Hermes Reviews 

Again more packages seemingly lost well where's is all these lost packages eh they all have names on them so they must b somewhere have yous tried looking in your drivers houses? £130 I lost with them b4 this is the last time. In future when I order something am going to ask who there courier is and if its this lot I wont b buying and I will b telling the seller why..ihave just contacted 1 just now about my lost?item changing ur name done absolutely no good time police were called in to investigate all these mysterious loses that don't turn up anywhere 1 of life's biggest mysterious 😡😡😡😡🤡🤡🤡

didn't get my deliveries. had loads of parcels going missing (parcels been left outside) or delivered to wrong address. must be the worst courier service on this earth. this problem happens regularly. maybe they need to employ reliable people and that understands English. absolutely disgusted by this service, trying to get through to someone is a nightmare. i have being trying to get this resolved for the past 3 hours, most of them say its been delivered urm news flash it has not been delivered why else would i be contacting you. i am now sat waiting for phone calls from them zzzzzzzzzzzz

Heavy rain all day and yet cardboard package was left in the open at rear of house. Box soaked but luckily no damage to electronic equipment inside.

A joke disgusting service let down the people who pay there wages the coustomer boycott avoid they are toxic don’t care

Ordered an expensive palette and they sent me a hair mist instead!! I called customer service and they were zero help. I sent them three emails with photos of the wrong item I recvd alongside the packing slip/invoice showing I ordered a palette and instead of resolving the issue they are doing nothing!
Now I have to dispute this with my bank.
Buyer beware! So disgraceful for a “luxury brand” to treat their online customers like this.

atrocious. Never ever on time. Ordered well in advance of when item was needed and still, it gets "delayed" and then fails to arrive - businesses: stop using Hermes or at least provide a reasonably priced alternative!!

I have quite literally never had a single positive experience with hermes / EVRI, in all the years I've been shopping online I have legitimately NEVER received a package on time (if at all) through EVRI/hermes. How this company is still remotely even operating at any capacity never fails to astound me, I truly hope this company goes bust. I would be absolutely mortified to be involved with this company in any professional capacity, let alone work there at a senior level. I hope the higher ups at EVRI are ashamed for being attached to such utter sh*t.

Yet another non-delivery by this awful company. Why on earth does Amazon keep using a company with such a bad reputation?? I can see why Amazon are losing so many customers.

Had a parcel delivered yesterday which was left at the gate in full view of everybody from the road.
The delivery person never knocked on the door or rang the doorbell because I was at home all day.
When I was notified the parcel had been delivered I investigated and could not find the parcel someone had stolen it or the parcel wasn’t left.
Now the seller has got to replace the item or refund me the money just because the delivery person was to idle to knock on the door or ring the doorbell disgraceful.
Never use Hermes.

Cant give 0 stars as i would. Biggest uk scammers . Buyers pay fees for next day delivery and by end of the day you will have a message with "sorry" that u will have it standard after another 4 days , but refund for fast delivery will never come back , so 8-13,50 pounds from at least 300 buyers a day , how much Hermes stealing?

21st August 2025 parcel thrown of 6 ft gate and then call it the back door to tell you have a parcel why can’t anyone have pride and sense. Go to the front door.

I am very dissapointed with their customer support. I ordered bag on hermes. and emailed them because i have somthing to ask about the product. Until now I received no response.

Awful, terrible

This is a new one. They said they failed to deliver 3 times (how? when? why? both wife and I wfh on a quiet road) and therefore they're sending the parcel back to AliExpress.

Can't make this stuff up.

I would never chose hermes/everi for any delivery. I got unlucky with an amazon purchase that was supposed to arrive on Friday via hermes. The delivery driver (Callum) decided it would be a good idea to leave delivery's at the bottom of a 60 flat multistory block of flats. The item was marked as delivered but nobody had been at my door entry system or front door. This happens with 9/10 delivery's with this awful company. I'm now battling with an amazon seller who believes hermes word is more trusted than the customer.
Everi/Hermes absolute joke of a company.

I absolutely hate Hermes delivery, updates inaccurate, telling me it's out for delivery then 10 minutes later, can't deliver because business is closed. It's a bloody Thursday and a home address with no attempt. Waited in 2nd day out for delivery (likely automatically generated) no delivery.

It's like we are expected not to have jobs and lives.

Why suppliers risk loosing business who knows.

My parcel was delivered yesterday by Evri and left in completely the wrong place whilst I was in work. The parcel was left in a block of flats numbered 10-14 when my block of flats are 1-5? I'm amazed how this could be confusing for anyone unless you cannot read. Having returned and investigated the parcel is no where to be found and low and behold no one has seen it anywhere! There are no cameras where it was dumped and it was dumped along with my neighbours parcel which is missing in the wrong block of flats-and he lives at flat number 1 below me. To say I'm angry is an understatement - the £112 bottle of perfume was a present for my disabled 14 year old daughter for her Birthday next Wednesday, it clearly isn't cheap and has been left in the wrong place and stolen by some heartless thieving individual. It certainly hasnt helped that Evri having delivered it incorrectly and have therefore given whoever it was the chance to do this. I am beyond frustrated that I could cry right now.

1 star on trust pilot with 1600 reviews how is this company still allowed to change its name over and over and continue giving the same bad experience, when will something be done?

If I could give no stars I would I have just gone to hang out my washing and my delivery is in my garden, this is not a small package it’s a heavy treadmill and my back gate is locked meaning they threw it over the fence, I have been home and the driver did not ring my doorbell and/or leave a card to say delivered. I have not opened it yet but I hope for the sake of Hermes that’s is not damaged. Absolutely appalling service.

Nicht Angetroffen im Paketshop...

Hermes, your delivery sucks!
First the package is marked for Return because...nobody could explain to me at Hermes for what reason...second I book the option to have it delivered at a Paketshop nearby because obviously your workers can't read the addresses on the box. Today I get the message that an attempt at delivery was made but nobody was there...to a Package Shop...which is open 24/7, I'm standing right now in front of it and the man tells me there was no Hermes yet. I don't know how is it possible to have a package in transit for 4 business days and still not manage to deliver it.

They must be the most incompetent company on the planet.
We ship tens of thousands of packages each year, and every single time Hermes handles the final delivery, they mess it up — whether it's delivering to the wrong house or simply returning the package to us for no reason.
It seems like you need the IQ of a retarded donkey to get hired by them.