Josh, Jack, and Rio came to install my cabling etc in readiness for receiving our new Squirrel router tomorrow. They were very professional in their approach, very courteous, and were great ambassador... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
Company replied
Shane carried out the installation today, gave me a call before hand to see if I was available a bit earlier in the day due to schedule changes; this was ideal for me. Shane was a very nice and pleasa... See more
Company replied
Great service , installation engineers were efficient and respectfull of myself and property .Had issueon 1st installation attempt due to stuck pipping. Resolved in a week and 2nd attempt went smoot... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Polite, tidy and informative
Stefan made attendance to our house to install the required modem.
He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving our house clean and tidy following his work.
Stefan was polite and courteous throughout.
I would definitely recommend using the service of MS3 networks for your broadband requirements, you might even be lucky enough to have Stefan attend the appointment.
13 July 2026
Unprompted review
Reply from MS3 Networks
Hello,
What a brilliant 5* review, thank you for these comments.
We will make sure these comments are passed over to Stefan.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Very polite man
Very polite man, came knew the issues immediately and fixed within 15 mins! Thanks so much.
14 July 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for this excellent 5* review.
Its lovely to hear how polite our staff member was and that the problem was fixed so quickly!
Kind Regards
Team MS3 💜
Quick install by three very efficient…
Quick install by three very efficient workers , Stefan , Elliot and Macca.
Stefan explained in detail what happens once my new router arrives and explained it in terms I could understand, many thanks
14 July 2026
Unprompted review
Reply from MS3 Networks
Hello,
Thank you for this great 5* review.
We are very happy to read these comments about our engineers, we will make sure these comments reach them.
Kind Regards
Team MS3 💜
Faultless install
Couldn’t fault the install today, engineer James was polite and very helpful, helped re route installed cable which had been fitted incorrectly the the outside. No mess left either . Thanks James
13 July 2026
Unprompted review
Reply from MS3 Networks
Hi Jason,
Thank you for leaving an amazing 5* review.
We are very pleased to hear that James was polite and helpful towards yourself.
We hope you continue to enjoy our service.
Kind Regards
Team MS3 💜
Arrived on time
Arrived on time. Explained everything fully and checked where they intended to lay the cable was OK as I have a lot of plants in front garden ! Very quick and efficient. Excellent !
10 July 2026
Unprompted review
Reply from MS3 Networks
Hi Alison,
Thank you so much for your kind review!
We're delighted to hear you were happy with the service.
It's great to know our engineer took the time to explain everything clearly and made sure the cable route worked around your garden before starting.
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Nathan,
Thank you for taking the time and leaving a 5* review.
We are very pleased to hear that Zoe was very helpful and polite, this feedback will be passed on to her.
Kind regards,
Team MS3 💜
Excellent job
Excellent job, very quick, no messing about, friendly, would recommend
10 July 2026
Unprompted review
Reply from MS3 Networks
Hi Jayne,
Thank you for taking the time in leaving a 5* review.
We are happy to hear that they engineer completed the installation quickly and completed it to an excellent standard.
We hope you enjoy your new service with us.
Kind regards,
Team MS3 💜
I had a fantastic experience
I had a fantastic experience with the installation service. Zoe was professional, friendly, and genuinely cared about providing excellent customer service from start to finish.
One thing I especially appreciated was how considerate she was. My wife had just finished a night shift and was asleep, and Zoe made every effort to keep the noise to an absolute minimum so she wouldn't be disturbed. That level of thoughtfulness really stood out.
She also noticed that something wasn't quite right during the installation and, instead of leaving, she took the time to investigate and make sure everything was working perfectly before she finished. It's rare to see someone so dedicated to doing the job properly rather than simply completing it and moving on.
Thank you, Zoe, for your professionalism, attention to detail, and outstanding customer care. You made the whole experience smooth and stress-free. I would happily recommend this company to anyone looking for reliable and high-quality service.
10 July 2026
Unprompted review
Reply from MS3 Networks
Hi Petrus,
Thank you for the amazing 5* review!
The lovely feedback regarding our engineer Zoe will be passed over to herself. We agree that she is professional and has outstanding customer care!
Kind regards,
Team MS3 💜
Engineers came did really good job
Engineers came did really good job
Promised new router today hasn’t turned up and KCom have turned my internet off.
Not happy at all as everything runs thorough my internet
9 July 2026
Unprompted review
Reply from MS3 Networks
Hi there Stephanie,
Thanks for taking the time to leave your feedback. We're really pleased to hear that our engineers did a great job during your installation.
We're sorry to hear about the issues you've experienced with your router delivery and your internet service. We understand how frustrating this is, especially when everything in your home relies on your broadband connection.
The router is supplied and dispatched by your chosen internet service provider rather than MS3 Networks, so unfortunately we don't have direct control over its delivery. That said, we'd really like to help where we can.
I have requested more information from you, so that we can assist.
Kind regards,
Team MS3 💜
A happy customer
Just had fibre installed and transfered from one provider to Zen. The MS3 technician couldnt do enough. He fulfilled all of his words when selling the product to me.
At last true customer service! I would defiantly recommend.
10 July 2026
Unprompted review
Reply from MS3 Networks
Hi Matt,
Thank you for the lovely 5* review.
We are glad that the technician was up to your standards!
We hope you enjoy your new broadband service with us.
Kind regards,
Team MS3 💜
Broadband installation
Broadband installation, Zoe was my installer, she was friendly and the installation was quick and easy no hassle and very informative 5*
10 July 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for this great 5* review!
Its brilliant to read lovely comments like this about our installers.
We will sure to pass these comments to Zoe!
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Great staff very helpful and kind
8 July 2026
Unprompted review
Reply from MS3 Networks
Hi,
Thank you for this 5* review.
Its lovely to read these kind works.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Fast & Good 👍
6 July 2026
Unprompted review
Reply from MS3 Networks
Hi Paul,
Thank you for taking the time to leave us a 5* review.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Very informative and straightforward
Very informative and straightforward, lovely staff and a real person on the end of the support like that you can understand
7 July 2026
Unprompted review
Reply from MS3 Networks
Hi Cameron,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear your found your experience informative and straightforward.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
On time and both very professional left…
On time and both very professional left place tidy and they were very polite thank you
7 July 2026
Unprompted review
Reply from MS3 Networks
Hello Mrs D Bell,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear your installation was on time and they were both very professional, we will be sure to pass on your feedback.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Zoe from MS3 is a superstar
Telephoned my service provider and literally 15 minutes later an engineer was at my door.
Zoe was very pleasant and bubbly, very polite. She very quickly identified the problem and took the time to explain what was wrong and how she was going to fix it. Zoe even listened to me as I waffled on about kids and family etc. Half an hour later if that. Everything was fixed and my service was back up and running.
7 July 2026
Unprompted review
Reply from MS3 Networks
Hello Debbie,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear Zoe got your service back up and running so quickly.
We will be sure to pass on your lovely feedback.
Kind regards,
Team MS3 💜
Top notch!
Zoe was super friendly and did a great job! Would highly recommend :-)
6 July 2026
Unprompted review
Reply from MS3 Networks
Hi Emma,
Thank you for the brilliant feedback! We're thrilled to know Zoe did a stand-up job, and that you'd recommend her. I'll definitely make sure your kind word get back to her.
Thank you again, we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Instal went perfectly
Instal went perfectly the lad who come to do it was quality walking me through everything he did could not fault him.
3 July 2026
Unprompted review
Reply from MS3 Networks
Hi Jordan,
Thank you for the 5* review! We really appreciate it. We're thrilled to know everything went smoothly with your installation, and that our engineer was informative and guided you through the install, that's what we like to see!
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Absolutely outstanding customer…
Absolutely outstanding customer service, fast and clean installation.
Specially many thanks to Zen agent Mr Neil Bainbridge,
30 June 2026
Unprompted review
Reply from MS3 Networks
Hi Artur,
Thank you for taking the time to leave us such a lovely review. We're so pleased to know you've been happy with the customer service, especially from Neil - we'll be sure to pass along your kind words to him! We're also happy to know the installation was prompt and the engineers kept your home tidy.
Thank you again, and we hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi there Amyleigh,
Thank you for the review! We really appreciate it.
We're glad to hear you were happy with the service from Stefan, we'll be sure to pass along your kind words to him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
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