My Health Protected Reviews 

252
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being patient, professional, and focused on finding the right coverage for individual needs. Clients feel supported throughout the process, noting that representatives listen carefully without applying pressure to make rushed decisions. People also appreciate the ongoing commitment to satisfaction, noting that team members regularly conduct thorough annual reviews to secure better deals. Reviewers emphasize that transitioning between providers is seamless and consistently results in substantial financial savings over time. Many customers mention that expert guidance helps navigate complex choices while significantly reducing their overall annual premiums.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Consumers find service to be positive, highlighting professional and efficient support from brokers who... See more

Price

Clients share positive opinions on price, consistently noting that representatives help secure great value... See more

Value for money

Customers express great satisfaction with the exceptional value for money and significant savings provided on... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very grateful to have been connected to Louis. Having been locked in for many years with Bupa who charged through the nose, I was concerned to go elsewhere where pre existing conditions (I’d been t... See more

Rated 5 out of 5 stars

My Health Protected is an extremely professional and efficient company. I have been a health care professional for over 40 years and have never come across a company like it. Patrick has saved me near... See more

Rated 5 out of 5 stars

Really impressed with the service from My Health Protected. Patrick Baxter was brilliant throughout, knowledgeable, patient and genuinely focused on getting me the best plan for my needs. No pressure... See more

Rated 5 out of 5 stars

After many years with private health insurance and ever increasing premiums, Patrick was able to source a comparable package for me at a much more affordable price. I am very pleased that I took hi... See more


Company details

  1. Health Insurance Agency
  2. Business Insurance Company
  3. Dental Insurance Agency
  4. Insurance Agency
  5. Insurance Broker
  6. Insurance Company

Information provided by various external sources

My Health Protected Ltd(FCA regulated) is an independent health insurance broker. We are here to take the hassle and stress out of choosing a policy which can often be extremely complex and time consuming. With our technical knowledge and by tailoring a product to meet your requirements and budget, we can make recommendations which you can then consider. We only select companies which offer great service and policy wordings, so that when it comes to making a claim, they are going to deliver what is right for you. Some of the key benefits of using our services are: • We do not charge a fee. • We review your health insurance every year to ensure that you are paying a competitive premium. • We are here all year round to offer help and support. • We select products and insurers as a whole of market broker, having access to most major insurers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(252)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service - understand needs clearly, responsive and efficient in setting up then year 2 switching based on better cover/value. Highly recommended.

7 January 2025
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your fantastic review! We’re so pleased to hear that you found our service efficient and responsive, and that we were able to meet your needs both in setting up your cover and identifying better options for year two. Providing excellent value and tailored solutions is always our priority. Your recommendation means a lot—thank you! We’re here for you whenever you need us. 😊

Rated 5 out of 5 stars

Louis was professional

Louis was professional, courteous and timely. Service was prompt, clear and concise.

Louis offered me significant premium savings whilst enhancing my cover.

A more than satisfactory experience

23 December 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re delighted to hear that Louis provided you with professional, courteous, and timely service. It’s fantastic to know he was able to enhance your cover while also achieving significant premium savings. Delivering clear and concise support is what we strive for, so we’re thrilled you had such a positive experience. If there’s anything else you need, we’re always here to help! 😊

Rated 5 out of 5 stars

Contacted by these guys fast efficient…

Contacted by these guys fast efficient service they gave me huge cost saving on my existing health plan saving me over £60 per month. All set up easily and they followed up on new policy would not hesitate to recommend them

9 December 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your wonderful feedback! We’re so pleased to hear that you found our service fast, efficient, and hassle-free. Saving you over £60 per month on your health plan is exactly the kind of result we aim for, and we’re thrilled we could deliver for you. Your recommendation means a lot to us—thank you! If you ever need assistance again, we’ll be here to help. 😊






Rated 5 out of 5 stars

Louis was great explained all options…

Louis was great explained all options thoroughly and got everything set up swiftly.
Chi

26 November 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re so glad to hear that Louis provided thorough explanations and made the process smooth and swift for you. It’s always our goal to ensure everything is clear and straightforward. If you need any further assistance, don’t hesitate to reach out—we’re here to help! 😊

Rated 5 out of 5 stars

Excellent service

Always very helpful, clearly they take care looking for the best cover at the best price. Honest and open and never pushy.

8 December 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your thoughtful review! We’re delighted to hear that you’ve found our service helpful and our approach honest and open. It’s important to us to find the best cover at the best price while ensuring the process feels comfortable and never pushy. Your feedback means a lot, and we’re always here if you need assistance in the future! 😊

Rated 5 out of 5 stars

Very helpful and reliable

Louis called to discuss my current health insurance and said he would investigate some options to try and reduce the spiralling cost while retaining the same level of cover. I liked that Louis was easy to talk to and not pushy in any way. He called when he said he would and kept me updated by text or emails. Louis did what he set out to do and found me a reputable company willing to provide the same level of cover at a much better price. Thank you Louis.

11 November 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for such a detailed and thoughtful review! We’re so pleased to hear that Louis was easy to work with and kept you updated throughout the process. It’s fantastic that he was able to find you a reputable company offering the same level of cover at a much better price. Providing a professional, non-pushy approach is exactly what we strive for, and it’s great to know that Louis delivered on that. Thank you again, and we’re always here if you need further assistance!

Rated 5 out of 5 stars

Professional and friendly advice with huge money saving

I was first contacted by Louis Nichols in June this year when I explained my renewal with BUPA was not until the end of the year. Louis called just as my renewal landed. I explained that the new premium from BUPA was 23% more than last year and I was considering just cancelling and saving the premium so that if I needed a Private Consultation I would pay separately. He said he would go away and research the market. He came back with a quote for the same cover at £250 per month less than BUPA wanted. An exceptional service all dealt with in a professional and friendly manner. I would highly recommend Louis and My Health Protected

6 November 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for such a detailed and glowing review! We’re so glad to hear that Louis provided exceptional service and was able to find you the same cover at such a significant saving. It’s fantastic that his professional and friendly approach made the process straightforward and stress-free. Your recommendation means a lot to us, and we’re delighted we could help you make such a positive change. If you ever need assistance again, don’t hesitate to get in touch—we’re always here to help! 😊

Rated 5 out of 5 stars

A Company to trust

Have used MHP for a number of years now. Renewal or change of provider is a seamless experience. Highly recommended.

21 October 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected


Thank you for your kind words and continued trust in MHP over the years! We’re delighted to hear that you’ve found the renewal and provider switch process seamless. Providing a hassle-free experience is always our goal, and your recommendation means so much to us. If there’s anything you need in the future, we’re always here to help! 😊

Rated 5 out of 5 stars

Excellent service

Having health cover through my work for 28 years, when I was made redundant I wanted to continue with private health cover but didn't know where to start. I found My Health Protected though an internet search and checking reviews. Louis was very helpful and reassuring,rang back when he said he would and found a very competative quote, excellent service.

17 October 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for sharing your experience and for your kind words! We understand how overwhelming it can be to navigate private health cover after such a big change, so we’re delighted that Louis was able to provide helpful and reassuring support. It’s great to hear he kept his promises and found you a competitive quote. Your feedback means so much to us, and we’re always here if you need further assistance. Wishing you all the best with your new health cover! 😊

Rated 5 out of 5 stars

Excellent service

Excellent service , professional and friendly, saved us money , with the cover we wanted. Louis was brilliant.

16 October 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your lovely review! We’re thrilled to hear you had an excellent experience and that Louis was able to find the cover you wanted while saving you money. Providing professional and friendly service is always our aim, so it’s great to know we hit the mark. If you ever need assistance in the future, we’re here to help! 😊

Rated 5 out of 5 stars

Had a call from Louis at My Health…

Had a call from Louis at My Health Protected. Would not normally bother to interact but he sounded genuine and I gave him a chance to try and better my current policy. Gosh am I glad I did! They certainly know their job. Most of all I liked the attitude of the company. Not pushy or demanding just a genuine desire to support and help their clients. I would highly recommend them to anyone looking for private health insurance. Many thanks Louis.

1 October 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for such a thoughtful and heartfelt review! We’re so pleased that you gave Louis the chance to assist you and that we were able to make such a positive impression. It’s wonderful to hear that our approach—genuine, supportive, and non-pushy—stood out to you. Helping our clients find the best solutions is what we’re all about, and we’re thrilled you had such a great experience. Your recommendation means the world to us—thank you, and we’re always here if you need further support! 😊

Rated 5 out of 5 stars

Louis was incredibly helpful and…

Louis was incredibly helpful and communicative, explaining everything throughout the process of finding health insurance. Can highly recommend!

11 October 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind words! We’re so glad to hear that Louis was helpful and kept you well-informed throughout the process. Clear communication is so important, and it’s great to know he made everything easy to understand. Your recommendation means a lot to us—thank you! If you ever need further assistance, we’re here to help. 😊

Rated 5 out of 5 stars

Excellent

Excellent, I was very impressed with Louis extremely polite and was able to get me better cover

17 September 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your wonderful feedback! We’re so pleased to hear that you were impressed with Louis and his ability to secure you better cover. His polite and professional approach is something we’re very proud of. If you ever need assistance again, don’t hesitate to reach out—we’re always here to help! 😊

Rated 5 out of 5 stars

Patrick Baxter was very helpful

Patrick Baxter was very helpful and attentive, very good service

1 July 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re delighted to hear that Patrick provided helpful and attentive service. Delivering a positive experience is always our priority, and it’s wonderful to know we achieved that for you. If there’s anything else we can assist with, we’re always here to help! 😊

Rated 5 out of 5 stars

Louis was efficient persistent and very…

Louis was efficient persistent and very patient with me

3 September 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your lovely review! We’re so pleased to hear that Louis’s efficiency, persistence, and patience stood out to you. Providing great service while understanding our clients’ needs is always our goal. If you need any further assistance, don’t hesitate to reach out—we’re here to help! 😊

Rated 5 out of 5 stars

Louis was very helpful and found two…

Louis was very helpful and found two better quotes highly recommend him

22 August 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

hank you for your kind words! We’re thrilled to hear that Louis was able to assist you and find two better quotes that suited your needs. Your recommendation means a lot to us, and we’re always here if you need further help or advice in the future! 😊

Rated 5 out of 5 stars

Very quick response to my online query…

Very quick response to my online query and clearly explained what was available since this was my first family healthcare policy. Really happy with my product - better price & better terms than I found myself using comparison sites.

21 August 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your wonderful review! We’re so glad we could provide a quick and clear response to your query, especially as this was your first family healthcare policy. It’s fantastic to hear that we were able to find you a product with better terms and pricing than what you found online. If you need any further assistance or have questions down the line, we’re always here to help! 😊

Rated 5 out of 5 stars

Great communication from Louis and the…

Great communication from Louis and the flexibility to adapt to my needs .
This made the process remakably straightforward.

29 July 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your kind review! We’re so pleased to hear that Louis’s great communication and flexibility made the process so straightforward for you. Tailoring our service to meet your needs is always our goal, and it’s fantastic to know we delivered. If you ever need further assistance, we’re here to help! 😊

Rated 5 out of 5 stars

Speedy & comprehensive

Louis was very helpful - he got in touch with me promptly and always called back when he said he would. He found a health policy that suits my needs, covers more than my last policy, and is cheaper! Very professional and efficient. Thank you Louis.

16 July 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your fantastic review! We’re delighted to hear that Louis provided prompt and reliable service, ensuring you found a policy that not only suits your needs but also offers better coverage at a lower cost. Professionalism and efficiency are what we strive for, and we’re so glad Louis delivered for you. If you ever need further assistance, don’t hesitate to get in touch—we’re always here to help! 😊

Rated 5 out of 5 stars

Very profeesional company and people to work with

I have contacted Louis and he was there to help whenever I need it. Sorted out the optimum policy for me and and my wife. Very professional and punctual. Great to work with him and My Health Protected. I will consider them for all my future needs and happy to recommend them
Thank you Louis.

5 July 2024
Unprompted review
My Health Protected logo

Reply from My Health Protected

Thank you for your wonderful feedback! We’re so pleased to hear that Louis was able to assist you promptly and professionally, finding the perfect policy for you and your wife. It’s fantastic to know you had such a positive experience working with Louis and My Health Protected. Your recommendation means a lot to us, and we look forward to helping you with any future needs. Thank you again! 😊






The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look