Motors.co.uk Reviews 

1,233
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform extremely easy to use, deeply appreciating the clear search options and detailed filters designed to narrow down choices. Many users also mention that the customer service staff is very helpful, polite, and the vehicle selections are exceptionally great. Though some reviewers were not happy with certain technical aspects of the platform. Some people experienced frustrating difficulties with the website filters resetting or encountered awkward search navigation issues. Others mentioned encountering unexpected mechanical problems with vehicles bought through linked sellers or dealing with complex dealership onboarding processes.

What people talk about most

Website

People report ambiguous experiences with website features and usability. Reviewers praise the clear search... See more

User experience

Consumers find user experience to be largely positive, highlighting how easy the platform is to navigate and... See more

Product

Customers had ambiguous experiences with product, noting both positive aspects and severe issues. Some... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, friendly, and... See more

Service

Clients share ambiguous opinions on service. While some reviewers experienced good, fast, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good selection of vehicles, slightly disappointing on filters, if you have selected manufacturer or brand then select fuel electric /petrol hybrid you the have to reselect brand again.

Company replied

Rated 4 out of 5 stars

Exper I had with your site was very good helped me find the car I was looking for so thank you very much

Company replied

Rated 5 out of 5 stars

Prompt response following enquiry. Fantastic customer service going above and beyond to help by offering to pick me up to go and view car as mine had broken down. Car valeted while I waited. Would def... See more

Company replied

Rated 5 out of 5 stars

An excellent website to find your next car. Search options were clear, the filters allowed you to drill down to the exact vehicle you’re looking for, and the mileage filter allows you to view only tho... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

With history-checked cars and innovative search options, there are many ways Motors.co.uk can help you to find your next vehicle. We list a wide range of used cars for sale from trusted local dealers, so you can be confident of finding the right car for you.

Need help finding your next car?

Written by the company

At Motors.co.uk we are committed to helping car buyers find the right vehicle to suit their needs. Our dedicated Advice and Reviews sections has all the information you need about vehicles you're interested in buying, as well as top tips for looking after your next purchase.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,233)

121 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS and do not buy the Citroen DS3 reg. YH15RDV
(unless you want to be paying for a new engine as well)
I made the mistake of ignoring the bad reviews and giving them the benefit of the doubt. The mileage had been clocked 10,000 miles which they failed to mention and within a week the engine had burned through all the oil it was sold with. Over the following few weeks the car went through 4-5 litres of oil as the engine burnt it straight out and a mechanic found a leak also which is noted on several recent MOTs except for the one conducted by Dhillon. They have refused to accept ANY responsibility and have come up with many different excuses for the same issues. The photo below clearly shows the soot on the back of the car from the oil burning straight through and the timing belt is perished in the engine however the warranty I bought with it only covered up to £2,000, not enough for a new engine. I returned the car to them to fix due to their unwillingness to accept that there was a problem and their appalling communication. Each day I had to contact them to ask what was happening with it and every day it was the same ‘this mechanic doesn’t know what’s wrong with it so they’re going to come back tomorrow’ until they told me they sent it to a garage but refused to tell me where and refused to give me the contact details of this garage so I could speak to them about it. Despite raising the issues with Dhillon Motor Company within weeks of buying the vehicle, they refused to give me a full refund, taking over £600 from me and trying to blame me for the issues. Dhillon continue to refuse responsibility so I have no doubt they have not fixed the vehicle before returning it to the forecourt for the next poor victim of their scams.

9 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Alanna,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

clear advert ,good response

8 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mr Martin,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very quick and good service with lots…

Very quick and good service with lots of different cars listed on the site

8 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Peter,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

Kia car search

An easy to search website with most of the relevant information covered will use again

7 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi David,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Lovely man I spoke to unfortunately too…

Lovely man I spoke to unfortunately too far away to see the car. If it was based on manners alone I would recommend them.

5 August 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi there,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very nice app and great cars

30 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Raees,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

They will not refund me for the cancellation of my extended warranty

I am currently disputing the cancellation and refund of my extended Car warranty.

According to the terms of the warranty policy, cancellations are permitted within one month of purchase provided no claims have been made. I have not submitted any claims, and I am well within the one-month period.

Despite this, I have been informed that the refund will not be processed. I would like to clarify that I have not signed any separate agreement outlining different conditions or waiving my right to cancel the warranty

-

30 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Maria,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to use and great choice of cars.

30 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Philip,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

Isn’t good things no can compare…

Isn’t good things no can compare Autotrader

21 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Marius,

Thank you for your feedback,

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 1 out of 5 stars

Sold from under my nose after deal made

Ref Admil Cars Croydon --- I had arranged to buy a silver street Ka from this Croydon dealership and they promised to deliver it thursday 24 - But I had hospital appointment extended on that day and let them know and we subsequently agreed on tuesday 29 for delivery and purchase --- they also agreed to part exchange my blue Street Ka --- TODAY they sold it right from under me - despite our agreement - They understood I would not pay deposit (on my partners advice) because of scams etc and we agreed that I would purchase in full on deiivery -- I am so disappointed - it was all prearranged and agreed upon --- Just shows I was probably right not to have given any kind of deposit -- probably would have lost it when it was sold to someone ELSE today !!!

25 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Sarah,

Thank you for you review and bring this to our attention.

We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future. 

We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account.

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do!

Thanks,

The team at MOTORS

Rated 5 out of 5 stars

The site is easy to navigate

The site is easy to navigate, and all the information is there

24 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Phil,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Motor app

Easy to use the site and the cars are well presented also described on the site

20 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Kenneth,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to find dream car

Massive variety of cars to choose from, easy to use filters. Great information available on all cars. Unique highlights included

19 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Teresa,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Very helpful

Very helpful. Friendly and knowledgeable. Managed to find me a car and drove off same day .

19 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Gemma,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

Easy to browse and you get fast replies…

Easy to browse and you get fast replies when you ask anything, unlike other car selling websites who seem to take a while.

18 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Pat,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 5 out of 5 stars

First time car purchase for our son.

What made this experience great for us was a guy called Rob who worked there as a mechanic/sales.
He was very approachable and seemed really genuine and helpful.
We went to view a Ford Focus with our son but on the day Rob had also mentioned that they'd had another Ford Focus in but a year newer. We looked at this too. My son really liked this so we took it for a test drive. No knocks or bangs a lovely car, very clean body work near on immaculate! We decided that we would like to buy it but the only thing was, it had quite high mileage for its age. On speaking to our brother in-law about the car we'd seen he advised us to ask about the timing belt and water pump history! It hadn't been done as Rob had checked it out and was very honest about. Rob then mentioned that if we wanted to buy the car that they could do the work for £350 and that would be all in. Being advised that this was a great deal as my brother in-law had mentioned we went ahead and bought the car for our son. Rob booked the car in for a few weeks time to get the work done just for our piece of mind. The car we purchased from CSK motors came with a 12 months MOT. 1 months warranty and 12 months free AA breakdown cover. We thought it was a great deal. Rob sorted all this out for us. We can't thank him enough. A real down to earth guy. We will definitely look to buy again from these guys who work here. I'm sure when our son takes the car back in a few weeks for the timing belt and water pump to be done he will receive the same treatment. Brilliant place to look if anyone is looking to purchase another car. Faultless!! Thank-you so much!

10 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Karla,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 2 out of 5 stars

Not what we had seen

Just got back from reviewing the car and unfortunately it had rust on the offside front wing and rust on nearside back wing. Also as we was looking at car no one came over to see us.

10 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi David,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

No way to check without having to look…

No way to check without having to look at the car description whether the car is CAT

4 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Rosie,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 4 out of 5 stars

I am looking for a car and the site is…

I am looking for a car and the site is useful.

5 July 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Laurie,

Thank you for your positive review!

At MOTORS, we're on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track.

We hope you continue to use MOTORS for your future car searches.

Thanks,

The Team at MOTORS

Rated 1 out of 5 stars

The car was delivered in the following condition

The car was delivered in the following condition, the windscreen had a crack in it on the drivers side, the heater blower not working neither is the reverse parking camera, and the 4th and 5th gears not always engaging or getting stuck, have asked for a full refund.

29 June 2025
Unprompted review
Motors.co.uk logo

Reply from Motors.co.uk

Hi Mr. Gibbons,

Thank you for your review.

We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future.

Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation

Thanks,

The Team at MOTORS

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