My Honey (Greyhound), already has experienced these doughnut style beds, they are her favourites, this new one was barely out of the packet, hadn’t even fluffed it up before she was trying to snuggle... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online buying experience of the bed was great. The colour (light grey) is disappointing because it has more of the under fabric visible than the picture did so it looks flecked rather than one... See more
Company replied
I wish I had known about these cool mats ages ago. It's so distressing to see your beloved furbaby suffering in the intense heat......... but wait for it ....... I bought a cool mat for George the ro... See more
Company replied
I emailed the company as I ordered 2 dog beds as only one arrived on the first delivery and it looked like it would never turn into the fluffy bed I ordered.it was vacuum packed.Well its just fabu... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United Kingdom
- info@mrfluffyfriend.co.uk
- www.mrfluffyfriend.co.uk
4.5
Excellent
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I’ve tried to use gel mats in the past…
I’ve tried to use gel mats in the past and the dog simply ignored them. Our dog absolutely loves his mat and goes and sleeps on it every day.
21 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jill,
Thank you for sharing your experience!
We’re so happy to hear that your dog loves the cooling mat and uses it every day. We understand that some dogs may not enjoy certain types of cooling products, so it’s wonderful to know that your dog found this one comfortable.
Thank you for choosing us!
Cooling mat
Order came sooner than expected which is always nice. Good quality product, my dog likes it!
21 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Joanna,
Thank you for your lovely review!
We’re delighted to hear that your order arrived sooner than expected and that you’re happy with the quality of the product. Most importantly, we’re glad your dog likes it!
Thank you for your support and we hope your pup enjoys many comfortable moments with the mat.
Easy and quick transaction
Easy and quick transaction. I made the mistake of not checking the measurements but the large fits in our dogs crate well. Will probably order the next size up for when he likes to stretch out. Happy, cooler pup 🐶
13 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Hayley,
Thank you for your kind feedback!
We’re happy to hear that your ordering experience was easy and that the large size fits well in your dog’s crate. Choosing the right size can sometimes be tricky, so we’re glad it worked out.
We hope your pup enjoys the extra comfort and stays cool and happy! 🐶
This mat provides a cool place for my…
This mat provides a cool place for my dog to rest. It is light but effective and washes well.
19 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Tracy,
Thank you for your lovely review!
We’re delighted to hear that the cooling mat provides your dog with a comfortable place to rest and that you’re happy with its lightweight design and easy maintenance. It’s wonderful to know it has become a useful part of your dog’s routine.
Thank you for choosing us, and we hope your dog continues to enjoy the cooling comfort!
The cool mat is so much better than the gel ones
Delivery did take longer than I expected, but communication was great.
My dog was unsure at first and wouldn't lie on the cool mat, but since he has then he uses it a lot - I even checked the temperature after he got up and it didn't feel hot, like the wooden floor after he's led there. So really glad with the purchase.
19 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi,
Thank you so much for sharing your experience!
We’re happy to hear that your dog eventually warmed up to the cooling mat and is now using it regularly. Some pets need a little time to get familiar with a new texture or resting spot, so we’re glad he discovered how comfortable it can be.
We also appreciate your feedback about the delivery time and communication. Our cooling mat works by dissipating heat from your dog’s body, helping provide a cooler resting surface without needing to be refrigerated.
Thank you again for your support — we’re so glad you and your dog are happy with the purchase!
St Bernard approved
Bought this in the heatwave not sure how it works and wasn’t sure my dog would sit on it but she loves it and sleeps on it all day. Got at discount too so very pleased and so is Wednesday. Also the biggest size is plenty big enough for a St Bernard
18 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Sarah,
Thank you for your fantastic review!
We’re thrilled to hear that Wednesday loves her cooling mat and has been enjoying it throughout the heatwave. It’s wonderful to know that even your St Bernard finds it comfortable and that the largest size works well for her.
Thank you for giving it a try, and we’re so happy that both you and Wednesday are pleased with your purchase!
My cat has been walking around on it…
My cat has been walking around on it but has not slept on it at the moment I have tried putting his dinner in the bed but he has his food and then gets off.
18 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Mrs Roberta,
Thank you for sharing your experience!
We’re glad to hear that your cat has started exploring the bed. Some cats need a little more time to feel comfortable with a new sleeping spot. You can try placing a familiar blanket or toy inside, adding some treats, or leaving the bed in a quiet area where your cat already likes to relax.
We hope your cat soon discovers it as a cozy new favorite place!
Great car beds
Product well made and dogs seem to love it. Purchased 2 beds and they are comfortable - ideal in the car or if away as a dog bed.
9 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Elizabeth,
Thank you for your lovely review!
We’re so happy to hear that your dogs love their new beds and that they’re proving comfortable and practical for car trips and travels. It’s wonderful to know that they are enjoying them both at home and while away.
Thank you for choosing us!
Reply from MrFluffyFriend™ United Kingdom
Hi Ludmila,
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with your order and would consider ordering again. We truly appreciate your support and hope your furry friend enjoys the product for a long time.
cool mat was small, but still good
Although the cool mat was smaller than I thought, my small shih tzu took to it the minute I introduced him too it. His first restful nights sleep ! Good quality too, feels really nice. Definitely worth waiting for...!
14 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Mary,
Thank you for sharing your experience!
We’re so happy to hear that your Shih Tzu took to the cooling mat right away and that it helped him enjoy a more restful night’s sleep. We’re also glad you’re happy with the quality and feel of the mat.
Thank you for your patience, and we hope your little one continues to enjoy the comfort it provides!
As described
Product arrived within the delivery time quoted. My boy is very happy with it and has used it a lot.
7 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Lenny,
Thank you for your review!
We’re delighted to hear that your boy is happy with his new product and has been enjoying it so much. It’s wonderful to know that it has become part of his routine.
Thank you for your support!
Hit and miss whether they sit on the…
Hit and miss whether they sit on the mat, so when tgey dont they have otger ciilibg products ob.
16 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jennifer,
Thank you for sharing your feedback!
We understand that some dogs may need a little time to get used to a new cooling mat. Here are a few tips that may help encourage your dog to use it:
- Place the mat in your dog’s favorite resting spot.
- Add a familiar blanket or toy on top to make it feel more inviting.
- Try offering treats or praise when your dog lies on the mat.
- Leave it available during warmer parts of the day so your dog can choose to use it when needed.
Please also note that our cooling mat works by dissipating heat from your dog’s body rather than feeling ice-cold like a chilled mat.
We hope these tips help your dog enjoy the cooling comfort of the mat!
Bought a dog cool mat..our boy Boris…
Bought a dog cool mat..our boy Boris loves it
7 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jane,
Thank you for your lovely review!
We’re so happy to hear that Boris loves his new cooling mat. It’s always wonderful to know when a pet finds a comfortable spot they enjoy using.
Thank you for choosing us!
Kept up to date from ordering to being…
Kept up to date from ordering to being delivered
We have a Frenchie - so bought medium, should have got large!
Mia still won’t use it so passed it onto our grand pooch!
6 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Debby,
Thank you for sharing your experience!
We’re glad to hear that your order updates and delivery process went smoothly. We understand that finding the right size can sometimes be tricky, especially with different breeds and sleeping preferences.
We hope Mia’s new owner enjoys the cooling mat, and we appreciate you giving it a try!
Reply from MrFluffyFriend™ United Kingdom
Hi Pam,
Thank you for your review!
We’re pleased to hear that your order arrived on time and that the product was exactly as described. We hope your furry friend enjoys it!
I had very good feedback from them
I had very good feedback from them , which helped me enormously.
7 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Andrew,
Thank you for your kind feedback!
We’re happy to hear that our team’s support was helpful to you. Providing helpful assistance to our customers is very important to us.
Thank you for your trust and support!
Mr Fluffy Friend Cool Mat
I ordered Mr Fluffy friend Cool mat for my dog.
The cool mat is good but my dog won’t go anywhere near it. He sniffed it and walked away.
The order process and delivery was also good, however I am returning it as my dog won’t use it.
8 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jan,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the ordering process and delivery. We're sorry the cooling mat wasn't a good match for your dog. Some dogs need a little time to get used to a new type of mat, while others simply have their own preferences.
We appreciate your honest feedback and hope we'll have the opportunity to serve you again in the future.
Great service
Great service my dog loves it. It is lovely and cool. I also put a water bottle underneath it with cold water in as well.
9 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Mrs. Williams,
Thank you so much for your wonderful review!
We're delighted to hear that your dog loves the cooling mat and that it's helping keep them comfortable. It's great to know you've found a setup that works well for your pup.
We hope your furry friend enjoys many cool and relaxing naps!
Seems like a lovely mat but…shame my dogs don't think so
Seems like a lovely mat but unfortunately neither my dogs want to lie on it. I'm having to keep it due to the fact that one of the requests to return is that the product mustn't show any signs of pet hair, which is difficult considering the dogs have sniffed at it etc. which of course means there will be dog hair somewhere on it.
That said, the quality does seem very good.
10 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Caitlin,
Thank you for taking the time to share your feedback.
We're sorry to hear that the cooling mat wasn't a hit with your dogs, although we appreciate your kind words about its quality. Every dog has their own preferences, and some simply take a little longer to get used to a new resting spot.
If you ever have questions about whether your item meets the return conditions, our support team is always happy to help.
Thank you again for your honest review, and we wish you and your dogs all the best.
MY 'my fluffy friend' dog cooling mat…
MY 'Mr fluffy friend' dog cooling mat is made from polyester and nylon and came from China. Pretty sure I've been had...
11 July 2026
Unprompted review
Reply from MrFluffyFriend™ United Kingdom
Hi Jill,
Thank you for taking the time to share your feedback. We're sorry to hear that the cooling mat didn't meet your expectations.
We'd like to clarify that the material label on the product shows the official material composition, while our product description refers to the construction and functional layers of the cooling mat.
Our cooling mat is designed to dissipate your dog's body heat rather than feel ice-cold to the touch. It does not require refrigeration or electricity and works by drawing excess heat away from your pet while they're lying on it.
We understand that this may be different from what you were expecting, and we're sorry for any disappointment. If you have any questions or would like assistance, please reach out to our customer support team—we'd be happy to help.
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