Motion RC Europe Reviews 

377
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Precios falsos. Anuncian articulos a un precio determinado y cuando vas a la web de pagos el precio se ha incrementado considerablemente. Se lo comentas en el chat y dicen que el precio correcto es... See more

Company replied

Rated 5 out of 5 stars

Jagdtiger, a incredible RC tank model from Torro. The manufacturer shipped the wrong manual with the tank (not Motion RC Fault) and delivery from FedEx was a bit rough on the wonderful wooden... See more

Rated 5 out of 5 stars

I purchased a Torro Sherman Tank from Motion RC Europe .Website was easy to use delivery was less than a week with tracking provided . Unfortunately tank had a non functioning smoke unit. contacted cu... See more

Rated 5 out of 5 stars

I order up some printed parts for my Freewing F4 Phantom, however upon receipt I notice that the box was damaged and the parts inside had been broken. I contacted Motion RC customer support and Jarret... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

At Motion RC Europe we carry a wide selection of radio control (RC) airplanes, boats, cars, trucks, tanks, helicopters, gliders, transmitters, receivers, lipo batteries, servos, chargers, ESC, motors, glue, wheels, propellers, and more. Shop our lowest prices with free shipping.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

377 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(377)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an issue with the retract on a…

Had an issue with the retract on a Freewing model ordered from MRC.
Submitted a support email and received email from them a day later asking for further info, which I sent.
A replacement retract unit was then mailed out - free of charge - and arrived just three days later.
Can't fault that for service.

16 December 2024
Rated 1 out of 5 stars

No way to reach the support

No way to reach the support. Product delayed. Unresponsive

5 December 2024
Unprompted review
Motion RC Europe logo

Reply from Motion RC Europe

Our phone number is at the top of our web page. You can also click support on our web page and we show 4 contact methods: phone, ticket, chat, or email. You called us this morning and talked to us because your FedEx tracking says "delivery exception". We have reached out to FedEx and they are looking into the issue. We are here 10 hours per day Monday through Friday and we are always happy to help. We will reach out to you again once we know more from FedEx. Please note the issue is a FedEx issue, not a Motion RC issue and we have been on top of it since your phone call.

Rated 5 out of 5 stars

Cannot fault MotionRC at all! 5 stars

Cannot fault MotionRC at all
5 stars from me!

I had a servo fail resulting in a total loss of the model, sadly it had only been flown 3 times and was a couple weeks old.

These can things happen and its nobody in particulars fault, however they way I was dealt with by MotionRC was over and above, I forwarded evidence to support my case and the guys at Motion agreed with me and I was sent a new model free of charge.

I cannot express how happy I am with the level of service I received. Its far too easy for companies to take your money and leave you stranded. Not with MotionRC.

5 stars and would highly recommend MotionRC to anyone involved in the RC hobby.

3 December 2024
Rated 5 out of 5 stars

Five star service with a smiley.

It's the hand-sketched smiley ☺️ on every delivery note that tells you this is one model aircraft company that actually bothers about their customers. Great service - they immediately FedExed out a tiny part that was missing from my order with profuse apologies - and great planes too!

27 November 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very fast and informative response to my query. Great price too and fast shipping. Couldn't have been any better and will definitely but from Motion RC again. Many thanks!

13 November 2024
Rated 5 out of 5 stars

All very well done

All very well done, perfect and super profesional, quik, good info about the parcel & transport!
I am very happy with RC Motion-
Congratulations and thank you!!!

11 November 2024
Rated 5 out of 5 stars

Wrecked but redeemable.

Having suffered a serious mishap with a model helicopter I purchased from Motion RC - I crashed it and wrecked it - I set about repairing it. While not all the parts I required were available from Motion RC, some were and they were quickly despatched and arrived in good time. I have made other purchases from them and have always been well satisfied with their service.

9 October 2024
Rated 5 out of 5 stars

Recommended supplier

Very reliable supplier. I get ever the parts very soon after ordering and for very positive delivery conditions. The communication is perfect. I’m counting with next ordering certainly.

8 October 2024
Rated 5 out of 5 stars

I recently had a fantastic experience…

I recently had a fantastic experience with Motion RC Their communication was outstanding throughout the entire process. I reached out about a faulty item, and they responded quickly and clearly, making everything super easy. Even better, their warranty coverage allowed them to replace my item immediately, with no hassle at all. It’s refreshing to see such commitment to customer satisfaction. Highly recommend!

27 September 2024

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