It's not clearly stated that orders are coming from abroad and incur import taxes that are higher than what you are buying. I refused the order and have been waiting for a refund for more than a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One of the best customer services I have experienced, If not the best. Products are exactly what they promise. Would def recommend, 10/10.
Company replied
In my country, import taxes are forced only if the order was above 75$. I bought items worth a little less than 75 usd. When the shipping company told me I had to pay an import tax worth a third of t... See more
Company replied
It's easy to find the products I'm looking for and all relevant information is available on the same page as the relevant product. As a man, a health, nutrition and fitness enthusiast and as an athlet... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.myprotein.no
3.5
Average
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
myprotein.no is a scam.
Apparently the myprotein.no business is NOT located in Norway fooling customers to believe all is well and taxes are paid. On top of that you will have to ask for an invoice as they don't automatically send it to you when the withdrawal the purchase amount from your cash card takes place. When you finally receive the invoice it clearly states "Value Incl Tax", but still you receive a notification from the Norwegian customs that you will have to pay import tax. I therefore consider myprotein.no as a scam.
9 March 2022
Unprompted review
Reply from Myprotein
Hello Bjarne,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Kayleigh
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I don’t get my package….
1 February 2022
Reply from Myprotein
I do apologise to hear of the situation at hand.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I sent you and get back to me at your earliest convenience?
I will be able to get this sorted.
Kind regards,
Matt
There is no option to browse Norwegian…
There is no option to browse Norwegian Myprotein in english language
30 January 2022
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Reply from Myprotein
Hallo Carl,
Takk for at du deler din erfaring. Jeg beklager å høre om dette, siden vi ikke kan se ordrenummeret ditt, kan vi ikke undersøke dette.
Vi tar alle tiltak for å unngå at disse situasjonene oppstår, og vi hjelper deg gjerne videre med spørsmålet ditt hvis du kontakter oss via din nettkonto eller våre sosiale plattformer.
Vennlig hilsen,
MYP Kundeserviceteam.
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I would never recomend Myprotein
I would never recomend Myprotein to anyone. Their customer service is atrocious. The last two times i ordered from them my order have been delayed by several months, and when i try to ask when i can expect my order or what has happened to my order all i get is what seems like an automated respons saying they are working on it.
20 December 2021
Unprompted review
Reply from Myprotein
Hello Ole,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review with your order reference or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Mary
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
I am disappointed with your service
I am disappointed with your service, you specify one price when buying, double the price when pick up from post office,a similar amount had to be paid again. All companies calculate all shipping costs and pwm at once. Sad
17 November 2021
Reply from Myprotein
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
Easy and pleasant!
It's easy to find the products I'm looking for and all relevant information is available on the same page as the relevant product. As a man, a health, nutrition and fitness enthusiast and as an athlete, it is easily one of the most pleasant online shopping experiences available.
6 November 2021
Reply from Myprotein
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Pretty basic tbh
21 October 2021
Reply from Myprotein
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Matt
Fantastic products
Fantastic products. Good delivery time. Great welcome to the club offer.
26 September 2021
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Order not going through
24 September 2021
Reply from Myprotein
Hi Waseem,
Thank you for this review.
Our team has been in touch with you about this earlier through your account.
Have a lovely day.
Feedback team
It was an pleasant experience to buy…
It was an pleasant experience to buy from you. Thank you.
19 September 2021
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Never buy here.
I have canceled my order a month ago (2nd August), they toke my money now (10th September) and sent the order!
Unbelievable.
Their option to cancel the order never worked.
A total scam.
10 September 2021
Reply from Myprotein
Hi Fernando,
Thank you for this review.
Unfortunately, I can see that the cancellation request did not go through as our warehouse was already processing this order for you, and your items were shipped out.
If you will have anything that you will need any help with in the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
A little to expensive items
A little to expensive items, due to prices i can’t buy the things i want like clothes since i live in Norway
3 September 2021
Reply from Myprotein
Hello Sindre,
Thank you for leaving your review.
At Myprotein, our ambition is to bring you the highest quality products and service, at the most affordable prices. We never compromise on the quality of our products, which sometimes means we do have to alter our prices due to external factors. We remain competitive with the market and regularly run offers and promotions across site.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Myprotein
Hei UKJENT,
Vi er virkelig glade for å lese denne tilbakemeldingen fra deg, og takker for at du tar deg tid til å legge igjen en tilbakemelding til oss!
Hvis det er noe vi kan helpe deg med i framtiden, ta gjerne kontakt med vårt kundeservice team via din online konto og vi vil hjelpe deg.
Ha en nydelig dag,
Feedback Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.