Mulberry Bush Ltd Reviews 

207
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of toys, noting how well-designed and carefully crafted these items are for young children. Many people also highlight the exceptionally helpful customer service and the absolute ease of placing orders either online or over the telephone. However, some customers also noted occasional delivery delays or expressed a clear desire for more frequent tracking updates while waiting for parcels. A few reviewers experienced minor issues, mentioning rare instances of damaged packaging upon arrival or occasional product quality concerns.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful quality, beautiful... See more

Delivery service

Customers report extremely positive experiences with the delivery service, often highlighting the impressive... See more

Order

Users describe positive interactions with order, highlighting early arrivals, beautiful wrapping, and quick... See more

Quality

Clients share positive opinions on quality, consistently highlighting items that are well made and look just... See more

Service

Reviewers highlight positive aspects of service, consistently noting efficient and reliable experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First purchase from this company .The customer service I have received from Mulberry bush has been first class The prompt response confirming my order, next day delivery , excellent packaging and... See more

Rated 5 out of 5 stars

I ordered some personalised colouring and lead pencils for my son’s first day back at school and couldn’t be happier. The pencils are excellent quality and look really smart – he was so excited to tak... See more

Rated 5 out of 5 stars

Ordering online was easy. I paid for fast track delivery as I needed the doll to ensure it reached me by a specific time. I had notification of the dispatch and delivery process. The Chloe doll arrive... See more

Rated 5 out of 5 stars

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... See more


Company details

  1. Toy Store
  2. Baby Store
  3. Game Store
  4. Gift Shop

Information provided by various external sources

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(207)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Favourite toy of Christmas

This pirate ship is great. I love wooden toys and this is a well-constructed alternative to the usual Christmas tat that breaks in a week.

It has been the favourite toy of Christmas!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

I very efficient

The experience was very efficient. They kept me informed of the progress of my order. Courier was very good. Rang the doorbell and used the knocker unlike other couriers

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful little rag dolls

I am so glad I found this company online, I have received two little rag dolls today for my grandaughters and they are absolutely perfect. Absolutely thrilled with the quality and price. They arrived earlier than expected. I am really chuffed with my purchase.

16 December 2025
Unprompted review
Rated 3 out of 5 stars

Good toys, box damaged in transit

The box of toys arrived on 8 December after an original prediction of the 5th. In spite of being marked 'Fragile' the box was quite badly damaged which affected the individual packaging of some of the toys. The toys themselves were good and lived up to the descriptions.

8 December 2025
Unprompted review
Rated 4 out of 5 stars

I am very happy with your work

I am very happy with your work. I was disappointed with the colour, it is more pale mud than cream. I also would have loved it if you had a box that I could have put each person's notepaper in to wrap it up.

10 December 2025
Unprompted review
Rated 4 out of 5 stars

A really great product

A very clear ordering process.
The product looks very good, and I'm sure my grandson will be very pleased.
It arrived when it was scheduled.
Maybe the week between order confirmation and order dispatch could have had a further update. I was beginning to wonder if ......

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I purchased three items for my one year…

I purchased three items for my one year old and six year old grandsons. They were delivered without a hitch to my daughter in Derbyshire. I use Mulberry Bush toys for all my grandchildren and they love them. The quality is excellent and have never had a problem with deliveries. The best toys by a long shot.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I was pleased with the items I ordered…

I was pleased with the items I ordered and they arrived quickly. I was particularly impressed that Mulberry Bush re-used packing for my parcel and that the items came in a size of box appropriate for the contents. A very pleasant change from another online company I can think of!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly helpful and knowledgeable…

Very friendly helpful and knowledgeable people in direct phone contact. Really felt they were enthusiastic about the company and answered very quickly making the conversation a pleasant stress free experience. I've recommended the company to many friends.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

I ordered 2 'named' items for my granddaughter, plus some other items, and am amazed at the speed of delivery and quality of the 'naming' as well as the goods themselves. My only reservation about the catalogue contents is that all the battery operated toys require batteries and are not rechargeable.

5 December 2025
Unprompted review

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