My Vape Box Reviews 

86
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Reading the reviews it seems I have a similar problem to many. I had a subscription for a couple of years and all was well. Then they cancelled it out of the blue. I made an order and they took my mon... See more

Rated 1 out of 5 stars

At the start, all was good. Then the odd missing item or order not turning up. Feels like I was an inconvenience when contacting them. Then they cancelled my subscription and I lost 2 yrs of loyalty p... See more

Rated 5 out of 5 stars

Very impressed with the top quality 'V' liquids robust and lovely flavours. In a market place flooded with fakes you're guaranteed genuine products from My Vape Box so don't risk burning your face of... See more

Rated 1 out of 5 stars

Tried the offer of postage only and did not realise subscription had started until I received an email saying they had taken funds. After hours online have finally managed to cancel the subscription s... See more

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Buy seriously good e-liquids, delivered directly to your door. Vape e-liquids from just £2.50, with free next day delivery.


Contact info

1.8

Poor

TrustScore 2 out of 5

86 reviews

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No recent history of asking for reviews

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1.8

All reviews

(86)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not bother

Do not bother. First you sign up to get the free trial and this automatically subscribes you, which you then have to make an account just to unsubscribe which I did and received no free sample. You can buy vapes a lot cheaper than this also. DON'T WASTE YOUR TIME.

26 April 2020
Unprompted review
Rated 1 out of 5 stars

Tricking people!

Giving a one star because I have to give at lease one star.
I received an ad staying free samples to try out. So I decided to get some sent to me. NOWHERE did it say I was being subscribed to a monthly subscription. Well a few weeks later I receive an email stating I have a batch being sent and £13 pounds had been taken from my account!!
I then contacted them and they said yes you are subscribed and we can't cancel that order.
I clicked on the link to cancel subscription and it said I don't have an account. Which I didn't so I didn't know I was subscribed! I had to open an account, verify, then cancel. But they won't return my money.

Terrible!!! Avoid any free sample ads they will take your money anyway!!

16 March 2020
Unprompted review
My Vape Box logo

Reply from My Vape Box

Hi Cristina,

I hope you are well and thanks for your message. I am very sorry to hear that you received a monthly subscription box which you weren't expecting. Our free trial offers do clearly state that it is the first of a monthly subscription service and that a box will be sent out to you and you will be charged full price unless you cancel it. You can cancel at any time online. However I'm sorry to hear that you clearly missed this in the product page, the order summary page and the checkout page and therefore did not realise that was the case.

As we explained in the email that we sent to you this morning, unfortunately the order cannot be cancelled because you contacted us about it after it had already been sent out. However, we have sent you full instructions explaining how you can send the box back to us and receive a full refund for it. If you have any problems returning the box to us please just email us at help@myvapebox.co.uk - we're here to help :)

Once again, I'm sorry that you did not realise that the free trial was the start of a monthly subscription service.

My Vape Box Team

Rated 1 out of 5 stars

If I could rate 1 I would

If I could rate 1 I would. They advertised a free vape box which I thought I'd get for my friend. Little did I know every month boxes would come through my door then I realised they were charging me. Had to enter card details for free box. I then contacted them to cancel subscription 3 times yet again i have been charged today. Absolutely horrific customer service.

26 February 2020
Unprompted review
Rated 1 out of 5 stars

My vape box scam/fraud

Ordered vape liquids through the free trial and then cancelled subscription to be told that I would not be sent the trial box. Ordered again and added another bottle on a different discount to make 5 btls for £5 postage and seen that they have now cancelled that without me knowing. Its a scam/fraud seems to be. Wasn't cancelled cause I ordered more than was allowed. They had 1 free trial that when cancelled couldn't be redone. I seen a different discount code for the same thing and one for cbd oil (different promotions). Just pay postage. Both were cancelled and none sent to me so I didn't order more than the 1 free trial box. Discount codes were: Free box, free box 13 and freecbd.

25 February 2020
Unprompted review
My Vape Box logo

Reply from My Vape Box

Hi Aidan,

Thanks for your message. I have checked your account and can see that you tried to order multiple free trial boxes.

Unfortunately our free trials are limited to one per customer/household. This is why they were cancelled.

Full refunds have been processed for the postage money you paid for the trial boxes which were cancelled.

I hope that explains.

My Vape Box team

Rated 1 out of 5 stars

My scam box!

It wasn’t clear that I was signing up for a subscription. I’m annoyed that they can get away with this kind of misleading business practice.

6 January 2020
Unprompted review
My Vape Box logo

Reply from My Vape Box

Morning and thank you for your review.
I'm very sorry to hear that you did not realise that our service is a monthly subscription and that you feel misled.
We do state many times during the sign up process (in the product page, in the order summary and in the checkout where you enter your card details) that this is a monthly subscription service which, unless you cancel, will be sent to you each month. However I am very sorry that you did not realise this when placing your order.
If you'd like to email us at help@myvapebox.co.uk I'll be happy to make sure that your subscription has been cancelled and explain how you can return your unwanted box to us.
I hope that helps.
My Vape Box Team

Rated 1 out of 5 stars

I thought I had cancelled the…

I thought I had cancelled the subscription but I'm still being charged.... I do not want anymore liquids!!! Beware before u order from here

14 December 2019
Unprompted review
My Vape Box logo

Reply from My Vape Box

Hi Emily,

Thanks for your message and I'm very sorry to hear that you received and were charged for an order which you weren't expecting.

You can easily cancel your subscription online at any time by following the instructions on our website here - https://www.myvapebox.co.uk/pages/how-do-i-cancel-my-subscription.

If you are having any difficulties at all, please just email us a help@myvapebox.co.uk and we'll get back to you as quickly as possible and help with any issues.

I hope that helps :)

My Vape Box

Rated 1 out of 5 stars

NEVER ORDER FROM HERE.

Disgusting customer service. I cancelled my subscription and they said I didn't and still charged me, they are causing so much fuss when I followed the instructions online to cancel. NEVER ORDER FROM HERE.

1 October 2019
Unprompted review
Rated 1 out of 5 stars

Good vape juice...bad lock in.....

Good vape juice and it arrived quickly but like many others locked to subscription which I cannot cancel via their link. I emailed to cancel when I received a 2nd vape box...no reply so not sure if it's been actioned. I have now used their contact link to request a cancellation as the email verification never arrived on numerous occasions...starting to be really fed up now. Let's see......

17 September 2019
Unprompted review
My Vape Box logo

Reply from My Vape Box

Morning Caroline,

I hope you are well and thanks for your message!

Firstly, I'm very glad to hear that you enjoyed the quality and flavours of our e-liquids :)

However, I am very sorry to hear that you have had trouble cancelling your subscription online.

With our subscriptions you can cancel online at any time by logging into your account and you are never ever "locked" into your subscription. On this occasion I'm not sure why you couldn't cancel your subscription using the link provided, but I am sorry for any inconvenience caused.

We did receive your email yesterday afternoon, about an hour before you wrote this review, asking for help. We aim to respond to all emails within 24 hours and so we cancelled your subscription and emailed you to confirm this action has been taken this morning.

I hope that helps and sorry again for any inconvenience caused yesterday afternoon.

My Vape Box Team

Rated 1 out of 5 stars

a bit underhanded

well, the vape is nice.

but again, didn't realize this was a subscription service.

and the email to create an account doesn't work, so i cant cancel it, And there is no number, so i cant call them to cancel it.
Emailed the help email address and see what happens then.

i would stay away form them to be honest

11 September 2019
Unprompted review
Rated 2 out of 5 stars

Be aware - you will be signed up for a subscription.

The juice is good, but like most people on here I was unaware I would automatically be signed up for the monthly subscription after the sample. It is obviously unclear this is what happens, as it is happening a lot. I would of purchased more on payday (1 week away) but, as my small funds have been pilfered by this unknown subscription, I won't be buying more.

19 August 2019
Unprompted review
Rated 1 out of 5 stars

Be very careful when signing up to the…

Be very careful when signing up to the free trial! They put you into a subscription which is not easy to cancel as they insist they have sent your order already although I emailed immediately. I’m now left almost £15 lighter and no sign of a package from them! How convenient! Order number was 12533 so this is a genuine review. AVOID complete scam artists

6 August 2019
Unprompted review
Rated 1 out of 5 stars

Fraud

Fraud, made a one off purchase for trial and as I went through my one off purchase I was not informed of a subscription or received any email confirming a subscription. Or agreed to them taking the funds they later on decided to pull money from my account. This trial is a fraud way for them to take money from your account to fund there activity, do not share you personal details with this company.

They will tell you on the website there is a cancellation process but if you go through that it will not show on your activity as a subscription and they may try to make you think you have entered your email incorrectly or whatever. Which again is not the case because my email is saved on my phones history so i dont repeat enter it. Contact your bank to stop them taking further funds, return there goods to receive your money back, if they refuse to return your funds report them to the financial conduct authorities.

6 August 2019
Unprompted review
My Vape Box logo

Reply from My Vape Box

Morning again Ali,

I am very sorry that you received an order which you weren't expecting and that you didn’t realise this was a monthly subscription service.

We do make it clear that the free trial order you signed up for is the first of a monthly subscription and that the order will be sent to you every month at the full price unless it is cancelled.

This is explained many times during the free trial order process; in the product page, in the order review page and also in the checkout where you enter your card payment details. I have emailed to you screenshots from our website showing this. However, I'm very sorry that clearly you didn't realise this was the case.

I have also emailed you explaining that you placed your order using a different email address, and this is why you could not locate your subscription when you tried to log into your account using a different email address again.

As you know, we have since cancelled your subscription on your behalf within about 15 minutes of you emailing the request to us.

We work very hard to provide an easy and reliable subscription service for delivering quality e-liquids to your door. We have many happy customers who love this service.

I am just very sorry that you did not realise it was a monthly subscription and that you had problems with your email addresses.

My Vape Box

Rated 5 out of 5 stars

This is an extremely good company

This is an extremely good company who offers many things when it comes to vaping. Based in the UK they service pretty much anywhere in the world. They have a huge selection of pens and E liquids check them out

26 July 2019
Unprompted review
Rated 1 out of 5 stars

Pathetic company.

My wife ordered 4 samples on there special promition today and they cancelled it this afternoon saying someone else in our household had allready tried this deal .The fools they are -first my wife never knew i had tried this offer secondly how tight there behaving waste of space company as cheaper to buy refills on Amazon ..

9 July 2019
Unprompted review
My Vape Box logo

Reply from My Vape Box

Hi Greg,

I hope you are well!

Thanks for your email and Trustpilot review.

Unfortunately our free trial boxes are limited to one per household. As you have already ordered one, we cancelled and refunded your second order.

Whilst you might think we are "foolish" or "tight" for having this policy, we are just trying to stop people from abusing our free trial offer by ordering lots of free e-liquid! Of course we would welcome you to come back and place a normal order at any time :)

I hope that helps explains.

Bye for now!

My Vape Box Team

Rated 2 out of 5 stars

I will update this if my order…

I will update this if my order arrives!! I ordered it at 8.30am on Tuesday and the website promises delivery before 1.30 to be delivered on Thursday. It has not arrived and we are away on holiday then. So not impressed so far!! When I messaged then as my order had not been fulfilled I was told it would arrive on Thursday and it hasn’t.

13 June 2019
Unprompted review

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