My Hookah Canada has great customer service. I ordered from the USA based website and did not find out until after placing my order that the shipping will come from Canada. After calling a few... See more
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After some confusion about where exactly the package had been left, I located it and it is just what I needed! Thanks for the help from your side!
Search engine on WEB site was very good and delivery tracking was also very good. However mode of payment doesn’t give the option of using a credit card directly. Not everyone wants to use PayPal. Ove... See more
I ordered the Aladin Rocket shisha and the shisha itself is beautiful but I want to stress on the service provided. I was unable to blow out the stale smoke. I contacted chat support they immediately... See more
Company details
Written by the company
Welcome to Myhookah.ca - the greatest online shop for all types of hookahs, hookah accessories with affordable prices. If you are about to buy hookah online in Canada and yet skip paying shipping you are on the right place. Get the best smoking exper...
Contact info
United States
- www.myhookah.ca
4.6
Excellent
255 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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After some confusion about where…
After some confusion about where exactly the package had been left, I located it and it is just what I needed! Thanks for the help from your side!
25 April 2026
My Hookah Canada Customer Service
My Hookah Canada has great customer service.
I ordered from the USA based website and did not find out until after placing my order that the shipping will come from Canada.
After calling a few times, I was treated with great care.
George was able to track my order down and see it had not been shipped yet so he was able to cancel my order and issue a refund.
No questions asked, fantastic service.
If Iwere in canada or had more time to wait for customs, I would order from them again.
28 April 2026
Unprompted review
I have not used the hookah yet
I have not used the hookah yet, but the delivery packaging, etc., was very good.
6 April 2026
the compancy was great
the compancy was great, but the shipping needs work, took to many days to get to me.
15 March 2026
Amazing service!
The team at my hookah always takes care of me, the only place I buy my hookahs from and I’m all the way in Edmonton!
12 March 2026
Good product
3 March 2026
Amazing company
Amazing company. Very communicative and kind! Makes sure to give you only the best!
8 March 2026
Missing part
Missing part, and I wanted to resolve issue sent out two emails in 3 weeks no one got back to me and finaly I said I want to return the item again no one got back to me.
Worst service ever!.
9 September 2025
Reply from My Hookah Canada
Hello Mr. Joya,
We did respond to both of your emails and explained the full return process, along with a link to our return policy. It seems there may have been some confusion about the hookah that you ordered, but we shipped exactly what was placed in the order.
When you reached out, we also provided contact details for the manufacturers of both products, the hookah and the HMD, so they could explain to you how to use them properly. Since the HMD had already been used, we couldn’t accept a return as per our policy.
We understand your frustration, but we did our best to help within the guidelines we have in place.
George, Customer Support
Great service.
29 August 2025
Always fast shipping with My Hookah…
Always fast shipping with My Hookah Canada, great experience, good quality and very efficient website! Love it!
15 July 2025
I am very satisfied with the service
I am very satisfied with the service! George went above and beyond to meet all my expectations, delivering a high-quality experience. The hookah is fantastic and arrived safely. However, the tobacco bowl was scratched, which was disappointing, as this was my first hookah and I was really excited.
But George quickly resolved the issue, allowing me to choose a replacement bowl and delivering it at no extra cost. His prompt response and attention to customer satisfaction truly stand out.
Excellent service overall. I am very pleased and will continue to recommend this store to everyone.
Thank you very much, George.
6 May 2025
Unprompted review
The best for everything hookah
14 April 2025
Great price, and items are high quality
Great service, shipped very quickly (free shipping with Canada Post) Product is beautiful as well.
17 April 2025
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