MyTrendyPhone.eu Reviews 

Ordered a phone case weeks ago but not turned up and wont let me get a refund until it's been over a month they're awful and it seems by reviews I've found that this happens a lot

They do good price but delivery charge is not free and take ages get it.
They asked me to confirm the address which is correct one.However, I replied for it but they sent me email to asked me to the order number for it which they asked me the question from the beginning. also recently I ordered one item and it didn't show as out of stock but I asked them when I can receive it,they said it is out of stock.They didn't even tell me untill I asked.

I have lived in Norway for quit some time and have not felt that customer service has been a high priority until now...... I have purchased items through My Trendy Phone for the last year and have had nothing but pleasant experiences. Products always arrive in a timely fashion and the prices are very reasonable. I have also had the experience of dealing with their customer service department directly, and regardless the reasoning for our dialog, I had never felt that I was wrong to have my opinion or that I was wasting peoples time. My needs always came first. I am a very satisfied customer and would highly recommend My Trendy Phone for their products and services.

Item was in good conditions. Arrived fast. Communication good.

Handed in my ipad for repair and ordered delivery to a swipbox near my home. Was lost in shipping because mytrendyphone shipped to the local Netto supermarket instead of to the swipbox as requested. I spend numerous hours talking to their customer support to track it. It turned out that it had gone to the office at the supermarket. My IPAD with my personal information and no passwork lock laying on their desk in the supermarket... After 38 days lost my patience and ended up going to the supermarket myself to reclaim it.

And how does mytrendyphone compensate a customer for this??? 10% off plus free shipping. Free shipping is no wonder, since they never shipped as ordered. 10% correspond to 50DKK(=€7.50) for spending several hours on the phone and ending up going to the supermarket myself. I cannot recommend repair at mytrendyphone to anyone. If you do choose: pick it up yourself. You never know where your personal stuff will go.

It was a good experience and a quick delivery.
At first they did not accept my payment with my credit card, but using PayPal it went through without any problems.
I received the package in the mail in about a week (as advertised).
I would recommend to anyone.
I am also very satisfied with the quality of the product - a Samsung Galaxy S4 I9500, I9505 Flip Stand Case With S-View Style Window.

I tried to make an order and pay it with PayPal. They've cancelled it saying that "for security reasons they had to cancel my order!" and emailed me back to say to transfer the money directly in their bank account - Who does that!!!!
I tried to make the second order and the same happened! This time paid with PayPal again just to see if the order is going through. - But not a chance! They said the same - to pay the money into their bank account!
Then I've made a third order but I paid with my card but not a chance, the same happened again!
Don't bother of buying anything from them!!!

Efficient website, but incredibly poor communication and customer care.

Sent a phone off for diagnosis and was delivered on the 14/11 - no word that my had been delivered.

Live Chat had to be initiated on the 18/11 to even find out if my phone had arrived - was advised that diagnoses are processed "within a period of 2 to 5 business days after receiving the package".

Called the week after (23/11) and found out my phone hadn't even reached the workshop yet. I complained at this point about how long it was taking and my phone was apparently bumped to be next.

Called on 02/12 to be told my phone was going to send back to me and they couldn't fix it, a whopping 11 working days (20 actual days) after I placed my order.

The ONLY communication that came from them without prompting was my emailed order confirmation.

Thoroughly awful experience. They redeem one star for refunding my return shipping.

My order has been cancel TWICE! They say I cannot pay by card, just by deposit and this is ridiculous! My bank didin't allow me to pay by deposit because it is not SAFE for me! And I am still without my phone because of that! I will never recomend this site!

I ordered an item with express delivery, paying more than the price of the item in shipping because it was very important that the item arrived ASAP. The fact that they advertised with express delivery to where I live was the sole reason why I ordered from MyTrendyPhone.eu, I could have gotten this item cheaper (and apparently, quicker) elsewhere.

On their webpage they state that express delivery would take 2 days, today a week has passed and still no item. On the order confirmation it says "sent without tracking info" (in 2014!), which leads me to believe they either chose to ignore my express order and still charge for it, or the 2 day delivery is a VERY rough estimate (again, today is a week after the order was placed).

I have tried to contact their customer service through two of the stated e-mail addresses, one mail bounced and the other still has no reply.

In short - I would not recommend this website at all.

I paid for a diagnose repair. In the order i said that it was problably the sim card reader it was faulty. The phone doesnt recognize any card. The same cards were working fine in other phones. None card was working in the phone.
In the web sit it says it would take 2 days to reapair it, or diagnose it. After 7 days i finnaly could contact a representative on live chat ( already tried 4 times and sent a email asking for the state of the repair..) and they ssid thy were sorry but the diagnose would take a couple of days... i was not happy.. In the next morning i receive a email saying that the phone was sent, and that it was ok... the phone come exactly as it was..... and i have paid the diagnose, the mail etc...

Terrible service... if u just put a sim card in the phone......

Very fast response, as stated.
Nice and reliable company, where I gladly will return. Thanks very much!

I have tried to buy my new TRENDY PHONE by mytrendyphone web shop and they cancelled my Order 2 times. First one they said that payment provider said my payment is unsecure and second time they refused PayPal transaction with explanation that PayPal also could not be accepted way of payment. They offer only bank transfer eventhough at web shop this option is not active when I was redirected from shopping basket to payment procedure. I havent receive proforma Invoice neither to pay it with bank. They sent me only bank account number. I wait 5-6 hours for reply also.

Excellent service, friendly staff, fast delivery, good prices!

Got my case fast! The best was when i had any questions, i was quickly replied!! Great customer service! Good job!

I can hardly believe how fast my order arrived to New Zealand. It was honestly just a few days. And the quality of my galaxy 2 cover is wonderful. It's so soft, like leather and a vibrant blue colour that I love. I was expecting the colour to be nowhere near as bright as the picture but it's just perfect. This company provides exactly what they advertise and in my opinion that's hard to find these days. I would definitely buy from them again.

I ordered a cover for my Galaxy Note 10.1 and it arrived in a just few days.
For a great price, the cover is of very good quality and does perfectly what it was designed for.
Great product and great service, super recommended.
R

All services mentioned made with great proffesionalism. Despite the fact that I ordered something during New Year holidays, I received what I bought very fast, and carely packed on my post office in Romania. I recommend this store for its safety and reliability.
It is definitely a good choice!
Greetings from Romania.

Ordered Galaxy S3 dock, to be used on a S3 mini. Order was sent with UK Royal Mail, no tracking number available, but package arrived very fast (4-5 days?) to destination in Romania. Shipping was just fine. The dock DOES work with the Mini version of the Galaxy phones also. A Samsung app pops up when docked and from there the sound can be chosen to be re-routed through the docking station to the audio cable plugged into the docking station. Satisfied with purchase, it performs its 3 functions: holds phone upright at an angle (easy to see), charges phone, and sends audio to external cable plugged permanently into the docking station.

Ordered my Apple iPhone 4 / 4S Silicone Case - Transparent Black, and received it 2 days after the shipping, incredibly fast ...
Very satisfied with the product.

Ofcause more orders to come
Best regards