Myer Reviews 

I ordered some bed sheets online and never received them, I had to contact the customer service team multiple times and waited for ages on the phone, they also wanted me to keep checking up on the issue instead of them taking ownership of the problem. Eventually it appeared that their courier couldn't deliver them to me as no-one was home but they didn't leave a card or tried to contact me in any way to rearrange delivery. I received an email saying they delivered them however I never received them and so far I haven't received any evidence (ie: a photo) that they did. I have asked for a refund and am still waiting to hear back from them. Is the Myer online store a SCAM!??!?!

I have been a loyal Gold Card customer for a long time , i had updated my address online. Checked out online after paying then realized it had reverted back to my old address , i immediately changed it again to my old address. I then received the email saying they were preparing part of my order and it had my old address on it . I rung Customer care at Myers i was told there's not much that can be done about that . Then i rung back again i hoping to get someone who was a bit more enthusiastic to help me! But no i was meet with You have to ring the courier company when you get the consignment number and change the address with them . So with in 10 minutes of placing the order nobody at Myers could update the delivery address before it went to the couriers ! On the Monday morning i rung the couriers only to be told no sorry only Myers con change the address ! so i rung Myers back again for the third time , this time the young lady said yes i can put in a redirection of the address for you , because there was two parcels i asked her will that update both parcels she stated yes , so hung up at 9.30am feeling relieved that these expensive parcels were being redirected after being brushed off over the weekend by the other Myers operators. Then at 11.30am i received a email from Myers internal people asking me was i wanting to redirect the whole package or parts of the package and that they could not guarantee a redirection of the package ! The email was barely made sense it was written that bad , the English was terrible! and then it happened another email confirming the next package was on its way and it was being sent to my old address ! I rung Myers immediately asked to speak to complaints, I could barely understand the person on the other end of the phone , she informed that i had to contact the courier company , i needed to change the address, she could not do it , i explained the young lady had done it in the morning for me then she tells me that order had been cancelled and that was now being delivered to my old address ! I tried to explain to her the courier company told me i cant change the address Myers has to do it, she just became irate telling me no i had to do it , and that my order is going to my old address. I explained i was five hours away from old address that i could not just pop around and pick it up she stated its not her problem. I asked for some higher as i wanted to take the complaint further she told me no she could give me a email address but i could not speak to any one. I just hung up in frustration. Then i messaged them on line only to be told i will be refunded if it goes to the wrong address and when the other people return the items ! I will not be purchasing from Myers again , i have been using Myers for over 15 years i want be back again ! Disgusting treatment

Myer believe it is perfectly acceptable to take 14 days to deliver an item. If you call they are happy to state yes your item is overdue. They then happily proceed and tell you to wait until its 14 days or more since it was with their courier before they will even get a little concerned. Don't buy anything that you might need in the next 2 weeks.

The worst customer service experience of my whole life. I am in disbelief at how bad they are. I have been onto the Gift Card department 3 times today to fix the smallest issue, spent over an hour total on the line, and I still am no further toward a resolution. I can't believe I have to call these guys again tomorrow. Hire some competent staff.

I had an extremely disappointing experience with Myer. I placed an order for a mattress on 17 February, which was advertised as having a delivery timeframe of 3–7 business days. Unfortunately, the mattress was apparently lost in transit, and at no point did anyone contact me to inform me of the issue or provide an update.

Instead, I had to spend a significant amount of time chasing this up myself. After finally learning what had happened, I requested a refund over a week ago, yet I am still waiting for it to be processed. When I called again yesterday, I was told the refund had not even been processed yet.

To make matters worse, I was promised twice that a manager would call me back to resolve the situation, and both times this never happened.To make matters worse, no form of compensation, solution, or customer support was offered despite the delay and inconvenience.

Overall, this has been an incredibly frustrating experience. The lack of communication, delays in processing a refund, and failure to follow through on promised callbacks demonstrate very poor customer service. I expected much better from a major retailer like Myer.

My experience with the Myer app has not been good, as it has not been working properly for the last couple of months. The home page, profile, points, activities, and My Rewards sections are not working.

I am able to log in and scan my card when shopping in store, but the rest of the features are not functioning.

I hope the issue can be resolved as soon as possible.

I ordered a cooking set last february 19, it’s been almost 3 weeks and i haven’t received the item yet i called them many times, and they all said it was delayed. I should’ve delayed my payment too! So worst!!

I purchased a gift for my 5 year olds birthday, they posted a bra instead. When I called to tell them of their error they said they would send me a postage paid envelope to return it but would only offer a refund for my purchase, not send me what I had actually ordered, and would only give said refund once they have received their bra back.
Made me repurchase (so then had double my money) and couldn’t express post to ensure my daughters gift would arrive in time.
Gave me a $15 voucher as ‘goodwill’ for the inconvenience, but told me I couldn’t use it to purchase the gift as it was ‘still being processed’.
An absolute joke

My experience with Myer Online has been atrocious. Their ability to fulfill orders is so hit and miss and on three separate occasions Ive had to chase deliveries that have either disappeared off the parcel tracking or have arrived 4 weeks after they show as been sent. The online concierge chat is less than useless, emailling them just results in continued server delivery delay emails and their contact centre dont want to know about your issue and just want to refer you back to their parcel tracking info in the app. My latest (& last ever) parcel went missing, Myer where not helpful and I spent two weeks chasing down the parcel with the Courier Please who themselves couldn't locate the parcel but were communicative and their team tried to be as helpful as they could. Cutting to the chase the parcel arrived in what could be described as ceramic dust rather than 8 plates and I cant get any response from Myer on how they are going to resolve this. NEVER AGAIN

Absolutely disgraceful “customer service“ bought men’s BOXERS aka sleepwear online
Ordered wrong size realised error as soon as received
Posted back - unopened!!
Received them back in post with refund denied slip attached.
Back n forth with”customer support” ( more like zero support)
Got nowhere so logged with fair trade to investigate .
Boxers are not in the excused from refund list .
As for being open-the customer service team in refund department opened them to assess!! And then declined refund because they were open!!
Myers is a disgrace.

Did online shopping from MYER, took them 7 days to cancel 3/4 of my order, I had also used 10$ voucher for this purchase, they disregarded my $10voucher which I had applied and offered me a new 10$ voucher-.- finally items arrived after 11 days, out of 3 items 2 were white in color, both had either make up marks / black mark on the clothes. Like seriously, the worst online shopping ever man !

Poor customer relations. Ordered an item 4 working days ago, apart from telling me they had received the order not another word or update. Rang customer service who suggested I wait another 2 days, if I hear nothing ring them back ....really! Finally notified after 8 days it is finallyon it way.

After buying a sunbeam coffee machine just before Christmas, after 5 weeks the machine failed.

I was told by the staff member when they received the item back I would be refunded and could purchase the item again.

After 10 days after it was received back by Myer, they emailed asking me why was wrong with it, despite over phone and email I had originally gone into great detail about the issue.

They now want to send it away for assessment and repair. They have no guideline about how long this will take, and simply apologise, but have no option, and refuse to refund or replace the item.

I will never ever buy from Myer again after this. Their service and support is worthless, and infuriating. They have no clue what’s going on and have nothing but meaningless platitudes to try and make you go away.

I will not be stepping inside a Myer store while their ridiculous, virtue signalling rainbow colours are up. Myer, you have not considered your customer base.

Online order not processed in the correct time frame, contacted customer service, they refused to refund and just said to wait another 5-7 days for the order. Absolutely useless, extremely rude. Never buy online.

Terrible experience. My order has been stuck for nearly two weeks. Customer support is unhelpful and keeps asking me to wait indefinitely. Save your money and shop elsewhere until they fix their logistics

I lost my Apple Airpods Pro on Sunday 8/2 when shopping in Sydney City area, I thought to give it a try to search the shop went to see if I could get it back. Myer customer service lady (Level 2) Rose and Makerita from Hub help me. I am so happy when I get my airpods back. Thank you so much Rose and Makerita!!! Your kindness are very much appreciated!

Totally messed up our order and then took months to get a refund - zero customer service - Never again

I ordered a Sealy Kota Flex Firm Mattress from Myer online on 12/01/2026. Almost a month later, the order had still not progressed despite multiple attempts to contact Myer via call centre, online chat, email, and even visiting a store in person.

I requested to cancel the order before delivery, but my requests were ignored or redirected with no resolution.

When the mattress was finally delivered on 02/02/2026, it was not the mattress I ordered. I received a Kota Cushion Firm Mattress instead of the Flex Firm model. This mattress:
- Has a different name and SKU from my original order
- Is less supportive, cheaper, and uncomfortable
- Has caused back pain due to inadequate support
- Required me to dispose of my old mattress in anticipation of receiving the correct one

This experience demonstrates extremely poor communication and unacceptable customer service. I would not recommend purchasing large items online from Myer, as there is a significant risk of receiving the wrong product and having to fight for a refund.

What a great experience at Myer Melbourne this afternoon! My wife needed new bras. Avryl at the Bra department spend a very patient, considerate, friendly hour finding and fitting a comfortable bra for her. Also provided clear instructions for the washing.
This is such a change from my previous visits to Myer when hardly any staff was available to help.
Maybe the new CEO in Ms Wirth, with her experience in Qantas costumer service,has made this difference.
Well done and congratulations!,