We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
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Review summary
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Easy to start your holiday within 1 hour of arrival at cruise terminal Staff friendly , cabin always clean, ship clean, food good, but be warned not a great variety for vegans. Entertainment on the... See more
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Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
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We really enjoyed our cruise. This was only our second cruise, and the first one was 30 years ago. Contrary to some of the reviews I read before embarking, we found it very well organised. Language... See more
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Company details
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19K reviews
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Get there stories straight and facts…
Get there stories straight and facts gotntold by one person they do have it then got told by another person they do not do it
21 June 2026
Reply from MSC Cruises UK
We’re sorry to hear that your recent cruise experience didn’t meet your expectations. At MSC Cruises, we’re committed to creating memorable moments for our guests, and we’ll use your feedback to guide our future improvements.
With thanks, MSC Cruises
We are in group of friends who have…
We are in group of friends who have enjoyed the most amazing food and entertainment
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Talk and help
21 June 2026
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
Stunning cruise to Iceland and Norway
Stunning cruise to Iceland and Norway
Yacht Club worth the extra money.
Great ship n great crew
21 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Fantastic staff
Fantastic staff! Especially Yanga who is a great waiter.
Also Dennis who kept my in-laws room immaculate and was always available if they needed anything at all.
Donne was always on hand for our own room, it was kept spotless every single day.
Jean Donne handled our laundry and it was returned quickly and perfect.
The ship is amazing, but the theatres lack accessibility if you are in a wheelchair.
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
The Yacht Club on MSC World America was…
The Yacht Club on MSC World America was a superb experience. We were a family of 7 of mixed ages from us Grand parents to the youngest grand children of 5 and 8. Everyone had a brilliant time. The food and wine was just wonderful and the children had a great kids’s menu too.
The staff were wonderfully attentive and caring and made us feel truly special and valued.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
The price and overall quality is good
The price and overall quality is good. Party vibe great for party people! Fancy service is not provided, a good thing for me as basic sevice is what I like. Ships I sailed on are very satisfactory and my preferred choice of itinerary (including sailing from Southampton) is provided. Overall very happy and will go again.
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Great ship friendly staff and very good…
Great ship friendly staff and very good itinerary
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Didn’t like msc cruise app for dinner…
Didn’t like msc cruise app for dinner menu, much nicer to have a printed menu, food in Restaurant not up to scratch.
Liked the theatre shows(excellent) and entertainment, but seating in Virtuosa lounge needs sorting found it difficult to get a seat most nights.
21 June 2026
Reply from MSC Cruises UK
Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering. With thanks, MSC Cruises
Always an enjoyable time
Always an enjoyable time, seeing great places, being entertained and its altogether a memorable experience.
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Food Quality
Poor food quality and not correct temperature and not a good choice in the main restaurant.
Price of shuttle into Reykjavik from docking port was far too expensive and should be complimentary as a 60 mins walk into the town centre - not acceptable !
6 June 2026
Reply from MSC Cruises UK
Thank you for your honest feedback. We’re sorry to hear that the food quality did not meet your expectations during your cruise. We truly value your feedback and will share your comments with our culinary and hospitality teams as we continue to refine and enhance our onboard offering. With thanks, MSC Cruises
The destinations and the staff.
The destinations and the staff.
Food quality could be improved, particularly gluten free provision.
Would be good to see itemised receipts within the app for on board purchases.
Would be good to see drinks package usage itemised within the app too.
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
MSC experience
MSC are doing everything to make your cruise experience one to never forget
21 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Vibrant Virtuosa
I love Virtuosa's bling, the Swarovski stairs in the atrium, the dome experiences. There is a good selection of food options although I have only used the main dining rooms and buffet. I enjoyed the outside in the sun in Iceland! Just chilling and doing nothing was relaxing.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
helpfully and very friendly staff
21 June 2026
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Excellent Itinerary
Excellent Itinerary: Iceland & Norway. Some customer issues with MSC staff could be frustrating. Ship is beautiful and a joy to experience however.
21 June 2026
Reply from MSC Cruises UK
It’s lovely to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises
Brilliant from start to finish
Brilliant from start to finish. can`t wait until I can afford to go again, Many thanks to all staff on board.
6 June 2026
Reply from MSC Cruises UK
It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises
Did not come up to my expectations…
Did not come up to my expectations having cried previously with othe Cruise lines
6 June 2026
Reply from MSC Cruises UK
We’re very sorry to hear that your recent cruise didn’t meet your expectations. Your feedback is important to us, and we’ll take your comments onboard as we continue working to enhance the experience for all our guests.
With thanks, MSC Cruises
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