My Parcel Delivery Reviews 

I’m glad some customers received a decent service. This is not my experience. Used these for the first time yesterday to collect and deliver a parcel. Had a no-show for collection yesterday (after waiting in all day). Had to reschedule for today, but another no-show. This must be their fundamental service offering, if they can’t do this, what is their service offering?

Absolutely brilliant - I needed to send Christmas presents to my family in Ireland. The system was swift and so professional. They received the parcel very quickly and I am very happy.

First time with the service and would use again. It passed me through to a delivery company that also went smoothly.

My first experience is very disappointing. I could have posted via Royal Mail on 04/12/20 but chose My Parcel Delivery which offered a collection service on Monday 07/12/20 and a small saving.
Monday came and went, no collection but tracker said it was collected at 16.30. Customer service apologised and re arranged for 08/12/20. Again no collection, even though tracking said it was collected! Customer service suggested I could deliver to pick up point or risk another attempted home collection. I opted to pick up point and it will now be collected 9/12/20.
A very poor service, unreliable and incorrect information. I won’t be using again

Great service, easy to use. Would definitely use again.

Great service and exactly what it said on the tin!

This parcel was delivered correctly but another sent at the same from my address for a 24 hr delivery which meant should have got to Hassocks in Sussex yesterday, has still not arrived, despite the destination being 20 mins from the Gatwick depot.

I was delighted with the efficient and very quick pick-up and delivery service.

Next day delivery was advertised as an option and so I purchased this option for an urgent delivery. Arrived 2 days late. Customer services unfortunately were not very helpful. Not the operators fault, clearly they have a script to work from. If next day isn't available because of current circumstances then it should not be offered as an option. I could have had the item delivered within the same timescale and for a much cheaper price. It's misleading to say the least, to offer something you can't honour, let alone charge extra for it. I doubt I will recommend or use this service again I'm sorry to say.

Rubbish - same scenario repeating twice in a row. I've booked a collection and received a confirmation email. As if it is too much to ask the email doesn't state the most important piece of information which is the collection date & time. So one has to go to the account website to find the date but no time. Upon further checks one learns that collection is anytime between 8am to 9pm. So you're expected to sit at home the whole day! BUT the most upsetting bit is that no one then bothers to show up! So tou have to chase the customer service. All they do is just rebook the collection for another day to repeat the same painful wait. On top of that no one bothers to mention that due to rebooking the parcel IDs are amended and you need to print label again. Best to avoid!

N.B. To be fair, I should also mention that the customer service has always been courteous but unfortunately couldn't help as the underlying business process requires a major overhaul/fix.

Fantastic service, quick delivery and great cost

Brilliant service, collected just before lunch in Norfolk and delivered within 24 hours to central London. £12.50 parcel size over 2 k.

Sent two parcels and both were delivered within 2 days very pleased, would have given 5 stars but only received notification of 1 parcel being delivered.

Very reasonable price and excellent service.

Excellent Service, Guitar delivered promptly and in one piece!

I was really pleased with the service, and will def use again!
My parcels were collected, and although I haven't got a working printer, the collection guy had all the address stickers ready. I found the website easy to use too, which is a must for me.

Easy to order delivery online with this one. Drop off close and got to destination next day. I posted a Christmas cake and was worried about posting it. Arrived in great condition. Very pleased.

Worst company!!! Stay well away my first ever review online and it’s a negative one..... Customer service was okay but what goes on with the distribution is beyond me!