Mowers & Spares Reviews 

785
•
TrustScore 3 out of 5

3.2

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Rated 4 out of 5 stars

Excellent delivery service. Order placed midday(ish) 4 July and arrived 1130 on 5 July. Bit confused though why the despatch note with the items is from Henton & Chattell, Nottingham when I plac... See more

Rated 4 out of 5 stars

A clear and helpful website, with easy ordering. Main item arrived quickly but one of the two vastly overpriced small set screws had to follow later. It was unfortunate that the one missing screw was... See more

Rated 1 out of 5 stars

I ordered an ignition coil for a petrol strimmer. Delivery was slow (2weeks) and when it arrived was the wrong part. Returned it for a refund which I had to chase 3 weeks later and they refused to r... See more

Rated 5 out of 5 stars

exactly what i wanted and achieved top results when in use,levelled of my field with no real effort,super fast delivery and service,would i order again from this company,yes without a doubt.also tops... See more

Company details

  1. Lawn Mower Store
  2. also in
  3. Garden Center

Written by the company

We also provide spares parts for all leading makes of garden machinery. We are a factory approved sales centre for Husqvarna, Efco, Lawnflite, Toro, Cobra, EGO, Allett, Agri-Fab, Hayter, Masport, Mountfield, Stiga, Aspen, DeWalt, Hyundai, Echo, Oleo-Mac, Webb, The Handy, and can provide expert sales and service advice. Mowers & Spares have over 70 years experince when it comes to machinery and provide competitively priced products. We offer full warranty and spares for all the machines we sell.


Contact info

3.2

Average

TrustScore 3 out of 5

785 reviews

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3.2

All reviews

(785)

3 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing

I ordered 3 cables for my mower and was advised all in stock. 2 out of the 3 arrived. The third however did not. I’ve contacted several times and was told it was lost in the post and is now out of stock. I have requested a refund and nobody has responded to that request and it still remains outstanding from May.

12 July 2020
Unprompted review
Rated 1 out of 5 stars

Wrong Parts and Dreadful Customer Service

I ordered 6 parts, but because 2 parts were on back-order, 4 were delivered initially. One of these, a self retaining washer, although ordered from the exploded diagram and parts list on their website, was of an incorrect diameter. When the final and most critical part, a Retaining Plate, was delivered, it too was incorrect.

I asked by eMail how to return the parts because the critical part was incorrect and made the other parts useless to me. I was ignored for 3 eMails sent over the next 2 weeks - until I threatened them with Trading Standards. Then I got a call from an individual who had clearly not bothered to read any of the correspondence explaining the situation. After being very brusque and blunt with me for over 15 minutes I finally got him to understand that I just wanted to return the parts for a refund.

I returned 5 of the 6 parts because I had managed to lose one of them, a small PTFE washer (£3).

Almost 4 weeks later I demanded to know where my refund was. This was then attended to but, overall, I lost £10 of my original payment for "restocking" plus the missing part and, of course, got no refund of my postage costs for returning the useless parts.

I now use their website to identify the correct part numbers and then buy them elsewhere, cheaper.

11 July 2020
Unprompted review

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