Music Box Attic Reviews 

3,628
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful craftsmanship, exquisite details, and the wonderfully clear, crisp sound of the custom music boxes. Buyers frequently mention that the website is very simple to navigate, offering a massive selection of songs and helpful ordering options. People also appreciate the remarkably fast shipping and the sturdy, thoughtful packaging that prevents any transit damage. Conversely, a small portion of people felt disappointed when items arrived with unexpected mechanical defects, broken musical movements, or significant delivery delays. However, reviewers note that customer support representatives work hard to resolve these issues quickly by sending replacements without hesitation.

What people talk about most

Product

Customers had great satisfaction with the product, frequently highlighting the beautiful designs, clear... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive in pristine condition with... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to navigate,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This place has the most beautiful music boxes with a ton of song and customization options. They are very fast with shipping also. We exchanged our original box for one more suited for the recepient a... See more

Rated 5 out of 5 stars

Always the most helpful and courteous online shopping experience. Great prices and discount codes, which they share with their customers. Music Box Attic is my go-to for gift giving . I'll never go... See more

Rated 5 out of 5 stars

Excellent service. Beautiful music box. Exceeded our expectations. Thank you for this beautiful piece of art you created for our daughter. You kept every promise you made. I definitely will recommend... See more

Rated 5 out of 5 stars

I purchased the hummingbird music box for a very dear friend who lost her son. She was very happy to receive this gift and loves it very much. Ordering was easy, and there was a wonderful selection o... See more



Company details

  1. Music Box Store

Information provided by various external sources

Music Box Attic has been a leading online retailer for musical gifts since 1999, we have been focused on delivering superior customer experience and top quality musical gifts. We are a BBB-(A+-)Accredited business. We are experts in creating high end, beautiful and one of a kind musical gifts. From mechanical movements of all sizes to custom any tune digital modules, music boxes with LCD Screens to show personalized videos, custom engraving and gift wrap we can offer any personalization you can think of. Your orders are 100% guaranteed in Full, no questions asked, return or exchange and help is always a click away.

All orders ship Free

Written by the company

We are now shipping all orders via USPS Priority Services for Free
Visit www.musicboxattic.com and get the most unique custom made gifts and don't pay a penny for shipping, ever, always free. Expedited services and international shipping do not apply.

100% GUARANTEE

Unmatched Industry Guarantee From Music Box Attic

Music Box Attic is the only online musical gifts store that provides a 100%, no questions asked, no hassle, 100% ONE YEAR (365 day) guarantee. You can return or exchange your product at any time for a full refund. Some restrictions on custom made products may apply, but we will still work with you and do absolutely everything to make sure you are happy, check out all of these amazing 5 star reviews.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(3,628)

427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful and musical work of craftsmanship

The 7-year old daughter of my neice loved it! The music was beautiful... the box .....even the inlay was beautiful. So thanks Boris and Dan. I had a problem with the box intitally but called them up and Dan sent out another one (including the engraving!). Had it with 3 days. Good job guys!

13 July 2026
Rated 5 out of 5 stars

30ty anniversary music box

I am so excited to see the music box I have created for my husband for our 30th anniversary! My experience with Boris has been so great he has taken the time to help me create my vision and answered all my questions so my experience has been seamless! Once the music box arrives I will update and I just know it will surpass my expectations!

21 July 2026
Rated 5 out of 5 stars

Truly great experience

Truly great experience, ordered something custom last minute and it was completed and shipped in record time. Product came packaged up nicely and was of a high quality. Highly recommended!

5 July 2026
Rated 5 out of 5 stars

Wonderful, caring service at the Music Box Attic

My experience with the folks at the Canoga Park Music Box Attic was terrific! I only wish that all companies provided the kind of service that I received there from Jordan, who lovingly and successfully repaired a music box toy that my daughter had when she was an infant. I am beyond thrilled with the service I received, and I am most grateful.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

After I had placed an order I decided…

After I had placed an order I decided to change the item I called and spoke with Denny and he was more than accommodating was helping with change but I had ordered he was pleasant and all the communications that I have ever had with music box attic have been positive I would definitely use them again in the future

14 July 2026
Rated 5 out of 5 stars

Ordering issue…

I made an order using 20% discount code and somehow checked it with a different 10% code. I contacted them, and they refunded me the difference immediately, no questions asked. I appreciate this kind of rare customer service. Many, if not most, companies would be giving me the runaround if they even respond to my issue. Great customer service! Highly recommend!

4 July 2026
Rated 5 out of 5 stars

Cali's Memorial Music Box

I ordered a beautiful music box to hold my precious cat's remains. The box arrived quickly but the shipper damaged it. I contacted Music Box Attic and provided pictures of the damage. Their customer service responded immediately to make it right. Unfortunately the original box was out of stock but they provided 3 alternative replacements I could choose. I chose a beautiful replacement, received it quickly, and a return label was included for the damaged box. I will definitely purchase from Music Box Attic again. The quality of the box is exceptional and their customer service goes above and beyond to ensure customer satisfaction!!

16 June 2026
Rated 5 out of 5 stars

This little piece will be a birthday gift

This little piece will be a birthday gift for my mother. She loves music boxes. I saw this music egg and it just wowed me. Received it today 06-25-26 and of course wanted to check it out first. It is such a beautiful piece. The details of it is amazing. The melody plays great. I love this piece! I do believe my mother will as well when I give it to her.

22 June 2026

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