Hermes Reviews 

This is not the first time that Hermes have NOT DELIVERED a parcel. Today (14/1/25), I was informed an order from Amazon was delivered to my address at 2.10pm - it was NOT! Where is it?

I had 3 parcels returned by hermes and they lost 1 so now I'm 82 pounds down because frasers won't pay me it back because they haven't received it they said its disgusting how I've been trying for over 3 months now to try and sort this and they don't care at all

I can't believe what just happened today, I got back from town early and was in when the driver apparently called at 4.30, no knocking the door, no card, no ringing the bell just a tracking messeage I noticed on my phone and when I go to view it its showing a picture of someone holding the parcel in his or her hand while my door is closed. This is not proof I have received it come on guys. Its 7pm and its been laying on my doorstep for nearly 3 hours, anyone could have stolen it. This is very bad practice to say the least, no wonder parcels go missing when this happens.

There basically Elvri and still horrendous

My Amazon order has been in your warehouse since 31st Dec. I keep getting false updates from your tracking. Apparently it is bigger than expected so needed a different courier. However, that does not excuse the fact no one has come back to me as promised.

This company is worse than poor,I live in a block of flats and not first time they have done this, make no effort to contact you can't even ring your door bell, parcel just left out in the street lucky a neighbor saw it,I will check with companies now who is the courier company if them no order

Got to be worst service I've ever had crap no one gets back to you at all even when parcel is so late avoid use dpd

order Nos H03TJA0028150604 and H03TJA0026340439.
i have been waiting for these two items which are out for delivery from the 10th (10th/12/24) and yet i am still waiting.
apparently they have tried to deliver to my address but given me a photo of the wrong house in the wrong neighbourhood.
now today the 26th/12/24 i have been given a message the packages are at the post office for collection, er there is no post office adress or collection code????
absolutley useless delivery system if the courier cannot imput the correct postcode

Sent me duties payment link over the weekend out of hours, by Monday morning they had all expired with no way to contact them - phone lines are automated and hang up - AI chat is useless. Worst company to speak to someone do not use unless desperate.

X4 times they didn't show when I required to pick up my parcel .

Still waiting for my parcel being delivered. When tracking my parcel. Tracking states it is still in transit. Parcel was recieved at currier 11th of December

Useless company

What a Joke.. this company has Drivers that steal the parcels damaged them or just leave them where they like. Avoid like the plague...

Lovely item,well packed. But it arrived late due to an incompetent Hermes courier who lied that we were not in, so were unable to complete the delivery. We were in.!! They tried to deliver after the weekend. I received notification that my parcel had been delivered. At last, nothing had been delivered. I contacted my seller. Who sent me a picture of proof of delivery? But it was not at my house,after some detective work. I recognized the house. Four houses down the road. found it. sorted. Thanks

Parcel delivered while I was out. No note left to let me know, not even in the app I got a description of where my parcel where. Checked my usual safe place for deliveries, not there. Asked neighbours, nothing.
A couple of days later I walk to the other side of the house by chance (I don't really go in the garden in Winter) and found my garden box broken with the item left inside... It had been raining, so the box was now full of water and the item ruined.
Well done Hermes

Absolutely brilliant as always, kind genuine man who looks after your parcels well. Well done 👍

I don’t understand all the negative comments—maybe they’re written by competitors? I really like Evri and am so glad they exist! I wasn’t very happy with Hermes in the past, but Evri is doing a great job now. All my parcels are delivered on time and to the right spots, and I send a lot of packages.

Perhaps it’s just better here in Devon, but my experience has been excellent. I also love how easy their website is to use, and their pricing is refreshing in a world of expensive postal services like Royal Mail...

Twice now items dispatched to me did not arrive both time had to receive refunds.
One item a rare book I have been looking for not happy at all Zero stars from me.

Really struggling with Evri atm i am looking for another parcel firm to deliver, if there was one at there prices i would move. the insurance you add to your parcel is just an acceptance to liability for damages. as if you work of ebay they tell you they won't insure ebay item. I pay for insurance they should honour it. I really am disappointed, customer service is a joke too.

I don’t get how a company this bad can still be in business, I placed an order for gym clothes last Friday. I had to change my address due to not being able to be delivered to where I am on weekends. Hermes instead decides they’re going to return my parcel to the company (which still hasn’t arrived back to them). No matter how many times you try to contact customer service you never get a call back!