mytheresa.com Reviews 

"Customer service team" is absolutely USELESS They just copy and paste same answer OVER and over.

Excellent communication and beautiful packaging. Item arrived really quickly. Very impressed and can’t wait to order more items

Good staff and good service

Lovely products, lovely packaging, great service. Thank you!

Hands down one of my favourite online shops. Their products are exemplary, their service excellent and their sales best value for money. I have been shopping with them for many years and have never had a complaint.
Reann

Excellent service

MyTheresa is a good webshop with a wide range of products and brands, until something goes wrong …

I ordered two pairs of sunglasses around mid-May. My parcel was left at the front door of our house because no one was home (which isn’t allowed), and when I got home, I noticed the yellow MyTheresa-box was empty. There were marks of dirty hands on it and a red stain (blood?).

I was worried about this and called customer service immediately. They told me to document everything on email, which I did. Since they said the investigation could take some time, I placed the same order again, as I wanted the sunglasses asap.

After weeks of asking for updates, I was told that the package's weight upon leaving the MyTheresa-warehouse matched the weight recorded by UPS, and that UPS had assured them the package was intact upon delivery. Consequently, they are unable to approve a refund or send a replacement.

Since when does a courier's statement and a package's weight (which, I suspect, wasn't measured right before being dropped off on our front door) carry more weight than a customer who can prove that the parcel was dropped of at the street (and who purchaded in the past on MyTheresa as well)?

The MyTheresa webshop claims that you’re parcel is insured against theft … untill you receive an empty box. Then you end up paying over €600 for a stained MyTheresa box. Moreover, this violates European consumer protection laws. So unfortunately, I’ll be taking further legal steps, hopefully MyTheresa takes the matter seriously then.

I bought J W Anderson shorts XL a perfect fit, well made and great design.
Delivered on time and with notification. Thanks

Very fast delivery. All correct. Good offers. Good offers of samples

I had a great online shopping. Beautiful and many items to choose with great discounts. And the packaging, as I received my orders. Luxurious.

The quality is very good
Nice and luxury package
Updates on your shipment is excellent

Great delivery with options of different times to request delivery

Best choice, fast delivery( not always🤣) in summer time or discount

My experience Shopping with Mytheresa is always a flawless experience. From the beautifully curated selection of luxury brands to the impeccable packaging and fast delivery, every detail reflects true luxury. It’s more than online shopping—it’s an experience I genuinely look forward to every time.

Everything was great! The customer service from beginning to end was something that I have not experienced for a very long time. The package came beautifully wrapped, the customer service representatives were above and beyond helpful and took care of everything in a most professional manner.
Mytheresa is exceptional not only in merchandise but also in customer service.

Ordered some shoes, and have orderd many times from this shop so I thought they were a serious company.

This time they delivered to the completely wrong address in wrong zip code. The package was signed by an unknown person with an unknown signature in the Proof of Delivery they shared with me.

The shop refuses to return the money and want me to wait 4 weeks for the delivery company to do an "investigation". I had to file a report to Paypal.

I had a very positive experience with this store. My order arrived in excellent condition, with all products carefully packed and properly sealed. Everything looked clean, authentic, and exactly as described.

I especially appreciated the attention to packaging and the overall quality of the products. The ordering process was smooth, and I felt confident throughout the entire experience.

I am very satisfied with my purchase and will happily order from this store again. Thank you for your excellent service and care for your customers.

Everything IS ok