Have spent over £100 on products over six weeks ago and they have not arrived!!! Tried both emails for Jarvis and company but no response. I've heard this company is going bust!
Company replied
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Have spent over £100 on products over six weeks ago and they have not arrived!!! Tried both emails for Jarvis and company but no response. I've heard this company is going bust!
Company replied
Ordered a cranberry supplement and limescale remover. The latter came v fast but wondered why the cranberry didn’t come in the same box- bit odd so I emailed customer service. Answered very quick... See more
Love MyGreenPod! Great marketplace of ethical, sustainably sourced products. Love my Pit-tastic deodorant bars and great to be able to buy Bio D washing up liquid and fabric conditioner in bulk too. A... See more
Can't fault this place. Able to buy something that I could only find on Amazon (yuck) for barely any more, safe in the knowledge that I still don't give any money to amazon and that instead I've contr... See more
My Green Pod Ltd is an independent, family-run UK business, founded by Katie Hill and Jarvis Smith. We want to share the real stories behind the brands and people working tirelessly to offer ethical alternatives to mainstream products and services. You might not see these options on the high street and they may not be the first to appear in online searches. Unlike any other company we know, we meet and connect personally with the owners of the companies we work with. We do this because we believe that authentically ethical products and services can only be produced and supplied with conscious, heartfelt intent. Plenty of businesses are cashing in on the trend towards natural and organic products, but if those companies are cutting corners to be the first to market – whether in their packaging, their supply chains, their ingredients, or their staff welfare – they won’t be featured here. This isn’t something you can check by visiting a website, so we go behind the scenes to investigate the company’s entire DNA. Our Hero products and services are the most effective and enjoyable alternatives to mainstream options that we can find. We use them in our home and we use them on our family. They’re also from companies that are working in co-creation with the planet – intentionally operating in harmony with nature and in service to the wellbeing of their customers. With your support, these companies could change the face of business and the health of our environment – and you could save some cash and discover some extremely effective ethical products along the way! Every time you buy from our Marketplace, we’ll plant a tree in the tropics (through charity partner TreeSisters) as our way of saying thank you for helping to change the path of the future. Together, lots of small actions make a huge difference. #PutYourMoneyWhereYourHeartIs
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Top service and a real person on the other end of the email, not an AI chat facility. There was an issue with delivery, not sure quite what happened, but it was swiftly dealt with by Daisy. Thanks.
Daisy was really friendly, helpful and quick in response to queries and the wine she recommended was really lovely. I didn’t get to taste the chilli gin as I had it sent to my brother as a present, but he said it’s now top of his birthday/ Christmas wish list for the rest of time so it must have been really special. Orders arrived swiftly with good notification of arrival times.
Not all the order appeared.......items come from different suppliers, but the website gives no details of who these suppliers are, so one can't get in touch with them direct. MyGreenPod not fast at replying.....

Reply from My Green Pod
Excellent quality products and helpful service
We had been looking for a reliable source of organic wine when I stumbled across My Green Pod. A nice range of wines and exceedingly quick service. We are working our way through our purchased selection rather more rapidly than I had anticipated. May have to reorder soon.
My order has still not been delivered and I’ve not had a reply to my email requesting information about it.Most disappointing.

Reply from My Green Pod
A great company. I really like the wines I have ordered.
Very well researched projects of good quality and of course, the ethos behind the site is admirable. Some items are very highly priced but of course you can choose what you select to buy. If enough people don't buy a product the penny will inevitably drop that the price may need reducing. I purchase some excellent skin oil "Golden Body Oil" by Fitzjohn.

Reply from My Green Pod
The bin liners I bought for my swing top bin are not robust enough and everyone has torn so far on using, I wouldn't buy them again.
The other products were fine and the service was excellent.
I used Green Pod to order some Organic Wine and will now look to order other organic items. Save the Planet !
The bottle looks great and arrived on time; it's a birthday present so I haven't tried it.
Very good box of organic wine. A nice variety of choices in the box. Would buy from this seller again.
THE sustainable alternative to Amazon.
If you care, buy from My Green Pod.
5 stars! great service, love the ethos of Mygreenpod.. we should all plant more trees and be mindful of our buying behaviour..
The only problem I have with ordering with you, is that each company has delivery charges, making it quite impractical and expensive. Otherwise, no problem per se, and I like your commitment to a greener future. May it be accessible to everyone one day!
My experience to date of buying through Green Pod is that the suppliers care about the environment and about their customers...long may it continue!
Very pleased with the bio cleaners. Quick response to my enquiry about when the replacement ceramics should be put in and astounded to hear it will be in 10 years time !

Reply from My Green Pod
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