MrSite Reviews 

204
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Fantastic. I really didn't think I would be giving a 5* star review for Mr. Site given the old site builder & look of that, but the new platform ,think it's called omnibuilder is smart clean & looks... See more

Rated 5 out of 5 stars

Using MrSite has probably been the best experience I've ever had when using a Web Based organisation. Where most are absolutely useless MrSite stands head and shoulders above the rest. They offer an e... See more

Rated 5 out of 5 stars

I must say I have been pleasantly surprised & impressed by the helpfulness & response times from the people who have helped me over the weekend. No question has been a silly question & the offer of he... See more

Rated 5 out of 5 stars

I Have only been with mr site a couple of months now & even though I am a complete novice I have managed to build a stunning website if I get stuck or need help there customer support is second to... See more

Company details

  1. Website Designer

Information provided by various external sources

Build your own website with the UK's leading website builder. Get online within hours, no experience required.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

204 reviews

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4.6

All reviews

(204)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using for over 7 years not stopping soon

I have been using mrsite for over 7 years and one point had 6 websites with them. Easy to use, and their customer services and support team have always been exceptionally helpful.
Recently merged two domains which caused an issue with emails, spoke to Athanas on live chat solved sorted and upgraded as a gesture of goodwill. He was efficient, friendly and incredibly helpful

17 November 2017
Unprompted review
Rated 5 out of 5 stars

Great Product and Excellent Support

I hadn't heard of Mr Site until a new client engaged my services to do a website update using their product. I have to say that I have been very impressed both with the ease of use and with their excellent support. The phone is answered quickly and no matter how many questions I have they are happy to answer them all, even providing email addresses for more direct contact.
They didn't know this, but I have been looking for a new host for some of my existing clients who are artists and need something more flexible so I'm going to recommend that they move to Mr Site. Thanks guys.

15 November 2017
Unprompted review
Rated 5 out of 5 stars

The team at Mr Site were so helpful

The team at Mr Site were so helpful. I dealt with four different people over the space of a week and each one, without fail, explained how to solve my problems as they arose. They were exceedingly prompt too.
I have had experiences with other companies and Mr Site is by far the best. I would recommend them to anyone.
Can I just add that one drawback of taking out a new domain was that I was inundated with emails trying to sell web designs. I even had 2 phone calls. I do not believe it was anything to do with Mr Site, just that a new domain had been registered and the vultures were ready to pounce.

13 November 2017
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

After a week of difficulty with a different hosting provider, Mr Site has been amazing at assisting with the domain and getting it to work, Athanas on chat help has been incredibly patient and helpful.
I would definitely recommend Mr Site's fantastic customer service team!
At long last our site is working thanks to them!

5 November 2017
Unprompted review
Rated 5 out of 5 stars

Georgi and Val to the rescue !

I must congratulate Georgi and Val for their super fast help and expertise, guiding me through and actioning the new SSL certificate engagement. They were extremely patient and polite. What great, friendly, polite and knowledgeable employees you have at Mr. Site. 5 Star service!
Many thanks again for a great experience.
John Fieldhouse
(Editor: stalbridge.info community website)

1 November 2017
Unprompted review
Rated 5 out of 5 stars

Tzvetelin was brilliant on chat

Tzvetelin was brilliant on chat. I had to pop through twice and was given the help I needed on both occasions. Beyond this, Tzvetelin did the tricky bit for me! Great chat, with a bit of bants too. Thanks again!

22 October 2017
Unprompted review
Rated 5 out of 5 stars

I have just started working on my first …

I have just started working on my first website and the level of service is incredible. Not only is the team available on support chat easy to reach and friendly, Athanas even went above and beyond to call me and talk me through some options for our website. I am thrilled to be using this service and having the likes of Athanas and his team to help us along!

18 October 2017
Unprompted review
Rated 5 out of 5 stars

Asen thanks so much

Asen thanks so much! I needed help with the name servers in getting my Art business website up and running. I can now just wait to see my website live :D So happy thank you.

<3 Charlotte

17 October 2017
Unprompted review
Rated 1 out of 5 stars

AWFUL.

AWFUL.
I have had so many problems with this site. I run an online shop & the site seems down all the time so you cannot log in or edit your website. Live chat do try to help but I now haven't been able to access my site to edit it for 3 days now with no answers from Mr Site.
Mr Site Pro is cheap but there is a reason for this, I would pay more and use a better package. I will be transferring my domain asap (they will even charge me £15 for this) and using Wix or Create.net

16 October 2017
Unprompted review
MrSite logo

Reply from MrSite

Hi Hanna,

Thank you for reviewing us and providing your feedback. We are looking into the issue with editing your website as we speak and will update you as soon as we have found the problem, fixed it and released the update.
I can confirm that there is no charge to move your domain name from MrSite, but we will fix this.

Rated 1 out of 5 stars

The build option on the site has been …

The build option on the site has been down for days. Cannot update my site. They have no idea when it will be fixed!!! Seems to be issues quite often.

Our website is for a registered charity and we have an important event in coming weeks. We are missing an important advertising opportunity that will cost the charity a lot of money. Really dissapointing!!

14 October 2017
Unprompted review
MrSite logo

Reply from MrSite

Hi Paul, thank you for the review and feedback.

We are urgently looking into the problem with accessing your sitebuilder and hope to rectify this soon. We will be in touch regarding this very shortly.

Rated 5 out of 5 stars

Thank you so much for your help …

Thank you so much for your help Tzvetelin. I dont know what I would have done without your help. Very polite and with pleasant attitude to sort out any issue I had. Thanks again!! :)

13 October 2017
Unprompted review

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