Moto-Electrical Reviews 

204
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders are processed rapidly and delivered right on time the very next day without any complications. People also appreciate the exceptionally user-friendly website and the wonderfully helpful support provided when searching for rare parts. Buyers often emphasize that the items match descriptions perfectly and work seamlessly once installed on their vehicles. Some reviewers were not happy with specific product issues or unexpected extra costs encountered upon delivery. A few consumers noted receiving faulty items or experiencing difficulties regarding postage fees and tracking details.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch times and next-day... See more

Product

People report high satisfaction with the product and delivery service. Consumers mention that items arrive... See more

Order

Users describe positive interactions with order, highlighting a simple online procedure and fast delivery... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction and noting super efficient... See more

Quality

Customers consistently note positive experiences with quality, praising the good materials, perfect fit, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy To Use Website. Ordered & Paid Immediately Without Issue. Dispatched Same Day & Delivered The Next Day. Perfect Item Application. Installed Without Any Issues This Company Know How To Oper... See more

Company replied

Rated 5 out of 5 stars

Fast delivery of the regulator/rectifier and it worked a treat. A proper professional company. Would recommend using this company. Thanks. Got my bike going again after a lot of other delivered produc... See more

Company replied

Rated 5 out of 5 stars

I was in need of a set brushes and a brush plate for my rare Honda. I called and spoke to David who was super helpful over the phone. Once I had found the OEM part number they quickly matched the... See more

Company replied

Rated 5 out of 5 stars

From the Initial Telephone Conversation to placing the order for a LRU and the Prompt Delivery one day later by the Royal Mail this Team operated Superbly. If you wish I will do a Like on Facebook an... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

Moto-Electrical are the leading supplier of Electrical Engine components in the UK and Europe. Whilst bringing you brands like CRC, RMstator & Arrowhead at affordable prices. Offering Trade accounts and Discounted bulk buys.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(204)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

had to pay at the door to UPS

to bad that i had to pay extra Euro 11,32 to UPS at delivery. i paid allready £22 in the order standard shipping!! :-(

3 May 2025
Moto-Electrical logo

Reply from Moto-Electrical

Hi,

We do apologise but since Brexit this has been the law for the last few years when purchasing from the UK, Many countries now have customer Duties which is governed by them, this is not something that we can control.

Rated 5 out of 5 stars

Excellent experience

Excellent website
Easy ordering
Excellent customer service over phone
Excellent next day delivery
Excellent product
Well packaged
Reall pleased !!
Moto guzzi rectifier

7 April 2025
Rated 5 out of 5 stars

Outstanding Customer Service

Contacted customer service with regard testing a rectifier they were extremely helpful and contacted there supplier. Subsequently my rectifier had a fault and order a new one which arrived quickly.

6 March 2025
Rated 1 out of 5 stars

Ordered the parts that were not depicted in the photo.

Ordered the parts that clearly showed ZETTLER AZ973-1C-12DC4 relay boxes on their website photo. I received aftermarket versions. Wrote to Moto-Electric and they responded by stating they only do aftermarket products, not OEM, with a link to their 'About us page' that states this. Suggested I returned it with a note explaining my reasoning. No apology. No mention of postage refund. False advertising is prohibited under the Trading Regulations 2008.

27 February 2025
Moto-Electrical logo

Reply from Moto-Electrical

Hi Vincent,

I’m sorry if you felt an apology was missing. We previously clarified that we are an aftermarket supplier and included a link to our About Us page for Information. We haven’t refused your return and are happy to issue a refund. We just require a return slip for our records. If you would like to speak with us, please feel free to call me. I'm Chloe, Motoelectrical Manager.

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