mumilk.com.au Reviews 

140
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 23 reviews, reviewers had a great experience with this company. Customers frequently praise the innovative wearable breast pumps for offering incredible mobility and comfort during hectic daily parenting routines while boosting milk supply. Many people also love the convenient bottle washers and warmers, noting how much simpler they make everyday household chores and stressful feeding times. Some reviewers were not happy with product durability, mentioning specific frustrating issues like leaking warmers, cracking parts, and unexpected charging failures after short use. A few other people also felt that customer support responses and overall product performance fell short of expectations during difficult troubleshooting situations.

What people talk about most

Product

Users describe positive interactions with product, highlighting the exceptional quality and helpfulness of... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting how convenient and reliable the... See more

Quality

People report ambiguous experiences with quality, showcasing a wide split in customer feedback. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time mum and I have the Ella breast pumps. I had quite a few issues with latching and hand expressing milk to provide my baby post leaving the hospital and these were an absolute life saver to h... See more

Rated 5 out of 5 stars

I purchased the single Ella breast pump 2.5 years ago at the time my first baby was born. It was the best purchase I ever made! I was so blessed that this pump helped me to exclusively breastfeed/exp... See more

Rated 5 out of 5 stars

I met these lovely ladies at a Brisbane baby expo! Before arriving there I had no idea which pump I wanted to use with my third pregnancy however I knew I needed to get the right one after two negativ... See more

Rated 5 out of 5 stars

I bought my Ella hands free pump following advice from a friend almost a year ago. I recently found a small crack in one of my milk catchers but because it wasn’t all the way through the plastic I kep... See more



Contact info

4.1

Great

TrustScore 4 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(140)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m a first time mum and I’ve been…

I’m a first time mum and I’ve been using the mummilk Ella breast pumps for over 10 months now, they have been an absolute godsend from day one! The pumps do an amazing job and the fact that I’m able to pump milk for my little bub on the go was a game changer. Which mum do you know with new born that has time to sit there for 20 min and pump?!?! I know I don’t. Just clip them in your bra and off you go.
I would also like to mention the fantastic customer service you get when buying from an Australian owed and based company! Honestly, they were always eager to help with anything I required almost instantly.
I’ve recommended these to my friends and they are also in love with breast pumps!

9 May 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is good

The customer service is good. Very prompt to reply to emails and happy to help out where they can. I think the pump itself is good for a portable pump but I don't have anything to compare to. I would recommend buying two to reduce pumping time or buying a second set of accessories so your entire life isn't consumed by sterilising your pump. Unfortunately the flange size is way off, so definitely measure up and order an insert at the time of your order to avoid paying extra delivery costs later on.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

So convenient and easy to use!

These pumps are a life saver! Super convenient, user friendly and so quick to clean!
I wouldn't have been able to commit so easily to breastfeeding without these!

6 May 2024
Unprompted review
Rated 5 out of 5 stars

Ella pro saved my breastfeeding journey

I ordered the Ella pro when my baby was a week or 2 old as I was having to pump to feed due to latching issues, it was taking me about 2 hours every feed to feed and then pump with an electric pump. I paid express postage thinking as long as I had it in a couple days it was ok I could do an extra couple days. Thankfully the pump came the next day! If it hadn’t arrived when it did I don’t think I would still be breastfeeding today as it was a struggle. I have since ordered a second one, and now thankfully do not need to pump every feed like I used to. The Ella pump assisted to me ensure my supply kept up with my babies demand. Would absolutely recommend this pump to every one! It’s hands free and so easy to use, just slip into the bra and continue with what ever it is you need to do

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Game-changing flexibility for a Mum!

Purchased the Ella portable pump after trying the Medela and Spectra corded models. From the Ella, I get so much more milk and the pumping process is not painful at all. It clips on so easily inside a bra and if you wear a loose shirt or jacket, no one can even see that you’re pumping. The charge lasts for multiple pumps and because it’s USB-C, you can even charge it in the car from your phone charger. Could not recommend this pump more highly!!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic, Reliable Hands Free Pumps!

I cannot recommend MuMilk breast pumps enough! I have been using the Pro since June 2023 as I have been unable to breastfeed. MY baby doesn’t have formula so I have solely relied on these pumps. The quality is fantastic and they are so easy to use. It has now been nearly 10 months of using these pumps and I cannot recommend them enough. The different suction settings/speeds are so handy. I also have experienced mastitis and these pumps were amazing and helped so much. They are easy to take anywhere and pump with how discreet they are. Customer service with MuMilk has always been so great as well. Highly recommend.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Best portable pumps

My daughter got sick with rsv quite earlier on so she never got back on the breast which meant that I had to exclusively pump to feed her. A friend of mine had told me about mumilk so I decided to give this Australian brand a go and it was the best decision ever. I got the pro and it made pumping round the clock with a brand new baby and toddler a pleasant experience. The suction is great so my milk output has been amazing. When the suction got a bit weak 4 months in, I reached out to the team at mumilk and they were prompt in their response and gave me some tips on how to restore and maintain the pump parts. Both their products and customer service have been outstanding! Would highly recommend!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Plus size girl - it fits!!!

Such an easy hands free experience when pumping. Feels great to be able to do what I need to do when pumping and not feel glued to the sofa. I have big boobs so was worried this wouldn’t work for me but wow I am impressed! Fits comfortably in my bra, doesn’t feel bulky and pulls out my milk so effortlessly. And it’s so gentle on my nipples. All round making a beautiful pumping experience. 10/10 would recommend to fellow breastfeeding mammas. We have the Ella pump!

19 April 2024
Unprompted review
Rated 5 out of 5 stars

You will not regret purchasing the Ella pumps

As a first time mum, I had challenges early on in my breastfeeding journey. I lacked the confidence that I was able to produce enough milk for my daughter and I was embarrassed to breastfeed in public. The Ella pumps gave me the confidence to keep going.

I had done a lot of research while I was pregnant and ended up purchasing my Ella pumps while I was in hospital. They changed my breastfeeding experience for the better. May I add they are more effective than my hospital grade pumps, which I no longer use for that reason.

I have used my pumps on the aeroplane, while driving, at baseball games. They are that quiet and inconspicuous my husband doesn’t even notice when I use them.

Since buying these I have recommended them to several friends who have also purchased, some of which are second time mums who wish they had of had them the first time around because they are that good.

Thank you Mumilk for making these amazing pumps! You literally saved my breastfeeding journey.

If you are on the fence, absolutely buy the Mumilk Ella pumps, you will not regret it. I am about to purchase the 2024 release so I can leave my old ones at work.

18 April 2024
Unprompted review
Rated 5 out of 5 stars

What a game changer

What a game changer! I can't believe how easy the Ella pump had made breastfeeding and expressing to keep my supply up. I can't literally do everything with these on. Sometimes I don't even realise I'm pumping! Super convenient and worth every cent. 🐮🩵 They also have excellent customer service!

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Mumilk Ella - pumping for twins

As a mum to 4mo twins and busy 2yo, the Mumilk Ella has saved our breastfeeding journey. This pump allows me to care for our babies, play with our toddler, and get laundry, dishes and other household activities done, all while pumping on schedule. It literally goes everywhere with me, including the zoo, restaurants, concerts, and international trips to the USA and back. This is the only pump I use and it has allowed me to pump enough milk for both my babies. It is easy to clean and transport. I also use a 21mm flange insert to ensure I have the best fit which works perfectly. The customer service is absolutely impeccable. Highly recommend.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! Found out about the Ella through a mothers online forum and was surprised that my sister had actually purchased and used the product too which prompted me to trust the product and go ahead and order online.
Customer service team have been so helpful, so happy to have access to technology that I don’t think was available 4 years ago. Happy to pump on the run!

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Mumilk “the Ella” pump is amazing !

I was recommended “the Ella” pumps from a friend and I am so happy I bought them! My little one struggled with latching at the start so being able pump and bottle feed absolutely saved us! Now it’s the most convenient tool I have. Being able to pump and get bottles ready for when we are out and about has made the transition to parenting so much easier.
I have just bought 2 pumps for my sister and have recommended to a handful others who also loved it!

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Mumilk Ella

After successfully breastfeeding feeding two boys, we found out we were pregnant with twins.
The whole concept of breastfeeding twins whilst also looking after young boys was daunting.

After time spent researching wearable pumps, I decided on the Mumilk Ella and could not have been happier.

The product itself is discreet and works well. It was quiet enough to wear around others and discreetly sat in my top, not seeking attention. I successfully exclusively pumped for seven months obtaining more than enough milk for the twins with only the Ella pumps.

If I was at home, I tended to keep the pumps fully charged as I found the suction stronger, however I never had a problem leaving the house for the day and pumping.

Their customer service, particularly from Jordan was responsive and unfaultable as I asked questions and dealt overflowing milk.

I highly recommend this product and hope for success for those attempting to pump.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Best pump, life changing!

My Ella pump was life changing for my breastfeeding journey! I have been using it for over 6 months daily and prior to getting this pump I was stuck at a powerpoint unable to pick up my baby while pumping. The Ella fits well in a standard bra, is discreet and relatively quiet compared to my other pump so I am even able to pump while driving/at the grocery shops. It’s also easier to clean/assemble than other pumps I have used from well known brands.
The customer service from Mumilk is excellent too, they are very helpful and responsive. So grateful for this Aussie business!

22 February 2024
Unprompted review
Rated 4 out of 5 stars

The customer service has been great

The customer service has been great. I have been using these for a while now but have had to have a couple of motors replace under warranty. They have responded really quickly and offered a solution. Everytime the interaction with customer care has been amazing, they have paid for postage when sending the product back and posting a new one express post. They have just replaced my current one with an upgraded motor for nothing under warranty.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Love the ella, 20GG 1st time mum

Amazing products and great customer service. I had the mumilk Pro and it was incredible but then I decided to upgrade to the ella and it's the best pump. It's made my life so much easier as I can still do things while pumping. I highly recommend them, super easy to use even for a bigger bust woman (20GG) I also have the dust covers for them which keeps them clean when chucking them in the nappy bag for on the go.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Love love love my Ella pump!

Absolutely love my mumilk Ella pump. It is super compact and quiet and easily fits in my bra. The suction is amazing, I get 160ml every morning no problems at all.

Highly recommend, best quality for really decent price.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

I have an Ella pump

I have an Ella pump. The product feels good quality! The customer service has been really great and I am really glad I purchased one. It took me awhile to figure out my sizing and I’m glad I stuck with it. Works really well and gives me so much freedom! I’ve been able to return to work earlier. Thanks Mumilk for empowering women!

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Ella hands free pump

I purchased the mumilk Ella handsfree pump and it has been amazing.
The Ella is practical and efficient, allowing me to pump on the go while looking after a toddler and baby.
Definitely recommend!

12 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look