Motormarque Reviews 

I've been taking my cars to Motor Marque for 10+ years and trust them implicitly. They've done services, MOTs and fitted me in at very short notice for emergency repairs. My most recent visit involved them referring me to a trusted specialist because it was the right thing for my car. They are experts at what they do and have always been able to recommend the right repair options for me, regardless of the business outcome for themselves. Cannot fault their service or integrity. Would heartily recommend.

⁸I am very disappointed on visiting this motor marque garage for an mot recently and it was the first time I had visited the garage.
I took my car in at: 09:30 for an mot.
There was no feedback or communication from them all day up to 16:30 and they closed at: 17:00hrs. The receptionist was not picking up the phone when i called, and she kept putting me through to voicemail, she only answered the phone when I pressed the new customer enquiring option. She then eagerly and quickly answered the phone. Otherwise she was not picking up the phone and she was putting me through to voicemail, i suppose for an easy life at reception.
It got to 16:30 and after a lot of difficulties getting through to talk to the receptionist, she eventually but reluctantly answered the phone and she then told me that it had failed its mot.
After getting the results, I was truly shocked and dismayed at all the long list of faults, 3 pages full that they had failed it on. They went over the top and and they clearly sabotaged my car from passing its mot.
To make it all even worse they then refused to carry out the long list of repairs they failed it on, with Kate claiming that they were "too busy" to do the repairs on my car as they had 20 other cars to repair, but I only saw 2 other cars in the garage when i was there. So that was a blatant lie from Kate who seems to be leading the show at the motor marque. She is answering you back with clever responses so to put you in your place if any questions are asked.
I was left in total limbo feeling let down, disappointed and embarrassed at being turned away by them.
I got the impression that they thought that my car was not worth even bothering with, and I believe they did all this to me out of spite.
I'm angry because when I initially phoned them up, I enquired about having a pre mot done on it, with it being such an old car. Kate did all she could to deter me from going ahead with this pre mot, stating that it would be a total waste of time and money and that having a pre mot would cost me double the price of a normal mot. She quoted me a price of around £125 for the pre mot test and £54.85 for a normal mot which to me is totally extortionate for a pre mot.
Being a trusting person i foolishly took her advice, but now i regret it, and i realise that she had done this for spite to deter me, as she didn't want me to be able to walk away freely afterwards and then go away for it to passed elsewhere.
She was also cosily sat in the office with another man when i entered the reception. They were unfriendly when I approached.
My advice is to avoid them if you have any sense, as they are "too busy" to deal with your average or old car but if you have a new or flash car then they would jump to your tune and they'd bend over backwards to please you. They would think that you where their money ticket dream from either the West Park or the Lawnwood area that they could fleece.
They also seem to be over priced as well, compared to other places.
£54.85 for an mot and £125 for a pre mot which by the way they hate to carry out despite what lies they state on their website to the contrary.
My car failed miserably and they made sure it did as well, and they wanted to make sure that it was put on gov site for all to see as well, especially Kate.
They were unfriendly, uncommunicative and charlatans at the motor marque and I wish I'd never gone and now.
It was a nightmare experience for me and it has now caused me alot of anxiety and stress.
I needed and i depended on my car to get me around but now I am now worried.
Will this cause me to have scrap my car?
The good reviews they get on their site are probably from the staff their friends and relatives to boost their ratings and to drum up business for themselves.
I would have given them zero points if I could have as they don't deserve the one star that I had to give them.
Avoid is my advice as I regretted going there.
Update, My car eventually did pass its mot at another garage and all the other mechanics were shocked at the list that motor marque had failed it on, and they advised me never to go back to motor marque again. I said to them don't you worry about that as I have no intention of ever going back there again.

We had an issue with the clutch on our car which was getting stuck in reverse and stalling. I called up Motor Marque on the Friday morning to ask if they could take a look at it and if they had any courtesy cars as we had family visiting over the weekend. Two minutes on the phone and we had the car booked in and a courtesy car available for me to collect.
I dropped the car off with the friendly staff explaining what they thought the fault might be, ran through Ts and Cs with the courtesy car and a promise they'd be in touch. A few hours later and I was told they had diagnosed the fault (hydraulic cylinder) and could order a part for replacement today and they gave a breakdown of cost over the phone. By 16:30 I had collected the repaired car! Excellent, friendly and professional service all round considering I thought I'd get it back middle of the following week. We'll definitely be using Motor Marque again!

Needed front suspension fixed after MOT failure at another garage. Quick response (car fixed same day) and the price more than competitive. Free mini valet and top notch customer service.

Will definitely use this garage again and I will recommend them to friends and family.