Music Box Attic Reviews 

3,628
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful craftsmanship, exquisite details, and the wonderfully clear, crisp sound of the custom music boxes. Buyers frequently mention that the website is very simple to navigate, offering a massive selection of songs and helpful ordering options. People also appreciate the remarkably fast shipping and the sturdy, thoughtful packaging that prevents any transit damage. Conversely, a small portion of people felt disappointed when items arrived with unexpected mechanical defects, broken musical movements, or significant delivery delays. However, reviewers note that customer support representatives work hard to resolve these issues quickly by sending replacements without hesitation.

What people talk about most

Product

Customers had great satisfaction with the product, frequently highlighting the beautiful designs, clear... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive in pristine condition with... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to navigate,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This place has the most beautiful music boxes with a ton of song and customization options. They are very fast with shipping also. We exchanged our original box for one more suited for the recepient a... See more

Rated 5 out of 5 stars

Always the most helpful and courteous online shopping experience. Great prices and discount codes, which they share with their customers. Music Box Attic is my go-to for gift giving . I'll never go... See more

Rated 5 out of 5 stars

Excellent service. Beautiful music box. Exceeded our expectations. Thank you for this beautiful piece of art you created for our daughter. You kept every promise you made. I definitely will recommend... See more

Rated 5 out of 5 stars

I purchased the hummingbird music box for a very dear friend who lost her son. She was very happy to receive this gift and loves it very much. Ordering was easy, and there was a wonderful selection o... See more



Company details

  1. Music Box Store

Information provided by various external sources

Music Box Attic has been a leading online retailer for musical gifts since 1999, we have been focused on delivering superior customer experience and top quality musical gifts. We are a BBB-(A+-)Accredited business. We are experts in creating high end, beautiful and one of a kind musical gifts. From mechanical movements of all sizes to custom any tune digital modules, music boxes with LCD Screens to show personalized videos, custom engraving and gift wrap we can offer any personalization you can think of. Your orders are 100% guaranteed in Full, no questions asked, return or exchange and help is always a click away.

All orders ship Free

Written by the company

We are now shipping all orders via USPS Priority Services for Free
Visit www.musicboxattic.com and get the most unique custom made gifts and don't pay a penny for shipping, ever, always free. Expedited services and international shipping do not apply.

100% GUARANTEE

Unmatched Industry Guarantee From Music Box Attic

Music Box Attic is the only online musical gifts store that provides a 100%, no questions asked, no hassle, 100% ONE YEAR (365 day) guarantee. You can return or exchange your product at any time for a full refund. Some restrictions on custom made products may apply, but we will still work with you and do absolutely everything to make sure you are happy, check out all of these amazing 5 star reviews.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.7

All reviews

(3,628)

427 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful music box and wonderful customer service

We wanted to order a music box with a tune we heard in their play list. We selected a music box but were unable to find the correct tune. I emailed the company and they were so helpful. They gave me step by step instruction on how to request the tune we wanted. The music box arrived yesterday. Thoughtfully packaged to prevent damage. We unpacked the music box…it is gorgeous and plays the tune we had hoped to get. I don't often do reviews but had to give this company a well deserved awesome review.

11 September 2026
Rated 5 out of 5 stars

Excellent service.

Excellent service. Beautiful music box. Exceeded our expectations. Thank you for this beautiful piece of art you created for our daughter. You kept every promise you made. I definitely will recommend Music Attic Box. An honest,reliable man of his word. Thank you.

13 September 2026
Rated 5 out of 5 stars

Easy to install the music of your choice

I wanted to give my wife a music box that plays Ochi Chyornye because she loves an old movie (The Shop Around the Corner) in which a music box that played that song is featured, I thought I could never find such a box, until I discovered Music Box Attic. They made it super easy to install that song into the box! It plays beautifully when the box is opened. It got raves when she showed it off to her friends. The box itself is very nice looking too. We were delighted with it.

5 September 2026
Rated 5 out of 5 stars

I haven't received this new music box…

I haven't received this new music box yet I have bought 2 other music boxes in the past. They are beautiful and made with pure quality.
The only thing I find is that to have a little engraved plate is costly. I still give it 5 stars. ⭐️⭐️⭐️⭐️⭐️

11 September 2026
Rated 5 out of 5 stars

What an amazing company to do business…

What an amazing company to do business with! 10/10 will definitely use again and recommend! They went above and beyond to make sure I received my carousel music box for my daughter in- law’s baby shower- my first grandchild! I literally received the music box in a day! Their customer service was unmatched!! Thank you so much for your help and your recommendation so I received the perfect music box for the occasion!

21 August 2026
Rated 1 out of 5 stars

No quality control

No quality control

21 August 2026
Music Box Attic logo

Reply from Music Box Attic

We are very sorry that the wrong plaque, which was the original one you had requested, was included in the order. If you still want the box sent with the correct plate, we can do that. As you know, the second box we sent cost more, but we covered the additional cost. Once again, please accept our apology for including the original plaque. Please let us know if we can resend the music box with the correct plaque. It won't take long.

We will process the refund when we get the package, which should be by Wednesday. Once again, thank you, and sorry.

Rated 2 out of 5 stars

I ordered music box but the music didn't play, broken box

I ordered a music box jewelry box as a 40th birthday gift for my wife. We had a party and when she opened it in front of friends and family the music wouldn't play. So very disappointed. The box is beautiful and of high quality but without the music it is just a very expensive jewelry box that I did not order. I will request a refund.

19 August 2026
Music Box Attic logo

Reply from Music Box Attic

Thank you, Jeff. We have been in contact with the customer and are resolving the issue. We apologize for any inconvenience.

Rated 5 out of 5 stars

The salesman was wonderful

The salesman was wonderful. Very helpful and the music box is gorgeous and arrived very fast. Thank you.

20 August 2026
Music Box Attic logo

Reply from Music Box Attic

Thank you very much for the kind feedback :)

Rated 4 out of 5 stars

easy enough to order but difficult to…

easy enough to order but difficult to find out that alot of products wont let you change the music . its simply not clear enough. the products should say when uou look at thrm if music can be changed or not. but other then that all else ok. love what they have for products.

16 August 2026
Rated 5 out of 5 stars

Beautiful musical jewellery boxes delivered quickly

I am happy to share that my daughter and toddler granddaughter loved the Princess themed ballerina musical jewellery box I recently ordered for them! I was looking for one to remind my daughter of a similar box she had as child. Though NOT a toy, and definitely requiring adult supervision, it is an enchanting experience for her little girl. "Open, close, open, close" and I was told the music quality is excellent. I ordered a similar box for a new grand-niece and I expect it will be as appreciated, by her mother to start.

There's always a bit of a worry ordering from a new company but I was delighted with the whole process here. My order was processed quickly, delivered promptly and there was excellent communication along the way. I will be ordering more in the future. I'm already eyeing a musical picture frame for Christmas.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Ordered music box trinket box for our…

Ordered music box trinket box for our new great grandchild . Engraved with her name and date of birth. It arrived early and I am told by my grandson that is so pretty and they loved the song (it’s a small world). Easy to order. Good communication. Great company.

22 August 2026
Rated 5 out of 5 stars

The music box I received exceeded my expectations!

The music box I ordered online was listed in stock. I placed the order, but later that day, I received a note that it was the last one in stock and that it had a noticeable blemish on it. They offered me several different selections which were more expensive, but at no additional cost to me!! They also included email addresses and a phone number to help facilitate the exchange. I wound up with an even more beautiful music box of the highest quality construction and finish than what I originally selected, and it was handled flawlessly and professionally. I can highly recommend their business practices and their products. Both exceeded my expectations!

11 August 2026

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