Motts Body Repair Reviews 

26
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a first class experience with this company. I was dealt with with great courtesy and efficiency, primarily by Noah, but everyone else I encountered too. I was put under no time pressure and issu... See more

Rated 5 out of 5 stars

I have used & recommended Motts Body Repairs for years. Wonderful service from staff who really know their stuff. From a little scuff to a big ding, I wouldn't go anywhere else. A Polite & professio... See more

Rated 5 out of 5 stars

Used Mott recently for managing the servicing and MOT of my car. Loan car was quite outstanding and the evaluation of a few concerns raised by the MOT agent were most helpfully explained. The friendli... See more

Rated 5 out of 5 stars

I damaged the passenger side of my Renault Clio by rubbing up against a yellow bollard in a Car Park. The damage to 2 panels was quite extensive how ever in just over a week from when the incident oc... See more

Company details

  1. Car Repair and Maintenance

Written by the company

We are an independent Body shop based just outside of Colchester. We undertake all types of work, from a small dent to large scale vehicle repair and restorations. Our business grows through word of mouth and our reputation exceeds us. Our site has plenty of secure parking and our workshops are kept up to date with the latest specialist equipment. With over 25 years experience, we are here to guide you through your cars repair journey/ restoration.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(26)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cant thank the team at Motts enough…

I cant thank the team at Motts enough they repaired my 911 turbo following an accident .The car is silver which is really hard to match but they did a great job. They kept me informed of progress. I will definitely recommend and will be using their services again

20 November 2020
Unprompted review
Rated 5 out of 5 stars

An excellent full nut and bolt resto completed to a brilliant standard

I contracted and trusted Motts to undertake a full detailed nut and bolt repair to my ultra rare Capri cabaret. With Lawrence's experience having worked at ford in early career and the excellent skills of his craftsmen I am very pleased how the car has been finished to an excellent standard in mint condition. Nothing is too much trouble and the communication and aftersales is faultless

9 September 2020
Unprompted review
Rated 5 out of 5 stars

A Professional Team

I have used & recommended Motts Body Repairs for years. Wonderful service from staff who really know their stuff. From a little scuff to a big ding, I wouldn't go anywhere else.
A Polite & professional service.
Motts Body Repairs is just outside Colchester, a real find, oh & insurance approved too.

13 March 2020
Unprompted review
Rated 5 out of 5 stars

Rear bumper repair

I recently had my rear bumper repaired by Motts and I cannot recommend them enough! I wish I could post a photo with this review of the outstanding job they done on my car! You would honestly not believe its the same bumper and also would not believe its ever been damaged or repaired! Fanstatic professional service.

13 December 2018
Unprompted review
Rated 5 out of 5 stars

Great service from a quality business

I have used Motts' a number of times over the years and have always found them to be, trustworthy, reliable and with repairs to a high standard.
The staff are always friendly and engaging and Lawrence the owner is always fair and has a real focus on customer satisfaction and quality workmanship as do his team.
I have, and would continue to recommend Motts to anyone who needs a professional body repair specialist.

22 April 2018
Unprompted review
Rated 2 out of 5 stars

My car has been to Motts on three …

My car has been to Motts on three seperate occassions now. The first was when when i got the car home (after just having bought it) only to discover two crease marks on the nearside doors. Motts did a superb job with this, so when i wanted some more work done i returned there.

I had managed to scrape the lower part of the rear bumper and asked them to repair and respray that area. On collection i noticed several small air holes in the paint. I mentioned this to Lawrence (the owner) who agreed it wasn't right. However, on cleaning the car properly when i got home. I found several patches of what appear to be laquer overspray. I mentioned this when i took the car back for remedial work (i had removed it with Acetone) I had foolishly also asked to have the bonnet resprayed due to stone chips. On returning to pick up i noticed a small shallow 'dink' in the bonnet. I had a discussion with Lawrence (not the owner) who gave me the impression he thought i was pulling a fast one! When i got the car home it was cleaned proprly again. On doing this i found a patch of hazed paintwork near the windscreen and yet more laquer overspray!

This is very long-winded i admit. My points of complaint really are these: Why do i have keep removing overspray? Why are vehicles not properly cleaned before pickup? if they were some of these faults would be spotted. And last but not least, why do you Lawrence Mott, not phone to resolve issues when your staff say you will? Perhaps if i owned a Ferrari instead of a run-of-the-mill saloon it would be a different story??

EDIT: I've now had contact from the owner of this business. He stated during the call that he wanted to get the dink in the bonnet put right. He said he would call me to arrange this when their 'paintless dent repair guy' was there. This should have been week beginning the 16th of October.....and the call never came! On further inspection, i now think this is actually another paint defect as it doesn't show in most lighting situations anyway. This is an unacceptable shambles and all i really wanted was a FREE apology for the multiple instances of overspray and paint imperfections. Yes, for the money i expect perfection.....

6 October 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look