I hit the big jackpot! 🎰💥 I still can’t believe this is actually real—my heart is racing, my hands are shaking, and I am completely floating on cloud nine! To everyone who plays and dreams of this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great selection of games and quite a good working platform, BUT, from the 10 legal online casinos in Switzerland, its by far the worst one in terms of offers... Forget that you will ever ever get Free... See more
Company replied
Grazie mille MyCasino Cash Connection ist the best❤️❤️❤️❤️❤️❤️❤️ un Natale felice grazie a voi❤️❤️❤️❤️ vi auguro anche a voi buone feste e buon Anno❤️❤️❤️❤️ MAJOR❤️❤️❤️❤️❤️❤️
Company replied
Mycasino captures loyalty through swift payouts and endless gaming options spicing up our days! Their above-average service seals the deal for this delighted visitor.
Company replied
Company details
About mycasino
Written by the company
mycasino ist das Online-Casino der Grand Casino Luzern AG und eines der ersten konzessionierten Schweizer Online-Casinos. Wer bei mycasino spielt, erlebt das innovativste und grösste Online-Casino-Spielangebot mit über 1000 Spielen aus der Schweiz und für die Schweiz – besten Kundenservice inklusive.
Bei mycasino verfügen Sie über die grösste Auswahl an vertrauenswürdigen und sicheren Zahlungsmethoden der Schweiz. Zusätzlich profitieren Sie vom Service der schnellsten Ein-und Auszahlungen der Schweiz. Mit der Expressauszahlung erhalten Sie Ihr Geld auf Ihr Bankkonto werktags am gleichen Tag bei einer Auszahlung bis 12 Uhr. Wenn Sie Ihr Konto bei Postfinance haben, dann sogar noch bei einer Auszahlung bis 16 Uhr!
Contact info
Haldenstrasse 6, 6006, Luzern, Switzerland
- 0800 002 728
- kundenservice@mycasino.ch
- www.mycasino.ch
You should know
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for good experience
Thank you for good experience! I win so many time jackpot it not a biggest jackpot but mycasino is my number one game in Switzerland
Thank you🙏
10 October 2025
Reply from mycasino
Hi Suksawat
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Best regards,
Your mycasino team
Reply from mycasino
Hi Javier
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Best regards,
Your mycasino team
Reply from mycasino
Grüezi Rohff
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Beste Grüsse
Dein mycasino Team
Gut gut gut gut
3 October 2025
Unprompted review
Reply from mycasino
Grüezi Taulant Tahirsylaj
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Beste Grüsse
Dein mycasino Team
Good Money and some more good money
1 October 2025
Reply from mycasino
Hi Luan Ainoa Viso
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Best regards,
Your mycasino team
🤩🤩🤩The best 🤩🤩🤩
24 September 2025
Reply from mycasino
Hi Mariyana
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Best regards,
Your mycasino team
Reply from mycasino
Grüezi Joao Coeho
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Beste Grüsse
Dein mycasino Team
It was once good
It was once good, but now they activated SCAM-MODE!! They want to make money and scam you by rigged plays... The whole year just losses. Play at another Casino because this isn't normal anymore! Yeah, one year constant losses, NEVER EVER on positive this year, because they know I cash out!!
12 September 2025
Unprompted review
Reply from mycasino
Hi Jan Bürgi
We're sorry that you weren't lucky this time.
As a concessionary Swiss online casino, we are subject to strict requirements regarding the legal standards for our games and ourselves.
All the games we offer meet the highest standards and fully comply with legal requirements.
The conditions of our bonus offers and other promotions are made transparently available on our website. Here too, we comply with legal requirements and fulfill our duties with care. If you have questions about a specific game or any of our offers, please feel free to contact our customer service directly.
We are available if you have any questions.
Best regards,
Your mycasino team
Reply from mycasino
Hi Patrick
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our game offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Very good play and diversety of games
2 June 2025
Reply from mycasino
Hi Luís Filipe
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our game offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Grüezi Pakeen Partheepan
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Beste Grüsse
Dein mycasino Team
2.5x-3x from deposit max
They never give you a chance to win much more than 2.5x-3x, and, of course they haven't PoL - Proof-of-Liability tools. My statistics and playing experience for 2.5 years is a proof.
But... Mycasino.ch always has a lot of attractive bonus offers. If you are pleasant player, it could be good for you.
28 April 2024
Unprompted review
Reply from mycasino
Hi Punksy Actor
We’re sorry to hear that luck wasn’t on your side this time.
As a licensed Swiss online casino, we are subject to strict regulations regarding the design of our games and player protection. This ensures that our offering is fair, smooth, and above all, safe.
We are constantly working to make the experience as enjoyable as possible for all our visitors. Players on mycasino are always free to choose the amount they wish to wager. However, in order to keep potential losses within an acceptable range for everyone involved, player protection is taken very seriously at mycasino and is part of our daily commitment.
There is always a risk of loss in gambling, and it is up to each player to know their personal limits and act responsibly.
If you have any questions, we’re happy to assist you.
Best regards,
Your mycasino team
Reply from mycasino
Hi Tefik
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Hi Konstantinos
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Love u guys!😘
7 February 2025
Reply from mycasino
Hi Cyrill
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Hi Harun Ahmed
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Grüezi DENIS
Vielen Dank für deine positive Rückmeldung auf Trustpilot. Wir freuen uns sehr, dass du mit unserem Angebot rundum zufrieden bist.
Wir bedanken uns für dein Feedback und wünschen dir weiterhin viel Spass und beste Unterhaltung bei mycasino!
Liebe Grüsse
Dein mycasino Team
Great selection of games and quite a…
Great selection of games and quite a good working platform, BUT, from the 10 legal online casinos in Switzerland, its by far the worst one in terms of offers... Forget that you will ever ever get Freespins without wagering first... Weak promos in general and the advent calendar is a joke... Poor marketing..
23 December 2024
Unprompted review
Reply from mycasino
Hi Jan David Nuñez Lange
Thank you for your feedback on Trustpilot.
We appreciate your feedback and wish you continued fun at mycasino!
Kind regards,
Your mycasino team
The Best cazino in the zwizerland!
9 December 2024
Reply from mycasino
Hi Costel
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
Reply from mycasino
Hi Fatbardha
Thank you for your positive feedback on Trustpilot. We are very pleased that you are completely satisfied with our offer.
We appreciate your feedback and wish you continued fun and great entertainment at mycasino!
Kind regards,
Your mycasino team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.