Hermes Germany  Reviews 

worst delivery company in germany. customer service hangs up phone on you, delivery personel harass you, delivery is canceled or delayed all the time, they are rude and impolite and no one answers you. If I have a choice I would never use this post service but unfortunately for online shopping the shops choose it because it is cheaper usually. They have a 1.2 rating out of 5 on trustpilot, that should tell you enough about this company.

Ordered from AliExpress 14.11.25. Handed over to Hermes on 17.11.25 (In Germany).
Told by Hermes on 21.11.25 that my address was "inaccurate", in spite of all other delivery services having no problem with the same address and the package was not delivered. Chose a delivery point. Now I have the 26.11.25 as delivery date.
The package arrived from Aliexpress to Germany in 3 days. It's now been in Germany for 7 days and if by some miracle is actually delivered to the PackShop will have been in Germany for 9 days.
In Short: If a company uses Hermes, don't buy there. Hermes is the worst "Delivery" company bar none.
Edit: Another part of the SAME AliExpress order was delivered 25.11.25 by DPD to my address with no problems whatsoever.

They are best in re-scheduling the delivery. If the shop uses Hermes as the Delivery Service, just avoid it if possible.

Hermes keeps dropping messages into my post box instead of ringing the doorbell. It’s very annoying because I keep having to go to Hermes to pick it up. Pay your delivery ppl. better so that they don’t have to rush and leave messages to save time instead of actually delivering the parcel

Everything that could go wrong, went wrong first, the courier claimed. I refused the package despite him never even ring my doorbell as a result of which or must decided to send my package back to the UK to the person who sent it only after spending five hours on the telephone with her message did I get them to retry the delivery then they tell me it’s gonna get delivered on a date it’s now been two weeks. Still haven’t received my parcel. The communication is atrocious. Good luck trying to get an answer out of the people on the hotline, the order tracking is I guess at best it seems so. Yeah I would stay very far away.

In germany, hermes is incapable of bringing packages to your address, either they cannot find the address because the drivers are blind or they dont have legs or arms to bring it to you. I blame hermes for underpaying their employee for them to pull this "cant find address" move!!

I was expecting a delivery day today from FedEx. I received a notification that it will be delivered from Hermes. Today, the Hermes delivery man came and tried to deliver a package for someone else to me, but I told him it wasn't my package and it clearly has someone else's name on it and it was a very small brown envelope without any FedEx logo. I refused delivery.

This is the second time FedEx/Hermes has done this to me. FedEx switches to a lower-quality delivery service once it arrives in the country after customs processing, and this causes confusion between FedEx and Hermes, and Hermes has a lower quality of service.

Now I must assume that FedEx/Hermes might have also delivered my package to the wrong address, who knows what that person will do with it.

These guys have no idea about their own business. I don´t know if it´s a archaic ancient German managing the business or if their main business is something else like "gardening" and the courier service is just a diversification, but they have a divine gift of screwing every single delivery. They are completely lost in their own burocracy and process. A case to be studied.

Hermes Germany is by far the worst delivery company I’ve ever dealt with. Their service is pathetic, their so-called “customer support” doesn’t exist and their robot system is a joke. It’s nearly impossible to reach anyone for real help.

Every time my delivery goes through Hermes, it ends in delay, frustration or no delivery at all. This company seriously needs to fix its system it’s a total waste of time and trust.

Worst delivery service there is, DO NOT buy from retailers who ship with hermes service, I only had problems with them, they can't seem to find an address no matter what

Hermes is an absolute nightmare.

They claim to have delivered my package “to a neighbor,” but no one rang, and nothing was delivered. I was home the entire day.

This isn’t the first time either — the last time their courier came after 11 PM and just dropped the package in front of my door like it was a bag of trash.

Hermes is the worst delivery company in Germany. They lose packages, mark them as “delivered,” and expect customers to just deal with it.

Never again. If I see a store uses Hermes, I don’t order.

Hermes kept my parcel for 12 days because the chosen pickup point was closed — and they didn’t give me any option to change it.

Then, after all that waiting, they just dumped the parcel in a random shop on the opposite side of Munich.

No notification, no choice, no logic. Just “wait and deal with it.”
Completely unreliable service — zero flexibility and zero communication.

Poor service!

My packet was just delivered to someone other.
I was complaining with them several weeks and they didn't admit that.
No information provided about who is receiver.
My advice: Always avoid to use this service if possible.

2 weeks to deliver a package, they don’t even ring the bell.

HEMES delivery service is by far the WORST delivery company I have ever used. They came to my address on Monday while I wasn’t home (because of an appointment), and instead of telling me where to pick up my parcel, I kept getting daily emails and texts saying I wasn’t at home.

I stayed HOME for THREE DAYS waiting for my packages, and what do they do? THEY RETURN IT BACK. Completely incompetent, disrespectful, and unreliable. Avoid this service at all costs!

Dreadfully unreliable company!
Been waiting TWO days for a delivery . The courier is „economical with the truth“ when filing his report.
First „delivery attempt „ was 21.43 . I was home!
Second attempt was allegedly at 12-13hrs.
Again I was home.
Next time I want DHL!!

This company should be shut down ! Absolute joke and laziness. Don’t even knock on door and then you have an update sorry you weren’t home we will try again tomorrow. A JOKE!! Then apparently my address is incorrect when iv had the same address for 5 years. Someone needs to sort this company out or shut it down simple as.

They are really bad at their work, basically they hire lazy and unqualified people. They reject to speak English even if they are an international German company. They only speak German, they can't speak any other languages. Service is really really really bad. I called them 6 times in the last 1 month because they sent my package to wrong city in Sweden so they sent it back to Germany. My items in the package were worth of €8000 and there were my documents in it. If they won't re-send my package to me, I will seek for fining them through law. Just do not prefer Hermes for your packages. Their attitude is genuinely frustrating and they will probably fail delivering your package. Funny thing is that Hermes is an international company and they can't even provide service in English xD

The worst delivery service ever! When I get message that my parcel was shipped with Hermes, I already brace myself for the hell coming. Always few days late because “address is wrong”, never updatr the tracking and only send message the same day as the delivery which is too late already, nobody responding in their “customer service”. I have been dealing with lost package right now because of their oncompetency.