Mulberry Bush Ltd Reviews 

208
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of toys, noting how well-designed and carefully crafted these items are for young children. Many people also highlight the exceptionally helpful customer service and the absolute ease of placing orders either online or over the telephone. However, some customers also noted occasional delivery delays or expressed a clear desire for more frequent tracking updates while waiting for parcels. A few reviewers experienced minor issues, mentioning rare instances of damaged packaging upon arrival or occasional product quality concerns.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful quality, beautiful... See more

Delivery service

Customers report extremely positive experiences with the delivery service, often highlighting the impressive... See more

Order

Users describe positive interactions with order, highlighting early arrivals, beautiful wrapping, and quick... See more

Quality

Clients share positive opinions on quality, consistently highlighting items that are well made and look just... See more

Service

Reviewers highlight positive aspects of service, consistently noting efficient and reliable experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to tak... See more

Rated 5 out of 5 stars

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrive... See more

Rated 5 out of 5 stars

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... See more


Company details

  1. Toy Store
  2. Baby Store
  3. Game Store
  4. Gift Shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(208)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item not suitable on arrival for for…

Item not suitable on arrival for for grandchild really not as good as advertised colour of item doesn’t help as it’s chosen at random not worth the risk , looking at returning but advised if item doesn’t arrive back to seller return wouldn’t take place… rubbish definitely will not shop again with mulberry bush

12 April 2025
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Dear Customer, sorry to hear you were disappointed. A very small number of items from across our range of pocket money toys are sold in assorted colours. These are only ever lower priced smaller items, and for each of these our website makes clear what the assorted colour options are. In all cases, customers are able to specify a colour preference and for 99% of the time we provide these preferences. Had you have given us a preference we would have provided this for you. Responding to the returning part of your feedback, naturally we need an item to arrive back with us before we can give a refund - in the same way as you would expect to take an item back to a high street shop before they give a refund. Sorry once again you were disappointed. Just as soon as your returned item comes back to us we will be happy to issue your refund. Best wishes, Mulberry Bush

Rated 5 out of 5 stars

Duplicated gift

We had a duplicated Christmas gift for a grand daughter but had mislaid all the paperwork save for a PDF receipt. On contacting Mulberry Bush there was no hesitation in providing for a return and exchange which took place quickly

6 January 2025
Unprompted review
Rated 5 out of 5 stars

What a great service

What a great service. Fantastic toddler rocking horse, personalised for my wonderful great-niece. Ordered and delivered all at short notice before Christmas.
Favourite great-uncle position secure for another year!

23 December 2024
Unprompted review
Rated 4 out of 5 stars

Thank you for delivering the parcel on…

Thank you for delivering the parcel on time.
If possible, please add the name of my country (now called North Macedonia) in your billing list.
Best regards, Elena

20 December 2024
Unprompted review
Mulberry Bush Ltd logo

Reply from Mulberry Bush Ltd

Thanks for your review, and thanks for pointing out the change to your country's name. We have made this change now on our website!

Rated 5 out of 5 stars

The best quality toys for children

We have purchased toys over the years from this family owned company and we are always delighted by the quality of the toys. The company are really helpful and we convey our grateful thanks to your team. Chis & Deborah Grant Benfleet

18 December 2024
Unprompted review
Rated 5 out of 5 stars

All the products were as shown in the…

All the products were as shown in the catalogue and modelled by the correct age group of children Charlie 18 months loved his place Mat and coaster with his name on His mum loved the swimming robe so comfortable when trying to dry a little person
Thank you looking forward to his birthday for another order

14 December 2024
Unprompted review
Rated 5 out of 5 stars

The lady I spoke to was very helpful

The lady I spoke to was very helpful. After an initial misunderstanding, which was completely my fault, she accepted my order and it arrived very promptly. As a little old lady, it is necessary to be able to speak to a human being sometimes when you need help with an order. On line orders are all very well until you need help. Having the telephone number of the Company available was a big bonus for me.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, especially as some were personalised gift. Christmas presents bought and wrapped, without the usual last minute panic. THANK YOU

4 December 2024
Unprompted review
Rated 5 out of 5 stars

So many wonderful age appropriate toys…

So many wonderful age appropriate toys for a range of ages - I have been being from Mulberry Bush for a number of years now. Whilst the price may not always be the cheapest, I really like buying from a small business that thoughtfully curates its products.

1 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look