Murketts Of Royston Reviews 5

Relates To Royston Branch

Booked my car in for a potentially serious issue with clutch/gearbox on my newly purchased used insignia.

Car was dropped off appointment day as per their instructions. It has been with them 4 weeks and they only manage a cursory glance at it. Keep being told there are cars in front of mine and they have taken a couple of “emergencies”.

Then told only 2 staff working in workshop and various other issues they have told me that seem to be each different I chase for an update.

Will be taking car to another Vauxhall dealer who can accommodate the work rather than taking on more than they can handle.

Excellent work on my 9 year old BMW. Staff friendly and helpful. I was particularly impressed when they pointed out things that were not worth doing, rather than trying to look for things to push up the price. Unreservedly recommend.

Murketts cambridge , just changed my car for a vauxhall mokka , desperately needed oil filter replacement after been given incorrect fitment part . Could only get one from murketts histon road . £44 for a filter element . Ridiculous but had no choice cos i needed it urgent . Took previous car , Vauxhall zafira for a few recall problems . Both times they told me i had issues found on a health check that i knew didn't exist . Been working on my own cars all my life and look after them . Do they think we are all stupid . Will not trust or go there again .

Purchased a 2019 Vauxhall grandland x from Murketts of Cambridge . I agreed with the salesman (Dave) that if I put two new tyres on my part exchange then they’d put new tyres on the new car if they were under 3mm. I’ve gone to collect the car and none of the tyres have been changed, both fronts need changing as they were below 3mm. I said I wasn’t happy and I got £150 knocked of the screen price so I could get the tyres done myself (I shouldn’t be having to do it as the garage should of checked them) so I believed the car hadn’t been given a health check.

Onto the next issue, the service book had been stamped but I didn’t believe it’d been serviced properly as I had to top the coolant up with 500ml of coolant and 100ml of break fluid as well so I really doubt it’s been serviced properly if at all.

Another issue, the car had not been valeted or cleaned because it was mucky and still had cigarette packets and sunglasses in the centre console which means the car had not been sanitised at all which I know should be done by government regulation due to Covid 19.

Up on arriving home I checked the boot and dropped the rear seats to find sawdust and bits of plywood stuck between the seats and also the engine bay was a state. I booked the car into my local Vauxhall garage to have the car checked over for myself as I don’t believe that Murketts of Cambridge even lifted the bonnet up! Surprise surprise the car had to have £400 spent on it (full service and coolant flush) luckily murketts refunded me this but still should of been done before I picked the car up.
If it wasn’t for the fact I needed the car and travelled a 180 mile round trip, I would of refused it. 3 weeks into owning the car it broke down because the DPF was blocked and the ad blue system had packed up. Both the garage and the car are crap and I’ve ordered a new car now as I don’t trust the car one bit.

[Relates to their Huntingdon Branch]
Feel rather let down, after years as a loyal customer.
Booked MOT & Service online, and received reminders, etc, via email, but no phonecall from the service team.

Rang them to check it was OK to drop the vehicle off the evening before, and they deny all knowledge of the booking, and can do nothing for two weeks.

They did not seem bothered about letting a customer down, and all I got was the equivalent of a verbal 'shrug of the shoulders'.

Feel very let down, and will not be using them again.