Mountain Rose Herbs Reviews 

19,330
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products like essential oils, herbs, and teas, finding them effective, organic, and thoughtfully sourced. Orders are frequently accurate, arrive on time, and are described as fast, reliable, and well-packaged. Exceptional customer service is also highlighted, with many noting helpful, kind, and patient staff. However, some customers expressed dissatisfaction with high shipping charges and specific packaging, especially for loose teas, which they felt increased overall costs.

What people talk about most

Product

Consumers find product quality to be consistently positive, with many reviewers praising the high quality of... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of products,... See more

Order

Customers consistently note positive experiences with order, frequently expressing their intent to reorder... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Customer service

Users describe positive interactions with customer service, consistently praising its amazing quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased essential oils elsewhere but none compare to the quality, the effectiveness of those from MOuntain Rose Herbs. An example, I am allergic to poison ivy which abounds in hidden places i... See more

Rated 5 out of 5 stars

Got my order exactly and on a timely basis. Phone conversation that I thought was going to be confusing ended up becoming peaceable and resolved by a sweet helpful kindly woman. Products are always... See more

Rated 5 out of 5 stars

When I order from Mountain Rose Herbs I know I'm getting high quality products. I've ordered spices, herbs, seasonings, tinctures, and supplements. I have never had a problem nor have I ever been di... See more

Rated 5 out of 5 stars

I’ve been ordering from Mountain Rose Herbs for quite awhile and my orders always arrive on time, any questions I have are promptly answered and their products are always high quality. Mountain Rose H... See more



Company details

  1. Organic Shop
  2. Aromatherapy Supply Store
  3. Food Seasoning Manufacturer
  4. Organic Drug Store
  5. Tea Manufacturer
  6. Vitamin and Supplements Store

Written by the company

Mountain Rose Herbs offers the largest selection of bulk organic herbs, spices, teas, essential oils, and DIY ingredients on the market. For many, the online retailer is a reliable one-stop-shop for herbalism, aromatherapy, natural skincare, and DIY supplies. In addition to their vast selection of natural products, each of their offerings is meticulously tested for quality and purity with the latest technology and is packaged with care with both the customer and the environment in mind. For the beginner herbalist looking to build their home apothecary to the Naturopathic Doctor who integrates an herbal approach into their natural medicine practice, Mountain Rose Herbs has offerings to suit the needs of all. The mission-based business has put people, plants, and planet before profit for over three decades and is continued on this trajectory with its philanthropic giving and approach to sharing free educational resources and tools to anyone who is interested in learning more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

19K reviews

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4.9

All reviews

(19,330)

4,668 reviews in the last 12 months

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Rated 5 out of 5 stars

Best catnip EVER ... kitty approved, 4 paws up!!

I have been buying the organic catnip from MRH for over ten years, on and off. Most of the kittycats I used to get it for, are in kitty heaven now. I now have just one girl and she absolutely loves it. This is by far the BEST catnip ... ever. Great product, top quality.
Lily, my girl, gives it 5 stars ... and so do I!

8 July 2026
Rated 5 out of 5 stars

I discovered Mountain Rose Herbs during…

I discovered Mountain Rose Herbs during a AI search. I discovered you have a lot of knowledge wrapped up in your site. I bought a couple of books and save all your emails so I can go back and read when I have the time. I consider you a GREAT resource, now <3

10 July 2026
Rated 5 out of 5 stars

trustworthy, reliable products, and great customer service

I fully trust Mountain rose herbs and their high-quality products. I know that I’m getting exactly what is described and that they are trying to keep prices down. Nevertheless, some of their items cost a bit more than items you would find on Amazon, but you get what you pay for. Their customer service is top-notch. They always respond quickly with helpful information and the opportunity to reach out again. i’ve been buying from Mountain rose herbs for many years and will continue to do so. It’s important for me to support companies like them.

11 July 2026
Rated 1 out of 5 stars

Did not receive the item

Did not receive the item. Did not even receive a notice of alleged shipment that was subsequently “being “tracked “ by the customer service. I received the refund promptly. That’s what one star is for. Disappointed in shipping times and absence of ability to check the status without wasting time on emailing customer services. You claim to be around for decades and yet no place to check the order status.

11 July 2026
Mountain Rose Herbs logo

Reply from Mountain Rose Herbs

Thank you for your feedback, Tanya! We are sorry for any concern or confusion regarding your recent order. Your order shipped from us on July 13 at 10:47 AM PST, and the tracking email was sent to the email address on file at that same time. These emails may be caught by junk or spam filters, so we apologize if you did not receive this communication. If you place your orders while logged into your account, you can also find this information in your account history under My Orders. However, since you checked out as a guest for this order, that feature was not available to you. Again, our apologies for any confusion.

Unfortunately, the tracking for your package indicates it was lost by the carrier while en route through the Midwest. When our Claims & Returns team reached out to assist, you requested a refund instead of a replacement, so they issued a full refund at that time. Please understand that we do everything in our power to ensure our customers receive and enjoy the items they order from us, but there are some situations that are beyond our control. We appreciate you taking the time to share your thoughts about our services. We hope to serve you again in the future! Warmly ~ Celeste

Rated 5 out of 5 stars

Great Selection

I love the great variety of herbal items you have all in one store. I love that it's all organic and that you have other helpful information on the site.

11 July 2026
Rated 5 out of 5 stars

Very pleasant company to deal with.

I love dealing with Mountain Rose Herbs. Their deliveries are prompt, they package well and the products are fresh and appealing. Even though I know what is in the package when it arrives, it still feels exciting, like Christmas, to open it and see.

11 July 2026

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