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Mulberry Homes Reviews 

432
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and knowledgeable site managers who consistently make the entire home-buying journey feel smooth and entirely stress-free. Buyers often mention that communication remains truly outstanding throughout the process and that personnel consistently go above and beyond to assist with every request. However, some customers also noted frustrating issues with poor finish quality, messy surroundings, and long delays in resolving various property snags. A few reviewers felt that post-purchase customer care was entirely lacking and experienced ongoing difficulties trying to get tradespeople to fix persistent problems.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the helpfulness and dedication of... See more

Service

Reviewers highlight positive aspects of service, frequently praising the sales team and site staff for being... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide range of deeply contrasting experiences... See more

Quality

Customers had negative experiences with quality, frequently highlighting numerous construction defects and a... See more

Location

Customers consistently note ambiguous experiences with location, expressing appreciation for stunning country... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sales team at Whissendine (Helen) were very helpful and supportive throughout the buying process, checking in with us and answering any queries promptly and clearly. Since moving in, there have b... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic. Mulberry Homes couldn’t have done more to support us through the buying process. Jonathan at the Badwell Ash site went over and above to guide us through the whole process. Afte... See more

Company replied

Rated 5 out of 5 stars

We have recently bought our first home with Mulberry Homes and the whole process has been smooth, stress-free, and they genuinely had our best interest at heart. Faye and Karen were just amazing... See more

Company replied

Rated 5 out of 5 stars

Nothing but praise for Mulberry Homes. Rabia has been great from the start and her support has been brilliant in getting us into our new home. Moved in Monday and Rabia, Steve and George... See more

Company replied


Company details

  1. Real Estate Developer
  2. also in
  3. Construction Company

Written by the company

From carefully chosen locations and thoughtfully selected materials to our architecture and interior specifications, every detail is considered with care. We create distinctive developments that are designed to create a true sense of community where people can live, grow and thrive. Every Mulberry Home is thoughtfully designed, expertly built and finished to the highest standards of craftsmanship and quality.

Enjoy a 2-year warranty with Mulberry Homes.

Your Mulberry Home is protected with our 2-year warranty, giving you added peace of mind from day one.

Your Mulberry Home is protected with our 2-year warranty, giving you added peace of mind from day one.
Every Mulberry Home comes with a 2-year customer care warranty, giving you added peace of mind from the day you move in. If you experience any issues during this time, our friendly and dedicated Customer Care team is on hand to help, ensuring any issues are resolved promptly and professionally.

Contact info

5% Deposit Contribution On Select Homes

5% Deposit Contribution On Selected Homes This September

4.3

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(432)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mulberry Homes at Middleton Meadows

Steven Kelly and Matt James have been really helpful, polite and obliging. Well done Middleton Meadows crew.

13 June 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Good afternoon Christine,

Thank you so much for your wonderful 5* review!

We're delighted to hear how impressed you’ve been with Middleton Cheney and especially with Matt and Steve.

I will be sure to share your great feedback with them!

if you need any further help please do let us know

Best wishes
Stacey
Head of Mulberry Experience

Rated 5 out of 5 stars

Moved into our new house at the…

Moved into our new house at the Mulberry home development in Middleton Cheney.
Matt James and Steve Kelly have been extremely helpful and made themselves available whenever we needed them. They have helped make our move go as smoothly as possible.

10 June 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Good afternoon Sally,

Thank you so much for your wonderful review!

We're delighted to hear how impressed you’ve been with Middleton Cheney and especially with Matt and Steve.

I will be sure to share your great feedback with them!

if you need any further help please do let us know

Best wishes
Stacey
Head of Mulberry Experience

Rated 5 out of 5 stars

After move service

We recently moved into our new build house in Middleton Cheney and couldn't be happier! From the moment we walked in, we were impressed by the quality of the finishes and the attention to detail.
Matt James and Steve Kelly have been absolutely fantastic, checking on us most days, making sure that we are settling into our new home and resolving any minor issues that may have cropped up immediately, nothing is to much trouble for them.

10 June 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Good afternoon Paul,

Thank you so much for your wonderful review!

We're delighted to hear how impressed you’ve been with Middleton Cheney and especially with Matt and Steve.

I will be sure to share your great feedback with them!

if you need any further help please do let us know

Best wishes
Stacey
Head of Mulberry Experience

Rated 5 out of 5 stars

We visited the Kelvedon Rise site…

We visited the Kelvedon Rise site yesterday. Francesca, the sales representative at this development was busy with another customer yet despite this made time to greet us. Francesca was extremely helpfully answering lots of questions fired at her. Her answers were very knowledgeable and it was obvious that she has a detailed knowledge of the house styles and the development as a whole. Thank you.

8 June 2025
Unprompted review
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Reply from Mulberry Homes

Good afternoon Nigel,

Thank you for your kind words!

We’re so pleased to hear Francesca made such a great impression — we’ll be sure to pass on your feedback.

We're glad you had a positive experience at Kelvedon Rise and hope to welcome you back soon!

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Francesca was extremely professional

Francesca was extremely professional, knowledgeable, helpful and a real pleasure to deal with.

5 June 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Good afternoon Steve,

Thank you for taking your time out to leave a 5* review!

We are pleased to hear that Francesca was professional and knowledgeable.

If you need any further help please do not hesitate to get in touch

Best Wishes

Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Jo and Kelly were amazing

Jo and Kelly were amazing. Super helpful, knowledgeable and kind. Both were great with our cheeky toddler as well.

They gave great space when we needed it and answered all of our questions, giving us confidence and clarity.

7 June 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Good afternoon Tacourf,

Thank you so much for your lovely review!

We're thrilled to hear that Jo and Kelly made such a positive impression during your visit.

We really appreciate you leaving us a 5* review.

If you need any further help please do not hesitate to get in touch

Best Wishes

Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Three month update since moving in

Three month update since moving in : George has worked tirelessly under difficult circumstances on completing our snagging list with regular communication, concise updates and post rework reviews to ensure we are happy with the work undertaken. He is very committed and passionate about ensuring the customer has had a positive experience.
On the flip side, the customer experience team are slow to respond, dismissive of customer issues and unwilling to achieve a positive outcome of an ongoing issue. 1 star *

5 June 2025
Unprompted review
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Reply from Mulberry Homes

Good afternoon Paul,

Thank you so much for your wonderful review!

I am so pleased to hear that George has been working hard to complete your snagging items.

I will be sure to share your great feedback with him!

It is disappointing to hear you were not happy with the customer experience's teams response. I understand you have escalated your complaint further.

if you need any further help please do let us know

Best wishes
Stacey
Head of Mulberry Experience

Rated 5 out of 5 stars

We reserved our Mulberry property in...

We reserved our Mulberry property in Houlton in January 2025 and exchanged in March 2025, the process and experience with Karen and Faye during this part of the house buying was professional and seamless. It was a tight timeframe but nothing has been too much trouble and the whole process has been smooth sailing from the first viewing.

George and his team have been on it with the snags we have been in 2 months and the majority has been sorted. He is very organised and chases everything up promptly.

We would definitely recommend mulberry homes and thank you for helping us along with purchasing our second house.

13 January 2025
Unprompted review
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Reply from Mulberry Homes

Dear Kelly,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Karen, Faye and George!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Houlton, Rugby

I started my journey to buy my first home with Mulberry homes in September/October 2024. Throughout the entire process both Karen and Faye were excellent at answering all my questions, allowed me to view multiple properties, and offered me great advice to help me find the right fit.

There were some slight delays over the winter months and a few complications along the way which lead me to miss completion before the stamp duty changes in April, which ended up costing me a significant amount of money, while that was disappointing Mulberry were clear with the communication and brought me out to see the property and the builders to talk me through it, which I appreciated. I don’t think that Mulberry could have done much more to avoid the situation, and I appreciate that the build wasn’t rushed, and shortcuts taken, to meet the cutoff date.

Since completion the entire team has been very helpful. There aren’t too many snags on my snagging list, and they’re being dealt with in a timely manner. George has been particularly helpful by collating a list and chasing the various contractors to ensure the snags are addressed as soon as possible.

Overall a great experience, the estate is still under construction and I look forward to seeing how it develops over the next few years!

14 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Samuel,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto George!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Sales staff at Ravensden Park

Our son is considering a move to the Bedford area with his growing family and my wife and I visited Ravensden Park on his behalf to assess whether it might represent a viable option for them.
On arrival at the Sales Office we received a very warm welcome from Jo and Kelly who immediately put us at ease. Both demonstrated a high degree of professionalism whilst remaining extremely personable. Jo went on to take us on a tour of the show homes from which we could see that the properties had been well-planned and finished to a very high standard. As a result, our son has shortlisted this site for his potential move.
Having recently visited several developments in the Bedford area, this one stands out due to is location and the quality of the properties that are available. The staff within the Sales Office on the day that we visited were, in our view, outstanding and a credit to Mulberry Homes.

10 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Tim,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Jo and Kelly!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Ravensden Park

I visited Ravensden Park this weekend to view a 4 bedroom property, the sales ladies Kelly and Jo were so friendly and helpful, nothing was too much trouble and the showrooms are lovely! What a beautiful development, I will certainly be in touch when I decide to put my home on the market!

24 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Christina,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Jo and Kelly!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Ravensden Park Sales Team

My partner and I have had the pleasure of dealing with Jo and Kelly at Ravensden Park. They totally put us at ease and immediately made us feel welcome. Super friendly faces that can’t do enough to help! Will be recommending this development to anyone looking for houses in the Bedford area following such a positive experience with them.

24 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Consumer,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Jo and Kelly!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

I moved into my new home in Kelvedon…

I moved into my new home in Kelvedon Rise this week. From the start everyone was wonderful and in particular Francesca who was nothing but professional, but with that human touch. She understood the stress involved in buying a new home, but took the lead and offered reassurance and support from start to finish. Anita, Sam and Ash have also been so helpful with nothing being too much trouble. When I arrived at the house I was met by a beautiful ribbon on the door and a host of goodies inside. Such a lovely welcoming touch. The house is beautiful and had fulfilled all my dreams. Thankyou everyone xx

23 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Melanie,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Anita, Sam, Francesca and Ash!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

We recently brought our family dream…

We recently brought our family dream home at Mulberry Homes Kelvedon Rise, it was such a smooth process from viewing the property to completing. Stress free, especially as we moved into the property when our baby was only 2 months old, Francesca from Mulberry Homes was so friendly, helpful and clear communication, we couldn’t be happier with our new home 🏠 all thanks to Francesca! xx

15 November 2024
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Jemma,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Francesca!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

High quality homes

Mum moved into her new property in Middleton Cheney at the beginning of April and I have been impressed by the help and care she received from Mulberry Homes, in particular Matt James and Steve Kelly. Seemingly nothing has been too much trouble and they have gone above and beyond to ensure that mum is settled and comfortable.

23 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Tom,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Matt and Steve!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Exceptional Service from Jo and Kelly…

Exceptional Service from Jo and Kelly at Ravensden Park!
We recently had the pleasure of touring the new build homes and the entire development at Ravensden Park, and we cannot speak highly enough of Jo and Kelly. From the moment we arrived, they made us feel welcome and truly took the time to listen to our needs and preferences. Their knowledge of the properties and the development itself was second to none, and they patiently walked us through everything, from the available options to the future plans for the area.

What stood out the most was how personable and approachable they both were. They didn’t rush us and were genuinely interested in making sure we had all the information we needed to make an informed decision. They even took the time to answer all of our questions in detail, and their enthusiasm about the project was contagious.

The Ravensden Park development is impressive — beautifully designed homes in a fantastic location, with plenty of potential. Jo and Kelly really made the experience enjoyable, and we’re excited to see how the development progresses.

A huge thank you to the entire sales team for their outstanding customer service. Keep up the great work.

Highly recommend visiting Ravensden Park if you're in the market for a new home!

22 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Aradhana,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Jo and Kelly!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Jo & Kelly from Ravensden park

Jo & Kelly from Ravensden park have been fantastic I am currently looking for my first home after going through a Divorce and they have made the whole experience less daunting with their lovely, kind professional manner. I am still in the early days of the process but hope to secure my new home soon.

10 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Debbie,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Jo and Kelly!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 4 out of 5 stars

Francesca at the Kelvedon Rise…

Francesca at the Kelvedon Rise development has been fantastic throughout the process from reservation to exchange, always updating me quickly with any queries.

22 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Ewan,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Francesca!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Kelvedon Rise

We are currently in the process of buying a property at Kelvedon Rise.
Everybody at Mulberry has been really helpful and friendly along the way and particularly Francesca at Kelvedon Rise itself. Francesca is always on hand to answer questions, extremely helpful and has kept us up to date with everything throughout the process so far.

22 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Mark,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Francesca!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

Rated 5 out of 5 stars

Great, knowledgeable and very helpful workman. Thanks Gavin

Just had our shower sealant replaced by Gavin and he was absolutely brilliant!
Did such a good job and did something I had never heard of before. He filled the bath half way with water before applying the sealant. I asked why and he said so it weighs the bath down, so the sealant doesn't lift. This is a sign of a good workman.
He even went above and beyond and helped me put a new battery in the fire alarm, as it was beeping.
Such a nice guy.

22 May 2025
Unprompted review
Mulberry Homes logo

Reply from Mulberry Homes

Dear Debbie,

Thank you so much for your wonderful 5-star review!

I will pass your lovely feedback onto Gavin!

We really appreciate you taking the time to share your experience.

If there’s anything more we can do to assist you, please don’t hesitate to reach out.

Best Wishes
Stacey
Head of Customer Experience

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