Msofas Reviews 2,665

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, particularly the sofas, for their exceptional quality, comfort, and stylish appearance, often exceeding expectations. Many consumers highlight the excellent delivery service, noting its efficiency, timeliness, and the helpfulness of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to delivery, is consistently described as smooth and professional. However, some customers were not happy with the quality of certain products, describing them as uncomfortable or hard. A few people also mentioned issues with damaged items upon delivery or discrepancies between the product received and the samples. Additionally, some reviewers experienced longer than expected delivery times or challenges with assembly instructions.

What people talk about most

Product

People report positive experiences with product. Customers are very pleased with their new sofas, often... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the delivery... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the delivery teams for being... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the amazing quality of the sofas,... See more

Service

Consumers find service to be positive, highlighting the efficiency, professionalism, and politeness of staff... See more

Based on these reviews

Rated 5 out of 5 stars

My sofa arrived sooner than I expected which was great only three weeks after ordering. Delivery was into the living room by the two guys who brought it which meant no heavy lifting for me. The bed... See more

Rated 5 out of 5 stars

Honestly can't fault our experience. Made the effort to visit the showroom, found a sofa we loved that was exactly what we were looking for after months of searching for a good price. Justyna O was ve... See more

Rated 5 out of 5 stars

It's actually a great product. We found it very difficult to find a large stylish corner sofa that converted in to a really comfortable bed. Plenty of choice at M sofas and we are very pleased with it... See more

Rated 5 out of 5 stars

These products are fantastic I am a serial landlord and have used msofas for years. The quality is incredible for the price too. Storage in them is good and sofa beds are easily designed. 100% recomme... See more


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

We wish to become the leader in selling sofas and complimentary products in the UK . Our objective is to provide an affordable alternative to the UK market by delivering exceptional value and customer satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Happy customer

I am very happy about the service and sofa. Adam and Jan were did great job. Delivery and assemble was quick and proffesional. All instructions given when delivered. Very happy customer.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Love the new sofa

Love the new sofa, the colour is perfect and just as I had hoped. The biggest issue for us was finding a company to deliver to the northern isles. So after some discussion MSofas agreed to deliver to one of the island’s freight companies depot in Larkhall, Scotland for onward carriage to the island. It worked a treat and the sofa arrived safely today.
Assembly was straight forward and it’s perfect for our needs. I wanted a stylish corner sofabed with storage and that’s exactly what I’ve got! Thanks 🤩

9 April 2026
Rated 5 out of 5 stars

David and Rob did amazing job…

David and Rob did amazing job delivering my panama corner bed sofa, could not recommend enough how friendly and supportive they were, absolutely amazing experience! Thank you again!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with delivery received…

Great experience with delivery received today. Adam and Jonas was very kind and supportive in general not just with delivery of the item. They fit the sofa without the problems and assembled straight away in my living room, also all rubbish they took away. Both guys were very very friendly, best recommendations! 🙂

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I would like to compliment the delivery…

I would like to compliment the delivery team, Collins and Rob. They were extremely polite, professional, and efficient. They assembled the bed quickly and left everything clean and tidy afterwards. The delivery was right on time, and their positive attitude really stood out. It was a pleasure to have such friendly and hardworking people—excellent service all around!

11 April 2026
Rated 5 out of 5 stars

Quality product, great modularity

Quality product, great modularity.

Took a bit of time to manufacture and deliver, but was so worth it. The delivery team was also incredibly professional and helpful - assembled the sofa in under 2 mins, helped recycle the boxes.

9 April 2026
Rated 5 out of 5 stars

High quality, very happy here sitting on it

If you haven't bought you might be sceptical and I get that, but from my perspective I don't bother with writing reviews. But this sofa is so good (frezja in colour Milton 07 which is basically a burnt orange, looks much like their pic on their website). Style and quality amazing, delivery guys great, but also exceeded my expectations as it's a sofa bed, but the mechanism to open it is so smooth and the bed more like a massive sofa and also a bed so really cool. Love it love it.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, answered all my queries over the phone. Great range of upholstery options. Delivered on time by two pleasant and friendly fellas David and Rob. Lovely sofa, well made and comfortable.

21 March 2026

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