I always find that Mountain Warehouse have a good range of quality clothing and accessories, especially the larger city stores. Items are a fair price and the clothing/shoes a good fit. If I need so... See more
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Review summary
Created with AI, based on recent reviews
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Lavinia was extremely kind, courteous, caring, personable and extra helpful! Lavinia definitely went above and beyond to assist me with resolving an order issue. A huge thank you for the perfect and v... See more
Company replied
Great options for outdoor wear including shorter length/petite trousers. Decent quality and reasonably priced especially during the sales. Easy delivery, returns and great customer service. I recently... See more
Company replied
Fantastic customer service and quality! My walking shoes developed a fault, but Mountain Warehouse handled everything quickly and smoothly — they sent a replacement without any hassle. These are m... See more
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Company details
Written by the company
HELPING EVERYONE ENJOY THE GREAT OUTDOORS At Mountain Warehouse we want everyone to enjoy the great outdoors and we'll help keep the whole FAMILY warm, dry and active – including the dog! Founded in 1997, we’re the UKs’ largest dedicated outdoor clothing and equipment retailer and have been offering our customers unbeatable VALUE for money and outstanding quality for 25 years. We pride ourselves on our in-house designed and developed product ranges and in recent years we’ve added a curated selection of products from other brands. Now, through the addition of our Mountain Warehouse Marketplace, we’re partnering with more sellers and brands to bring you our widest ever CHOICE of products across even more categories. Like you, we’re on a SUSTAINABLE journey so we’re introducing more sustainable materials and packaging whilst minimising waste and the impact we leave behind. So, whether you're planning on travelling the world or exploring closer to home, we have what you need for your next ADVENTURE.
Contact info
4.0
Great
15K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Order delivered quickly and just as I…
Order delivered quickly and just as I expected
1 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Martin,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
I really like Mountain Warehouse
I really like Mountain Warehouse. Their clothes are good quality and very reasonable prices. Also, customer service including communication and returns are excellent in my experience. My only proviso is that their clothes come very large so I had to return items and re-order smaller sizes.
19 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Judith,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Helpful staff at Pennels at Lincoln…
Helpful staff at Pennels at Lincoln sorted exchange and order collection so efficiently
15 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Christina,
Thank you for taking the time to share your review.
We’re so pleased to hear about your positive experience in one of our stores! It’s great to know that our in-store team was able to assist you and help make your visit a pleasant one. Your kind words mean a lot to us.
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
The quality of clothes
The quality of clothes , and the vast choice on offer , plus well priced
13 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Michael,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
The service is very good
The service is very good. Items are despatched quickly and in good packaging. Good quality clothing.
15 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello David,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
excellent quality items and great…
excellent quality items and great friendly service
19 May 2026
Unprompted review
Reply from Mountain Warehouse
Hi,
Thank you for taking the time to provide your review. It is great to hear of your experience with us. Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Muzammil
MW Trustpilot Team
Spoke to Heidi
Spoke to Heidi, provided proof that a discount had'nt been applied and a refund was made immediately.
Thank you so much for the speed and courtesy shown. A very professional company.
18 May 2026
Unprompted review
Reply from Mountain Warehouse
Hi Eileen,
Thank you for the 5-star review.
It is great to hear that Heidi was so helpful and helped you get your refund processed.
Thank you for choosing to shop with Mountain Warehouse.
Many Thanks
Nikola
MW Trustpilot Team
A had a positive experience as the…
A had a positive experience as the customer service could help me with the issue of missing item in the delivery order. The associate right away provided the solution as per my choice.
17 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your enquiry.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Camilla
MW Trustpilot Team
Great customer service
Great customer service - Danielle Poynton very efficiently helped me on recent order issue. Excellent quality products for the money and a good range both online and in store Henley.
14 May 2026
Unprompted review
Reply from Mountain Warehouse
Hi Jo,
Thank you for the 5-star review.
It is great to hear that Danielle Poynton was so helpful and helped you get your query resolved.
Thank you for choosing to shop with Mountain Warehouse.
Many Thanks
Nikola,
MW Trustpilot Team
Kia ora
Kia ora
Gbenga helped me with my query and was fast and efficient in emailing my returns label.
Nga mihi
16 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Lah,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience with our Customer Care Team and that Gbenga was able to assist you with your order. Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Recieved damaged product
Recieved damaged product. Now I have to Uber to return. I only decided to order as shipping is free. Then was directed to pay $10 to return to get a replacement. The price is cheaper to purchase now which would make it better but told store pricing isn't the same and new code doesn't work in store.
15 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Corey,
Thank you for your feedback on your recent purchase.
I’m really sorry to hear about your experience, and I’d like to offer my support in resolving this for you.
To look into this further, please reach out to us via our Contact Us form here and include "Trustpilot" alongside your order number in the order number field. This will help us quickly identify your case and provide the best assistance.
We look forward to hearing from you and helping to resolve this matter.
Best regards,
Rachel
MW Trustpilot Team
Barbara was extreamly helpful and real
15 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Jennifer,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience with our Customer Care Team and that Barbara was able to assist you with your order. Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Received two items as gifts for my son
Received two items as gifts for my son, both too small. Took them into Glasgow sauchiehall st, where Stevie offered an exchange as I had no receipt. No problem picked out a better fit, all happy.
12 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our store and that Stevie was able to help you.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Camilla
MW Trustpilot Team
Black ventura 40L ruck sack
Ventura 40L black ruck sack. the product does not match pictures you have on amazon or mountain warehouse site. This must be either manufactured fault or you not updated the photos. On amazon and mountain own site both show left and ride side pocket. It only has one left side pocket. This is the third one I bought. Two exchanged at your store same problem. I bought this based on your picture and your belated customer service response stating had two side pockets. took chance. same issue. What is going on. False advertising! This is now using more petrol more time to return a rucksack i need but does not match the description! Waste of time
12 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello,
Thank you for your feedback on your recent purchase.
I’m really sorry to hear about your experience, and I’d like to offer my support in resolving this for you.
To look into this further, please reach out to us via our Contact Us form here and include "Trustpilot" alongside your order number in the order number field. This will help us quickly identify your case and provide the best assistance.
We look forward to hearing from you and helping to resolve this matter.
Best regards,
Camilla
MW Trustpilot Team
Great customer service
Great customer service. The zip broke on my son’s coat, they offer a 12 month warranty and arranged a replacement quickly. I didn’t have my order number but their customer service on the chat found it quickly with some other details
13 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Jane,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your enquiry.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Camilla
MW Trustpilot Team
The costumer service rep was helpful…but still did not resolve issue fully
The costumer service rep was helpful and heard me, but the resolution was still unsuccessful. Still confused how a promo code is provided in the mail doesn’t ever work and the rep even gave me a new code and it didn’t work. I tried multiple items in the cart and it never worked.
12 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Tam,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience with our Customer Care Team and that they were able to assist you with your order. Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Purchased a pair of hiking boots
Purchased a pair of hiking boots. They were the synthetic uppers and the thick Vibram soles. Was impressed with how lightweight and comfortable. I used them during the winter months 3 or 4 times a week to walk my dogs. After one season the rubber toes started to come away from the main boot which forms part of the sole. This became a problem when ground shrubbery got stuck in the toe causing me to trip. Eventually the soles came away and I ended up throwing away an almost perfectly good pair of boots. I use the word good because I liked them. Poor quality glue is my assessment but ultimately you get what you pay for. One season for a cheap pair of boots isn't worth it. Replaced them with British made boots at twice the price and 5 times the quality.
1 October 2025
Unprompted review
Reply from Mountain Warehouse
Hello Andrew,
Thank you for your feedback on your recent purchase.
I’m really sorry to hear about your experience, and I’d like to offer my support in resolving this for you.
To look into this further, please reach out to us via our Contact Us form here and include "Trustpilot" alongside your order number in the order number field. This will help us quickly identify your case and provide the best assistance.
We look forward to hearing from you and helping to resolve this matter.
Best regards,
Camilla
MW Trustpilot Team
Tracking shows my order delivery is…
Tracking shows my order delivery is today & tomorrow. 3 weeks since order placed. I was just notified via PayPal that 90 percent of my order was refunded! Poor communication! So I have merino bottoms & no top! I would never recommend your company. And I could have shopped elsewhere-I am so frustrated!!!!
11 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello,
Thank you for your feedback on your recent purchase.
I’m really sorry to hear about your experience, and I’d like to offer my support in resolving this for you.
To look into this further, please reach out to us via our Contact Us form here and include "Trustpilot" alongside your order number in the order number field. This will help us quickly identify your case and provide the best assistance.
We look forward to hearing from you and helping to resolve this matter.
Best regards,
Camilla
MW Trustpilot Team
Exceptional Service – Rachel Bassett is the Kind of Person Companies Hope to Find
As someone who is a Carer for elderly and vulnerable parents, time and energy are incredibly precious to me. Dealing with faulty products or customer service issues can quickly become overwhelming, which is why the support I received from Rachel Bassett genuinely stood out.
Rachel didn’t just process a case — she took real ownership of it from beginning to end. What moved me most was that she even took the time to personally call me on a Sunday to check that my refund details were correct and to make sure everything was progressing properly. That level of care is exceptionally rare.
In many companies, customer service can feel scripted or transactional. Rachel was the complete opposite. She was warm, efficient, compassionate, and deeply professional throughout. You could genuinely feel that she cared about reaching a proper resolution and about the experience of the person on the other end of the conversation.
What may have been a stressful and draining situation for me became manageable purely because of the reassurance and confidence she provided. People like Rachel are the reason customers remain loyal to a company. She is an absolute credit to Mountain Warehouse and deserves recognition for the standard of service and humanity she brings to her role.
Thank you again, Rachel. Your kindness, professionalism, and willingness to go above and beyond made a real difference to me.
10 May 2026
Unprompted review
Reply from Mountain Warehouse
Hello Sandy,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience with our Customer Care Team and that Rachel was able to assist you with your order. Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
One of the items ordered was missing…
One of the items ordered was missing from the parcel. Parcel had obviously been torn or vandalised as it had brown parcel tape over the torn area.
I notified Mountain Warehouse immediately. They were going send a replacement.
9 May 2026
Unprompted review
Reply from Mountain Warehouse
Hi Eve,
Thank you for taking the time to provide your review.
It is great to hear of your experience with us.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Rachel
MW Trustpilot Team
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