Flags by MrFlag® Reviews 1,396

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that the flags are made from the best materials and often exceed expectations. The service is frequently highlighted as excellent, with many people appreciating the professionalism, helpfulness, and responsiveness of the staff. Consumers also commend the efficient order process and the prompt delivery of their items. However, some customers also noted occasional issues with delivery times, with a few experiencing delays or orders arriving later than expected. There were also isolated instances of printing errors on flags and one case where an order was sent to the wrong address.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers consistently praise the great quality and... See more

Quality

Consumers find quality to be positive. Many reviewers consistently praise the exceptional quality of the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the prompt and speedy... See more

Service

Customers consistently report positive experiences with the service. Reviewers frequently mention the service... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process... See more

Based on these reviews

Rated 5 out of 5 stars

Very pleased with the overall service i expirienced purchasing the flags. When the flags are compared with the cheaper versions available it is obvious to me that only the best quality material is... See more

Rated 5 out of 5 stars

MrFlag has earned my repeat business. The exceptional quality and fast delivery of my first Prince Llywelyn flag led me to order two more as gifts for fellow family members. The quality consistently i... See more

Rated 5 out of 5 stars

Ordered Monmouth county flag, and when received noticed a couple of printing errors. Mentioned this to Mr Flag, and they sent a corrected flag free of charge. Quality of flag is excellent and looks am... See more

Rated 5 out of 5 stars

Made it a request for a specific flag design which incorporated our photographs that we required at short notice. Flag was delivered on time and was far better than we ever expected. Will definitely u... See more

Rated 1 out of 5 stars

the order was placed in plenty of time for the event but didn’t arrive until mid day on the day of the event

Company replied

Rated 5 out of 5 stars

A most rewarding experience from start to finish . The differences between flags & drapes carefully explained by Charles, who then designed and created a wonderful and quality drape for my aunts cof... See more

Rated 5 out of 5 stars

I asked for a flag that had been recently created and not of a traditional size. Staff were tremendously helpful in adding the flag to the catalogue and fulfilling my size request. I can't wait to do... See more

Rated 5 out of 5 stars

As Always a Great Quality Flag that is better in real life than advertised, clear and precise detail. Comes with Lanyard and toggle to Fly the flag from your flagpole.

Rated 5 out of 5 stars

Our church flag was torn when it wrapped itself over the cap of the flag staff in a winter gale. Mr Flag replaced the torn quadrant and the antifray netting quickly and efficiently.

Rated 5 out of 5 stars

These days, it can be a hard choice to order something to be shipped overseas. Mr Flag was prompt, and Royal Mail sent notices throughout as to progress of the package. It got here and the flag is per... See more

Rated 5 out of 5 stars

After ordering the item, it was necessary to contact the seller to request a revised swifter processing and delivery. The seller was very accommodating and acted on my request. The item was delivere... See more

Rated 5 out of 5 stars

Very quick turnaround for a relatively obscure flag, great quality and vibrant colours. Would definitely recommend for good quality flags with many options not offered elsewhere.

Rated 5 out of 5 stars

Website easy to navigate. Order process was easy. Realistic delivery time and kept informed of process. delivered on time. Great product.

Rated 5 out of 5 stars

Quality specific hard wearing product. Artwork perfect. Communication throughout has been brilliant. I have used MrFlag on other projects and the service has always been high.

Rated 5 out of 5 stars

I've used this company over many years, and the service that I've received from them is always fantastic.

Rated 5 out of 5 stars

I have bought many of your flags before, but always impressed with how quickly they arrive.

Rated 5 out of 5 stars

Simple and fast order. International delivery by Royal Mail kept me in the loop the entire way with updates.

Rated 5 out of 5 stars

The website is easy to negotiate and the products are easy to find.I was updated on the state of my order and delivery was prompt.

Rated 5 out of 5 stars

Welsh flag is flying. Thank-you Mr flags.great company bit of delay in the delivery .very pleased with the outcome. 10 stars 🌟 🤩

Rated 3 out of 5 stars

Great flag & great flagpole but it was sent to somebody else. After i had sent several emails i eventually was sent it but took quite a while. It was sorted eventually after my effort to inform them i... See more

Rated 4 out of 5 stars

Hi, I have used you before & had a very good experience but this time it took you at least a week just to handle my order.

Rated 5 out of 5 stars

I was looking for a quality flag, so I could get in embroidered, for the golf club. Google search and there were many flags but what I wanted was a proper toggle and rope flag for our flagpole. This... See more

Rated 5 out of 5 stars

From start to finish excellent Just as I wanted easy online fill out and received on time Good quality

Rated 5 out of 5 stars

ORDERED UNION JACK FLAG BUT WAS LOST BY THE NOT FIT FOR PURPOSE ROYAL MAIL . MR FLAG WERE GREAT. THEY REPLACED THE ITEM AND SENT IT WITHIN A FEW DAYS 👍

Rated 5 out of 5 stars

The flags were well packed and arrived in good time. The quality for the price is very good. Thanks for an excellent service. Johnnie

Rated 5 out of 5 stars

A Vexillogrpher…flag designer I discover and delightful people to deal with. Highly recommended for prompt and personal service and excellent product. Thank you.

Rated 5 out of 5 stars

Speedy service and a great choice of flags. This is my second purchase and I would recommend them.

Rated 5 out of 5 stars

Better than expected - good communication, reasonable shipping time (especially from overseas), good quality product. Recommended vendor, I would not hesitate to order from them again.

Rated 5 out of 5 stars

6x4 ensign flag perfect for the job, nice quality and weight.

Rated 5 out of 5 stars

Beautiful! Very good quality flag! Great communication, shipping costs, and delivery! Very happy and satisfied!

Rated 5 out of 5 stars

Good, friendly service. Very pleased. Very good range of flags 🙂🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇱🇻🇪


Company details

  1. Manufacturer
  2. Fabric Product Manufacturer
  3. Flag Store
  4. Theater Supply Store

Written by the company

Superb country, regional, protest, historical and custom flags, and coffin drapes by Wales’ oldest, best-known, and top-rated flag and flagpole brand. A small independent family business serving people with wind since 1992. The first flagmaker in the UK to sell flags online - an established company you can trust.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Monmouth county flag

Ordered Monmouth county flag, and when received noticed a couple of printing errors. Mentioned this to Mr Flag, and they sent a corrected flag free of charge. Quality of flag is excellent and looks amazing. Great service and highly recommended.

2 June 2025
Rated 4 out of 5 stars

Hi too slow

Hi, I have used you before & had a very good experience but this time it took you at least a week just to handle my order.

28 May 2025
Rated 1 out of 5 stars
Flags by MrFlag® logo

Reply from Flags by MrFlag®

Good morning Mr Hawkes,

Your flag is still in transit to New Zealand. The Royal Mail: International Economy Small Parcel (untracked) delivery service you selected at checkout can take up to 84 days from the UK (please see the Royal Mail website here https://www.royalmail.com/sending/international/country-guides/new-zealand ), and your order (placed on 29th April) is still en-route.

I have emailed you seperately with this information.

Regards
Charles Ashburner

Rated 5 out of 5 stars

Great Quality Flag

As Always a Great Quality Flag that is better in real life than advertised, clear and precise detail. Comes with Lanyard and toggle to Fly the flag from your flagpole.

13 May 2025
Rated 5 out of 5 stars

I was looking for a quality flag

I was looking for a quality flag, so I could get in embroidered, for the golf club. Google search and there were many flags but what I wanted was a proper toggle and rope flag for our flagpole. This seemed to suit our needs. Time will tell.

13 May 2025
Rated 1 out of 5 stars

the order was placed in plenty of time…

the order was placed in plenty of time for the event but didn’t arrive until mid day on the day of the event

7 May 2025
Flags by MrFlag® logo

Reply from Flags by MrFlag®

Hello Mr Grimley,

I'm sorry to learn that we let you down.

This order (202711) was placed on Friday 25th April, though not in the name of Grimley. It was manufactured within our stated despatch time, and shipped via the Royal Mail: Budget 2nd Class Delivery (untracked) service requested at the time of purchase. It seems that this (the slowest of the available delivery options) and the intervening bank holiday did not work in our favour, which we very much regret.

I'm not aware of us having received any communication directly from you on this matter, and though the flag did arrive in time for the day of the event, I would be happy to send you a reply-paid returns envelope so you can return the flag to us for a full refund.

Please email me at info@mrflag.com with the best address for this, and I will arrange it immediately.

Regards
Charles Ashburner

Rated 5 out of 5 stars

Our church flag was torn…

Our church flag was torn when it wrapped itself over the cap of the flag staff in a winter gale. Mr Flag replaced the torn quadrant and the antifray netting quickly and efficiently.

10 May 2025
Unprompted review
Rated 3 out of 5 stars

Sent wrong flag

14 April 2025
Flags by MrFlag® logo

Reply from Flags by MrFlag®

Hello Mr Charlton,

We did make this mistake, and we regret it very much.

However, we did then make and send the correct flag which was delivered on 1st May, a week before VE Day. Moreover we requested that you keep the first flag with our compliments by way of an apology (and so as to not inconvenience you further by having to return it).

You did then indicate to us that you were impressed and surprised at our response to our mistake, and I wrote to you myself asking if there was anything further you would have liked us to do.

Regards
Charles Ashburner

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