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My Chemist Plus Reviews 

1,274
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently mention that the digital platform is very easy to navigate, making the entire ordering process completely straightforward and totally stress-free. Local patrons also deeply appreciate the prompt professional medical advice and extremely fast delivery services, which provide vital support when urgent health treatment is required. However, some customers also noted occasional issues regarding unexpected delivery delays or higher overall prices for the prescribed medications. A few consumers pointed out that additional shipping expenses or late parcel arrivals can occasionally happen despite placing orders well in advance.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting fast shipping and prompt order... See more

Service

Reviewers highlight positive aspects of service, describing it as simple to use, very reliable, and... See more

Order

Customers had positive experiences with order, highlighting how very easy and quick it is to complete the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The questioner was simple to fell out, took no time at all. Didn’t take long to get a response back and delivery was quick. Tablets have sorted out my abscess and have dentist Friday to have it lo... See more

Rated 5 out of 5 stars

NHS dentist appt at least 5 weeks wait (I refuse to Pay triple for private!) asked doctor but of course said no go to dentist!!! So thank goodness for Mychemist, who believed I knew exactly what I n... See more

Rated 5 out of 5 stars

Bought from this company many times to help me when I’ve had tooth infections and very professional service and quick response and quick delivery…I will be using them again and highly recommend

Rated 5 out of 5 stars

They were there when I really needed them. No waiting but they did check all the details thoroughly. I appreciated that. Got what I needed fast, so got better fast.


Company details

  1. Pharmacy

Written by the company

Online Pharmacy and Online Prescription Service


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,274)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered antibiotics

Ordered antibiotics, charged me £45, 12 days later no delivery, Royal mail still awaiting parcel. My chemist + will not answer calls, reply to emails and haven't refunded me. I'm taking this to trading standards. I'm on disability benefits and cannot afford to be scammed nearly £50 incl postage.
They've done this before, check their feedback.

3 July 2026
Unprompted review
My Chemist Plus logo

Reply from My Chemist Plus

We are very sorry to hear that your order did not arrive and for the frustration this understandably caused.

Your order was dispatched promptly from our pharmacy; however, it appears that Royal Mail unfortunately lost the parcel whilst it was in transit. Thankfully, this is a very rare occurrence, but we appreciate how disappointing it is when it does happen.

Once we became aware of the issue, we contacted you, apologised and issued a full refund without delay.

We take all customer feedback seriously and continually review our processes to ensure we provide the highest possible standard of service.

We are sorry that your experience did not meet the standards we strive to deliver and thank you for taking the time to share your feedback.

Kind regards,
The MyChemistPlus Team

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