DISHONEST AND BAD CUSTOMER HANDLING. I went here with my GF to check out a pair of shoes and the lady here was very nice at first and she helped me find my size and even gave me a pair of sock... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Crockett & Jones Coniston boots arrived in Canada very quickly by courier with excellent online tracking , were as described on website and in good condition,right size etc. They were nicely packed, i... See more
The shopping experience has been great, probably because I found the Alexander Mcqueen shoes that I was really looking for but on the other hand my payment app didn't work at first and Ina from the... See more
I am very impressed buying from Budapester, the package arrived very fast via DHL, no need paid extra tax becouse already include. The product is highly branded. Very recommended seller
Company details
Written by the company
Mittlerweile zählt MyBudapester.com zu den weltweit führenden Adressen für Schuhe, Taschen und Lederaccessoires der begehrtesten Designer. Seit seiner Eröffnung konnte MyBudapester.com einen treuen Kundenstamm für sich gewinnen, der von Liebhabern luxuriöser Klassiker bis hin zu jungen Trendsettern reicht. Unser Onlineshop MyBudapester.com ist geboren und bietet das Beste von über 120 internationalen Top-Designern - und das rund um die Uhr - weltweit. Die Verwendung der neusten Technologien im E-Commerce haben MyBudapester.com rasant zu einem der führenden Retailer für Luxusgüter im Internet gemacht. Seit dem 01. Juni 2024 gehört MYBUDAPESTER zum Berliner Premium Schuhunternehmen SHOEPASSION Durch den Zusammenschluss ergeben sich viele Vorteile für Sie als Kunde: - Erweiterung des Sortiments um hochwertige und handgefertigte Schuhe, Taschen und Accessoires - Verbesserte Benutzererfahrung durch kontinuierliche Optimierung des Shops - Erstklassiger Kundenservice durch die gebündelte Expertise von MYBUDAPESTER und SHOEPASSION - Exklusive Angebote und Sonderaktionen
Contact info
Wolfener Straße 32-34, 12681, Berlin, Germany
- +49 (0)30 609 83 70 12
- kontakt@mybudapester.com
- www.mybudapester.com
4.0
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When I ordered my shoes they gave me a…
When I ordered my shoes they gave me a confirmation when I ordered it didn’t come through my emails after I ordered it second they said they’ll ship out my shoes and give me a tracking number it’s been 3/4days now? They ain’t replying to my emails at all. My order number is 100204842
18 June 2020
Unprompted review
Reply from MyBudapester.com
Dear Hussain,
thank you for your feedback.
Please excuse the inconvenience.
We kindly ask you to check your inbox, as our customer service already got in touch with you.
If you have any further questions, please don't hesitate to contact our customer service at any time.
Yours sincerely,
MyBudapester
Thank you for excellent shopping experience
Thank you for your quick reply to my question, easy shopping and fast delivery!
Will continue to browse and shop with you.
16 June 2020
Unprompted review
Reply from MyBudapester.com
Dear Dubravka,
we are happy to welcome you among our clients!
It's great to hear that you are satisfied with your overall shopping experience.
Visit us soon again!
Yours sincerely,
MyBudapester
Brilliant
Brilliant, wonderful packing, fantastic service and genuine item - will use again
29 May 2020
Unprompted review
Reply from MyBudapester.com
Dear Mark,
we thank you for your positive feedback and are proud to be able to count you among our customers.
Enjoy your new shoes!
Yours sincerely,
MyBudapester
Total Lux experience
Exactly as described- surpassed my expectations
Exquisitely packaged -
Total Lux experience -
World class customer service
28 May 2020
Unprompted review
Reply from MyBudapester.com
Dear Jennifer,
thank you very much for your kind review.
We will be happy to welcoming you soon again!
Yours sincerely,
MyBudapester
Bad Customer Service
I placed the order (order #20007564) for a pair of Jimmy Choo sneakers on May 18, 2020. It states that I will receive the item in 5 days through the DHL service. Today is May 25. However, I have not received any notification about my item at all. I also contacted Budapester regarding when my order will be shipped last Friday, May 22. It says that they will respond in 24 hours, but I have not received any responses from your team. I am very disappointed with it.
25 May 2020
Unprompted review
Reply from MyBudapester.com
Hello Jian,
we kindly inform you that our customer service already got in touch with you.
Please check your inbox.
We apologize for the inconvenience.
Best regards,
MyBudapester
The shoes of my dreams cheap 😍
Waited a year to find the shoes of my dreams cheap enough. Found them on Budapester. Revived them today...I am love and found a lifelong friend! Thank you soooo much! 👠😍💋
19 May 2020
Unprompted review
Reply from MyBudapester.com
Dear Zoë,
it is great to hear that you found your dream shoes on mybudapester.com.
We are sure they suit you perfectly.
Enjoy them to the fullest!
Yours sincerely,
MyBudapester
I got my parcel fast and everything was…
I got my parcel fast and everything was ok, however my shoes there too big and I returned them. I can see that they got my return on Tuesday, today is Friday, I never got an email, that they got my return package, or any note about my refund.. Website mybudaperster.com stopped working today, they are slow in responding with emails..it is frustrating.
8 May 2020
Unprompted review
Reply from MyBudapester.com
Hello Jūratė,
thank you for your feedback.
We confirm, that we have received your return.
Once it has been processed, we will initiate a refund.
Please note, that due to the current situation the time frame for processing returns may be extended.
As soon as your order has been closed, we will notify you by mail.
In the meantime we thank you for your patience.
If you have further questions, please don't hesitate to contact our customer service at any time.
Kind regards,
MyBudapester
It was a bad experience -order no 200007279
I ordered artioli slippers , I was shocked that I Recieved a different brand and in a unpleasant condition which looked like it was used ( already sent the pics for that) , I called mybudapester for clarification, they said it is a collaboration with artioli but not artioli, I said why you are advertising it as artioli,
I am really disappointed that my budapaster is using this deceptive way of advertising or marketing, on the other hand the condition of the slipper is not good. I hope my buddapaster will reach into a conclusion. Anyone can search of artioli and still l they advertise the slipper artioli which is not.
7 May 2020
Unprompted review
Reply from MyBudapester.com
Hello Jabi,
we regret that you are not satisfied with your order.
Our customer service has already contacted you and informed you about the further steps regarding a return.
If you have further questions, please don't hesitate to contact our customer service at any time.
Kind regards,
MyBudapester
Super
Super, great first time experience, from buyin to delivery of my jimmy choo ballerinas. 👍👌😃
5 May 2020
Unprompted review
Reply from MyBudapester.com
Dear Natasa,
thanks for taking the time and leaving positive feedback.
We will be happy to welcoming you soon again.
Enjoy your new Jimmy Choo's to the fullest!
Yours sincerely,
MyBudapester
Good service
5 May 2020
Unprompted review
Reply from MyBudapester.com
Dear Omar,
thank you very much for your positive feedback.
It's nice to hear that you were satisfied with our service!
Visit us soon again on mybudapester.com!
Yours sincerely,
MyBudapester
I ordered my sneakers on monday and…
I ordered my sneakers on monday and received them on thursday. Thank you for the quick service! I would highly recommend mybudapester.com :)
1 May 2020
Unprompted review
Reply from MyBudapester.com
Dear Zerina,
thank you very much for your positive feedback.
Enjoy your new sneakers to the fullest and visit us soon again!
Yours sincerely,
MyBudapester
Excellent service and without doubt the…
Excellent service and without doubt the products are top shelf. Shipping took longer, but somehow it was expected at these uncertain times. The wait was well worth it, many thanks guys.
30 April 2020
Unprompted review
Reply from MyBudapester.com
Dear Florin,
thank you very much, we appreciate your positive feedback!
Visit us soon again!
Yours sincerely,
MyBudapester
Unsure if genuine website
Was easy enough to order and the money was taken from my account via PayPal straight away but the order came up as cancelled and every time I am trying to email it is saying unable to. Was beginning to wonder if I had been scammed till I seen other reviews :/
28 April 2020
Unprompted review
Reply from MyBudapester.com
Hello Claire,
we kindly inform you that our customer service already got in touch with you and sent you the tracking link for your order.
You have placed your order today (28/04/2020) and it will be picked up in our warehouse shortly.
Everything is perfectly fine, therefore we regret your negative review.
If you have further questions, please don't hesitate to contact our customer service at any time.
Yours sincerely,
MyBudapester
Reply from MyBudapester.com
Dear Viviane,
it's great to hear that you are happy with the article you have ordered!
Thank you very much for taking the time and giving us positive feedback!
Visit us soon again on mybudapester.com!
Yours sincerely,
MyBudapester
Reply from MyBudapester.com
Dear Jo,
thank you very much for your kind review!
Enjoy your new shoes to the fullest!
Yours sincerely,
MyBudapester
Excellent shop
Great contact with the seller , quick shipment from Berlin to Wroclaw despite of COVID19. I can recommend that shop. All the best for MyBudapester team :)
22 April 2020
Unprompted review
Reply from MyBudapester.com
Dear Lidia,
thank you very much for your kind feedback.
We are happy to hear that you are satisfied with our service and your order.
Visit us soon again!
Yours sincerely,
MyBudapester
It has now been 1 month and a couple…
It has now been 1 month and a couple weeks that i have been waiting for my order they told me there should be a delay but i never seen that in my entire life they dont respond to emails they dont process your order as quickly as they can I made a pretty huge purchase and still havent seen anything !! Im outraged due to the fact that i have been online shopping and had no problem and they tell me due to covid19 there will be a delay.. 1 month and a half is not acceptable !!! My order number is 200006833 ... I will never suggest this website or company to anyone AVOID THIS WEBSITE !!!
19 April 2020
Unprompted review
Reply from MyBudapester.com
Hello Isabelle,
we sincerely apologize for the circumstances.
Please be assured, that we completely understand your frustration.
The processing so far has been very unfortunate and we sincerely apologize for it.
As we have explained you in several e-mails, we were not able to ship your order in time, because we were still waiting for an article coming from your external warehouse.
Due to the current situation, this procedure has been delayed.
We have now cancelled your order and refunded the full amount of purchase.
Once again, we apologize for the inconvenience this may have caused.
Kind regards,
MyBudapester
Simply wonderful in every way
17 April 2020
Unprompted review
Reply from MyBudapester.com
Dear Hany,
thank you very much for your feedback!
We are happy that you are satisfied with your order and look forward to welcoming you soon again.
Kind regards,
MyBudapester
Perfectly on time.good service
9 April 2020
Unprompted review
Reply from MyBudapester.com
Dear Jan,
thank you very much for your review!
It's great to hear that you enjoyed shopping with us.
Visit us soon again!
Yours sincerely,
MyBudapester
Excellent processing and shipping…
Excellent processing and shipping service.
Provide customs worry free service as claimed. Definitely buying more from Mybudapester!!
9 April 2020
Unprompted review
Reply from MyBudapester.com
Dear Worawat,
thank you for your kind feedback!
We will be happy to welcoming you soon again in our shop!
Enjoy your news shoes!
Kind regards,
MyBudapester
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.