled at wrong cost. Then 7 days later, during an active dispute, NAB corrected its system error by deducting funds from customer's bank account. When customer complained, it takes no regard to RG271 and deny it has a system error.

I’ve been an NAB customer for 60 years, having savings accounts, mortgages etc. I’ve always been able to tap my card to access my personal account. With the change to visa debit I’m told I can’t do that now as they have decided one of the other accounts (which I don’t use) is for tap. I have to insert the card which is hard with severe arthritis. Doing that makes my pin easily visible to others. My complaint fell on discriminatory ears. After wasted hours I was advised to open a new account to have tap access. Why do I have to open a new account to have access to my personal account which I have had for decades?
It’s clear that money and policy is paramount and client support, valuing long term clients and flexibility to meet individual needs has no place in their structure. I’ll be reconsidering my banking provider.

. The so called fraud team are I'll trained, I'll mannered and the lowest grade of idiot employees you could encounter. Waited over an hour for them to answer . Service or lack thereof is a total disgrace

On a cruise cannot use my NAB Visa card. Keeps being rejected.
I have spent over two hours in the phone plus 1 hour in the Branch in Darwin.
Their solution remove some of the card security placing me at higher risk of fraud.
I said no way so they cant hep me.
Pathetic. I would give zero stars if possible.

ZERO!!! What a joke as I was advised that the transaction had been reversed yet to my shock horror it was put through on a cancelled card

Don't deal with this bank - never had so much trouble

Whist the agent was reasonably friendly, they cannot tell me how many points I've earned so far, nor when they will get credited to my Qantas frequent flyer card.
For a premium card, the service is below par.

I’ve had a very disappointing experience with NAB overall, and I wouldn’t recommend them based on my recent interactions.
In my experience, the customer service has been frustrating — long wait times, unclear communication, and at times a dismissive attitude that made resolving issues more difficult than it should be.
My dealings with their fraud and scam support team were particularly challenging. What I expected to be a straightforward process turned into a prolonged and stressful experience, with limited communication and slow resolution.
I also found their interest rates to be uncompetitive compared to other options currently available.
Overall, what stood out most was the amount of effort required on my side to resolve relatively simple matters. Banking should feel smooth and reliable, but this wasn’t my experience here.
Based on this, I wouldn’t recommend NAB to others.

Inflexible credit assessment. As a sole trader, I provided accounting software reports and bank statements, showing cash flow, but was told only a lodged tax return would be accepted, which isn’t even obtainable until July. No flexibility or real assessment. Really shows how little NAB values small business.

I had Arsham as my personal assistant and he was super good and a great communicator. Very happy with the service provided by Arsham.

Pathetic experience at Rouse Hill NSW Branch. They discourage TTs and encourage to do internet banking. Staff is not trained. Then the transaction gets stuck and some one from fraud calls to get an authorization. The phone bell only rings once and when you call back, wait time is 20 mins. ABSOLUTELY USELESS.