motoin.de Reviews 

Very accurate service , bought many times and never dissapointed !
Will buy again!

The service is on par with competitors in terms of reliability and speed, the product range is more modern and extensive though.
The return cost of an item is prohibitive and makes you think twice on the service, so if I can’t actually try out my size I have to pay the savings on the return voucher.
Communication on confirming the order are swift and timely, but then comes the return with no after service at all, though as an online service, this is your sustainability line, if you fail it I’ll never pass by again.
No return receipt confirmation, no refund notification, this adds to the frustration, shall I re order or wait until I have a return approval, by that time your client found another option and went for it (true case on my side).

Swift and smooth transaction.

You have a horrible customer service. I hate your company no cooperation whatsoever between emails or anything else calling your company from my phone cost me over $50 in phone calls which is my fault. Try to get some kind of cooperation from you guys because of ECE certification to the back of the helmet, I got no stickers whatsoever, especially in New York State or New York City is mandatory to have the sticker certification Dot or ece .. You guys are horrible forest customer service is a joke joke joke… Plus, I hate my helmet.. I will not Nolan never buy again. And never buy anything in Europe..

Goods are quality, but UK Buyers should note VAT/import tax will be chargeable at customs. Add £60 to the price of your boots. Prices quoted are not comparable to UK based distributors.
God bless bloody Brexit.

I ordered XRV650 AFRICA TWIN 1989 crash bars only to receive CRF1100L 2022 Africa twin crash bars. Very poor quality control and cost me a fortune to return the incorrect items back to Germany. Good to see Australia isn't the only country suffering online incompetence. Disappointed.

Sending order took about 10 business days, instead 1-3, as promised. The answer of customer service wasn’t sharp.

The item was available and the shop offered a good price. But the shipping information is not clear on a site. After ten days of waiting notification appeared of two weeks more for delivery. Asked for refund and received it in short.

Great service, nice price and fast shipping

This is the second time I bought something at motoin.de: last year I bought a IXS jacket,and now IXS trousers. I am very sattisfied with the shopping experience, from the way of ordering product to delivery, all is perfect! For sure a shop to recommend!

Ordered Klim Krios Pro helmet - apart from a 3 week wait the item turned up as expected in great condition. Great price on helmet saved me a few bucks. Happy. My only negative is customer services must be so busy that it takes them a few days to respond to queries.

Easy and fast

Good price for the product, however incorrectly declared for customs and as such I was incorrectly charged VAT where I shouldn’t have been. I now need to go through the painful process of reclaiming from HMRC. I was also ignored when I highlighted this to Motoin for the benefit of their other customers.

Wrong size of Helmet sent so i returned at my expense told I would have to re order correct size and money would be refunded This has not happened. When you change the color of the helmet size defaults to medium which I did not notice. Received no confirmation email of my order only marketing emails. Have now sent 4 emails to the company and phoned 6 times but the customer service is non existent and incompetent cant look up emails cant find orders.
All in All extremely disorganized people to deal with, steer well clear.
I have confirmation the item was returned and a dispute now launched with Paypal.

Update :- I have now received the correct size helmet as described. I also received a message from them through paypal saying they replied to all my emails but had no influence over the fact I did not receive them.
I have received all their marketing emails though so I don't understand how that works but any way thank you for eventually settling this dispute.

Good price and quick international shippment.

13 days and no news about my order, e-mailed them no answer....

Horrible. They never shipped. Per email they postponed me for 1 day and then didn't answer when i wanted to cancel and get a refund. Too bad, had a good experience with them in the past

Best price, quality and fast response to questions.

third time i ordered from this shop, they made a mistake in some items on my third purchase and the good thing is, they acknowledged it and gave me a refund. thank you motoin.de. cheap,legitimate and quality products from this shop.
joseleandrew.ong098 PHILIPPINES

Ordering & payment at the moto in website was easy, received the items in good condition and delivery was prompt.