Hermes Germany  Reviews 

I called Hermes on Wednesday 24th of June at about 10:39 and the call lasted till about 10:47 . I had to deal with the robot and then the actual person . I called on this number 040593551111 and the speaker which sounded like a lady was super rude . First she laughed at my German and told me to go learn German and call back , I am on a B2 level btw and have lived in Germany for 3 years . Matter of fact I work in a company whose working language is German . Then I got my husband who is German by the way to assist me and she told us she cannot help us ,because she is having a tiring day and that we should use the online service . I unfortunately never allow my calls to be recorded for qaulity purposes and although I have her name , I will not like to disclose it here . I just want to say Hermes has the most horrible delivery customer service . I’m rating GLS top and I hope all my packages can always pass through them . Hermes Germany you can do better .

Terrible experience with Hermes. Several times in a row they missed delivery to Ramstein-Miesenbach. They cannot find adress other companiea have no problem to find. They send packages to the nearest paketshop without any notice. It is a pure luck you will receive soething comming with Hermes.

Terrible terrible service. I have been waiting for many days for some important items that I need for a wedding tomorrow.
They said the items would arrive on Tuesday and therefore, I worked from home that day to wait for the order, but it didn't arrive.
Then they said it will arrive on Wednesday from 8am - 8pm. I stayed home that day too, but ofc that was a lie and it didnt arrive.
On thurday they didnt even try to update the ETA at all and ofc they didnt delivery anything. Today is friday and Im still waiting....... Their bot is so stupid and doesnt do anything. When I asked for a human, they gave me a whatsupp number, which is also the same bot.
Come on, I hope this is a prank. Can't believe they are this irresponsible

Bad experience they stopped all posibilities for me to send packet to shop or a neighbour or change dateCalled them didnt solveCalled again and just closed the linezero star

I gave strict instructions regarding the delivery (service and opening hours) the package was never delivered to the correct address and of course no feed back from them neither via email nor via the Amazon platform where I ordered to try to locate , by myself, the package - please avoid to select this delivery company if you can, otherwise you will facing huge problems! Maybe I will have a feedback from them in this forum but in all cases AVOID this company please ‘ Update : I revived a email asking me to confirm that I never received the package. That’s what I did swiftly . However I received a message confirming that the inquiry is closed as k never answered to the Email . Seriously …. How a company can be si incompetent ?

Hermes is the most baddest delivery I have ever seen,they give no update and will return your package for no reason! They are lazy and takes no responsibility,don’t ever use Hermes

Took 2 bloody months to deliver a package from Germany to Italy when literally every other company does it in a couple of weeks maximum. Tracking is also horrendous, most of the time providing incorrect or misleading information.

This company is the badest delivery service with bad drivers this is the third time that I was at home and then I received an email that said the person was not at home please lovely people don't send and receive packages with this company ans with unprofessional drivers

Your service is unacceptable and pathetic. You have been having my package since Tuesday and you have been having excuses. Within few minutes there are always changes. I needed my package for tomorrow’s event and you had to cancel my delivery. This is pathetic holding a package for 5 working days and never deliver and later send it back. Nonsense

Horrible,
I don‘t Need to say more

Every time i get packets with this company is a nightmare, their drivers are sooo unprofessional. they mark packages as client not found even if you set a storage location. one time it was raining and the delivery man didnt felt like walking 10 meters in the rain so he marked it as client not found in my face. and one time and i kid you not, opened the door entered a kids-toilet then left without delivering. to get your package delivered you need to call their customer service 3 times until you get a good person which will pressure them to make the delivery. man this is third country level delivery service 🤣

my package was delivered today .. my address stated "3rd Floor" .. but he/she just left my package in the front door of the building.. didn't even bother to climb 1 floor .. so poor delivery service ..

I actually created a Trustpilot profile just to leave a negative review for Hermes.

Do not use Hermes for deliveries. I repeat: do not use Hermes. My parcel has been stuck in Hannover for two weeks.

First of all, Hermes provides no way to speak with a human representative. Their automated chatbot is useless and cannot connect customers to human agents. Their WhatsApp service is the same bot, both for messaging and calls. They respond only with automated emails. There is no human interaction whatsoever. There are also no customer service phone numbers available for speaking to a real person.

Secondly, their advice is that this is the sender’s responsibility. However, their own tracking data shows that the parcel is in their possession in Hannover. The seller is a private individual and tried to initiate the search process, but the parcel shop failed to do so.

It is astonishing that a company can simply lose items belonging to private individuals (quite valuable items, mind you) and take no responsibility whatsoever. Based on my interactions with Hermes, I have developed a theory that this is part of their corporate strategy. Somehow, it must be cheaper to wear customers down than to actually deliver parcels. How this can be sustainable in the long term remains a mystery.

All I wanted was a fridge. That's it. A fridge! but hard to buy on in this place.

First delivery attempt: given a 7–11 AM window, stayed home the entire time, nothing arrived. Called at 13:27 — I have the phone record — and was told by customer service that they had absolutely no idea where my delivery was. No apology. No explanation. Just we will tell you later. That LATER was A WEEK later, when they couldn't deliver because elevator wasn't working anymore. How is that my problem? It was working on the 6th when you were supposed to deliver initially!!

Oh, and their live tracking? Didn't work either. Bullshit function.

I keep asking myself: why is every single service like this? All I wanted was to buy a fridge. Is that really so much to ask in 2026?!

One star is actually too much for the service

Absolutely the worst delivery company on Earth.. delays, lost packages, zero professionalism, please ban them!!

I am filing a formal complaint regarding shipment 02092857001093. A severe sorting error occurred: my shipping label was pasted on top of another customer's package (containing books instead of my RAM stick). I have photographic evidence of the overlaid labels. As the originating carrier, you are responsible for this sorting failure. I demand a formal investigation and a 'Loss/Damage Report' so I can proceed with my refund.

Even one star is too generous in this case! Should have gotten a parcel delivered yesterday, but the delivery person didn’t even bother to ring, which is a standard for Hermes. I’d be find with picking it up at a store somewhere, but the driver noted that I’ve already declined to accept the parcel and now it is on the way back to Spain! Just lovely!

I had a very poor experience with Hermes.
They failed to deliver my package and then returned it to the sender even though there is a parcel shop located on the same street as my address.

Throughout the process, there was no clear communication, no precise delivery information, and no meaningful tracking updates.

Given the circumstances, I seriously question whether a proper delivery attempt was made at all.

Overall, this was a frustrating and unreliable service experience. It is surprising to me how a company operating like this is still able to stay in business.

Hermes are always extremely pathetic in delivery. It should be removed from delivery stream. They never deliver anything. They dont know to find an address. So pathetic. Even though the address is defined so clearly, they cannot find it and they send it back before even asking for paket shop pick up even. They should close their service if they don't know to deliver. I am ashamed to even give this one star in here. Someone please remove them from delivery industry. There should be a choice for the customers to choose their own delivery partner while ordering online.