My Big Green Fleet Ltd Reviews 57

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Morgan was really attentive, I'd seen a car on AutoTrader and he was very quick at getting back to me and getting a test drive arranged. He was really patient and helpful when it came to going through... See more

Rated 5 out of 5 stars

After much searching we found that BGF's prices were probably the best around. We discovered that by paying an admin fee it reduced the monthly leasing fees quite a bit. When there were dela... See more

Company replied

Rated 5 out of 5 stars

I leased a van from this company last year and credit where credit is due, Tanya’s customer service is right up there with the best I have ever dealt with, being a self employed plumbing and heating e... See more

Rated 5 out of 5 stars

This is the second time we have used My Green Fleet, the first time was good which is why we came back, but OMG, Tanya is absolutely amazing, nothing was too much trouble, communication was too notch... See more

Company details

  1. Car Dealer

Information provided by various external sources

We are one of the fastest growing Car & Commercial vehicle leasing company based in South Wales. as an independent retailer of Cars & Commercial Vehicles we use the stock list of franchised dealers in the UK, dealing with both Companies & private individuals alike primarily to lease, but also for purchase. We are able to offer a wide selection of vehicles that are in stock and we are able to pass our exceptionally good rates on to our customers. Our aim is to source the best vehicles at the best prices and with your help we are rapidly expanding as being the No 1 choice for cars & commercial vehicles throughout UK. Much of this is down to exceptional referrals from existing and new customers. We are committed to providing you with the highest level of customer satisfaction possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

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Rated 5 out of 5 stars

Great!

Morgan was really attentive, I'd seen a car on AutoTrader and he was very quick at getting back to me and getting a test drive arranged. He was really patient and helpful when it came to going through the finance options, and I really felt looked after, the big boss was very friendly as well. I had a few snags after purchasing the car but they were ironed out after some very easy contact directly with Morgan to make me a very happy customer. Would happily purchase through these guys again. Thanks!

11 April 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting company.

Absolutely disgusting company.
Having ordered a van put my deposit down on £22500 price 8months later they said van was here but Ford had put the prices up £10.000 so now they wanted £32.500. Absolute profiteering as Ford had done no such thing but they knew they could sell it for more due to semi conductor shortages as Ford weren’t producing enough vans due to it. please don’t give them your money they don’t deserve to be in business. Tanya all nice on the phone but just scammers.

15 September 2022
Unprompted review
My Big Green Fleet Ltd logo

Reply from My Big Green Fleet Ltd

HI Damon, thank you or your review. I am a little confused by your comments. You placed a deposit on a van July 2021 and this was a factory order. After the pandemic Ford had put their prices up and as a broker that is something we have no control over, as per your order form. The price increase from Ford was not £10,000. According to our CRM System you had a conversation with Tanya and you were not happy to pay the small increase that Ford had set, so in November 2022 we returned your deposit to you.
Tanya left our business over three months ago and I have spoken to all our sales team this morning who have no recollection of a conversation with you recently and nothing has been added to our CRM, however all our calls are recorded so I will investigate this further on Monday.
We are a family run business that have been trading for over ten years, and I take your comments very seriously indeed. I will call you on Tuesday when I have concluded my investigation.

Rated 5 out of 5 stars

Fantastic Customer Service

A big thank you to all the team at My Big Green Fleet and in particular Tanya for all the help with our fleet. Our Engineers had different requirements from their vehicles and they found us the perfect solutions at very competitive costs, with outstanding customer service right throughout the process. Thank you, from PES Fire & Security.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

5 star service - highly recommend

Andy, Tanya and the team at My Big Green Fleet were outstanding, amazing customer service, prompt, efficient and followed everything through until I received my new car - can’t recommend enough - Nice one guys

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Tanya was brilliant throughout

Tanya was brilliant throughout.
I have experience in looking at cars for business use and this experience was up there with the most simple.
I gave her a few cars to look at for me and she came back with the one I most wanted at the budget I stated we had.
Wouldn’t hesitate to refer Tanya and The company.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

First class service - effortless input from me- to secure the deal wanted on a car with low mileage on a 23 plate. The Office - Gerald & Tanya always at the end of the phone to assist & deal with any customer queries.
Well done to all theTeam .

2 March 2023
Unprompted review
Rated 5 out of 5 stars

I leased a van from this company last…

I leased a van from this company last year and credit where credit is due, Tanya’s customer service is right up there with the best I have ever dealt with, being a self employed plumbing and heating engineer I’m always stressed 🤦🏻‍♂️. Tanya has dealt with every query with ease and taken a lot of pressure away from me especially when another vehicle hit me head on sourcing the body kit front end for me. Nothing is too much for Tanya and can’t thank her enough. I’ll certainly be back when my lease is up just for the customer service I received which is hard to get at this level. Keep up the good work to Tanya and the team. Faultless 🙌🏻😊

16 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Tanya and the…

Excellent service from Tanya and the team.
She found us the best van at a great price and communicated well all the way through the process.
It all went very smoothly, I would highly recommend,

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

I can't recommend this company highly enough. Tanya, who I dealt with throughout, was so unbelievably helpful and kind. I have never bought a car before and knew nothing about EVs but she was there every step of the way. Am super pleased with my new car and so grateful for the way it has all gone. Excellent service. Thank you!

16 November 2022
Unprompted review
Rated 5 out of 5 stars

A delight to deal with

Awesome service from both Andy and Tanya - Tanya took time to really understand our requirements and went about a thorough search on our behalf. An absolute delight to deal with.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service.....

Fantastic service from the lovely Tanya,😍 explaining everything I needed to know about the van and how to contact her if I had any problems, which I didn't. Lovely van clean inside and out. Beautiful to drive. Would definitely recommend. 👌👌

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Tanya was great for me throughout the…

Tanya was great for me throughout the whole process of ordering and receiving the van. Truly had my dream van. And has helped me put my own plate etc on without any hassle. Could’nt recommend enough. Thanks again Tanya.

Martin.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

This is the second time we have used My…

This is the second time we have used My Green Fleet, the first time was good which is why we came back, but OMG, Tanya is absolutely amazing, nothing was too much trouble, communication was too notch and so friendly and helpful! Ended up getting 2 vehicles this time. I would highly recommend these guys and especially Tanya. Thank you so much !!!!

31 March 2022
Unprompted review

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