Green Star Energy Reviews 

This is a dreadful company. We have been trying to settle a bill at a flat that was empty between tenants. So far we have spent hours on the phone only to be told they cannot tell us the full amount we owe. They gave the amount until the end of May eventually. We then got an email telling us to use their portal to pay the residual amount for June. When we tried the Portal it said there was an error "maybe due to a server problem or heavy traffic"! It gave a phone number to ring, which turned out to be unobtainable because of a missing digit. APPALLING! We are currently trying to pay this final amount - wish us luck!

Cant describe how bad this company are , they up direct debits without telling you , then don't take the direct debits and blame you for not paying them ,there is no communication no proper system for Bill's, you don't get a bill and then you get a call from a debt company for the amount you owe , prices are horrendous the list is endless glad I've left never i got a final bill , just a call from a debt company for an amount I know nothing about they have now changed to shell stay clear of this company

I don't even know where to start with this review!
Unfortunately one star is the minimum I'm allowed to give, it's impossible to talk to a manager or anybody there will call you back or reply to emails!
I have lived in my brand new house for 7 months and received Endless bills letters notice of recovery and demands for £1694.98! I've unfortunately had no choice but to pay this as I cannot talk to anybody that can help me within green star.
They asked me to email them one metre reading every day for Seven days , which I did 3 times and not once did anybody reply , I then asked to speak to a manager at their Indian call centre, nobody ever calls me back! THIS COMPANY IS AN ABSOLUALY DISGRACE!
I ended up paying the £1694.98 reluctantly as it was the only way I could leave the company and go back to Eon who I was with my previous address! They bullied me into paying this amount, as they knew it would affect my credit rating had I not have done so.

I sincerely hope somebody from their senior management reads this and knows what a disgrace their company is! For reference my account number is/was 0005651361

It seems I cannot write a reply to your reply so I am writing it here, you have thousands of 1 star reviews I now see - your reply asking me about my social media platforms is not relevant to my complaint, Therefore either you did not ready it properly or you don't speak English - you owe us a lot of money and we will be taking this further. It is a disgrace you are still managing to operate somehow - anyone reading this please DO NOT go with this company they will SCAM you.

Was unwillingly with this company for 19 days between moving into a new house, and switching. Our new supplier said they would provide Green Star with our meter readings so they could send us a bill for the interim period.
We heard nothing until over a year later when we received a letter from a debt management company asking for an outstanding balance of an estimated bill - a ridiculous amount. Someone in their own customer services dept said this! We have repeatedly said we will pay an accurate bill.
They apparently can't provide one unless we provide meter readings. We pointed out that our new supplier did this and they should have readings from the previous occupier. Apparently this is too difficult for them to follow up - or they simply cant be bothered!
We have dealt with their customer services; yet another debt collection company who have since passed on our meter readings from an old bill; and we are now referring this to their resolution team Lets see what happens next!
As they are now part of Shell Energy, one wonders if Shell has an idea what they have taken on!

Absolute joke of a company failed to take direct debits then failed to take correct amounts now I’m in a huge debt and they are blocking my move wish I’d never changed from British Gas at least I knew were I was and was always in credit
And really don’t know why you bothered with the reply below as when I sent my details via twitter it just got me the same response as I got from customer services it’s not like your really going to look into the appalling service I’ve received from green star it’s just a waste of time don’t be fooled like I was people stay well clear better to pay a little extra to a bigger reputable company

Left this company with oustanding balance they transferred it to collection company within a couple of weeks of final bill. Set up payment plan with this company who gave me a significant discount green star then continued to harass me about debt. Had solicitors letter sent to me!! No it turns out they have passed it to a new company who say i owe the original amount. Worst people i have ever dealt with when you ring them you cant get any answers from them they just pass the blame onto someone else.

My parents switched to this company because their price was amongst the lowest for an offline electricity tariff. All was well for 2.5 years when they had no need of any attention from customer service, but once they did, the chaos in that department became apparent. The agents were always polite, pledging to solve problems but in practice were incapable of doing so.

Green Star failed to send a quarterly bill. So my parents rang to ask for it and were told it would be sent. It wasn’t but Green Star did send a red “Payment Overdue” Notice! Contacted them again, said they’d send the missing bill but still didn’t.

My father died, so my mother asked to have the supply changed to her name. Same old story from Green Star, said they’d “get on it” but nothing happened - communications continued to be addressed to my late father.

Because of all these failings my mother complained to Green Star. They sent an auto-acknowledgment but hadn’t provided a personal reply after four weeks. After all these failings, my mother decided to switch to Ebico. Thankfully - after she had paid Green Star’s alleged debt - they didn’t block the switch away (as I’d read on Trustpilot they sometimes do).

My mother’s very relieved her Green Star nightmare is over. “Never again!”.

Before switching to a new energy supplier it would be sensible to check their complaints data at Ofgem.gov.uk. Search “Ofgem compare supplier customer service”.

Green Star energy are a joke, I put £10 On my meter yesterday, then the electric went off put another £5 On still no electric, after a long wait on the phone was told I need to put another £7.80 On, asked if they could explain why so much as I had used the emergency credit, and the £15 should have been more than enough, was told nothing more they could do, I tried to explain that I'm housebound my carer had gone and had no electric, was still told that nothing more they could help me with, grudgingly got someone to put another £8 and still no electric, electric had been of 3 hours by now, called again and was given number to call the smart meter team, after waiting for 2 hours the line went dead, my phone was due to die, had to call my son at work to come and help me as I was getting in a bit of a mess, he managed to speak to someone, 1st person hung up on him the second person was helpful said they'd get an engineer out but could be another 4 hours, finally got electric back on 6 hours later, I'm due to move to new company this week but green star energy is not a company I'd recommend to anyone left me in a terrible state

Stay away from this company at all costs because it will cost you !! Bought a house and green star were the existing provider 18 months on they still haven’t put the account into my name. Tried changing supplier and they blocked the transfer. On and all the time I’m stuck on a standard tariff although i am yet to pay a penny as they are so crap. Tried calling, and emailing still unresolved

Constant issues with my account. The worst customer service I have ever experienced.

Have had trouble with them since 2018, I got the ombudsman involved but even they had trouble getting them to do the correct things. I’m still paying an outstanding bill, have set up a direct debit but they keep calling me saying I’m not paying anything! Two days ago I tried to get into my online account but with no luck, rang them and they said their website was not working.They then told me that I owe them £2000. I will have to go back to ombudsman!!

Worst company I have ever come across. I have been trying to pay my bill since Sept last Year when I moved address?. They continue to send me emails with blank attachments, I have called numerous times but they have no recollection of me.....I'm sick and tired of being put through to Pedro in South America with no sufficient outcome......they obviously love giving away free energy!

I was on an unlimited tariff. All of a sudden 2.5 years later I am being chased for money. I made every single payment on time. I cannot understand how I owe green star anything. Each time I ask I am just sent a Copy of the bill. Now I am being contacted by a solicitor, via txt.

They will not let you switch away, keep rejecting other companies you try to help you switch without any reason either to the customer or the other energy supplier.
This is fraudulent behaviour!!!

Unreliable& Dishonest Green Star Energy, didn't promise agreement as agreed and also to joined I will ger £60 but didn't, I am being deceived and the bill are so hign as not as agreed for when I signed contract.
Will not recommend to anyone.
Think twice before you decide to join.

Stay away from green star, worst customer service, and the most ridiculously priced bills. My bill went from £400, to £1,800.00. I was lucky enough to still be able to escape them. However still ongoing nightmare !!

Awful company! They passed my account to Shell Energy but didn't give me a date this was happening. I made several payments to them after the account was switched and now they are refusing to return my money. All the staff I've spoken to have told me something different.

A complaint was raised and less than 24 hours after it was raised they wrote to tell me it was nothing to do with them now.

So someone is £250 better off and it's not me!

Avoid these scam artists.

The worst company I have ever come across. Wish I had never gone with them.
Have an ongoing complaint havnt heard anything for nearly a year.
Have spoke to someone who filled a for out with me for Warmcare help last October. Heard nothing.
Very disappointed.
Paula RATHBONE.

I personally have said I will leave any power company whos customer services go abroad, I like to speak to home grown people, left British gas?? BRITISH, JUST LEFT GREEN STAR? ABROAD, CRAP, AM NOW WITH OCTOPUS, GREAT, NEVER BEEN MORE INVOLVED WITH, PICTURES,OF, AND NAMES WHO CONTACT ME ASAP UP TO NOW GREAT COMPANY, LOWEST COSTS

Horrific on going arguement with this useless company
I have not had an invoice from them nor have I had my meter read for over a year
Suddenly I receive a demand for £3435 no explanation
I have since found out that Green Star Energy was liquidated and dissolved on 18/03/2018
I don’t think they should even be trading under Green Star Energy
This lot are either the stupidest people on earth or just a bunch of crooks