Mortgage Advice Bureau Reviews 

1,262
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their incredible patience, clear explanations, and professional dedication throughout complex property purchases. People often highlight the exceptional support received from brokers, which significantly takes the stress out of buying a home. However, some people mentioned having to repeatedly chase staff for responses and experiencing frustrating communication delays regarding their applications. A few reviewers were genuinely dissatisfied with sudden advisor changes, poor updates, and a lack of proper assistance during critical stages. Consumers noted that these issues made an already stressful process much more difficult to navigate successfully.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing advisors as extremely professional,... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as consistently... See more

Response time

Consumers find response_time to be ambiguous as experiences vary greatly. While many reviewers praise... See more

User experience

Reviewers mention positive feedback about user_experience, finding the overall process smooth, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used MAB three times now, and they've always assigned me with someone who is knowledgeable, and helpful. My most recent advisor was Laura Baker, who was just superb throughout, even after several... See more

Rated 5 out of 5 stars

Initially recommended from my sister who bought her fist property not long before. First time buyers, had no real idea regarding the process however Ioni guided us through brilliantly, explaining thin... See more

Rated 5 out of 5 stars

This is the 3rd time I have used Mortgage Advice Bureau and they are always extremely helpful. Josh and Joanne take the time to understand what I'm looking for and present the most relevant options. I... See more

Rated 5 out of 5 stars

As a self-employed person, getting a mortgage can be stressful and complicated, but Oliver wild made the whole process so much easier. He took the time to understand my situation, explained all my opt... See more


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau offers expert mortgage advice throughout the UK from a network of over 1600 advisers with access to over 90 lenders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(1,262)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Cem Kupeli - a star mortgage advisor!

I had the pleasure of working with Cem Kupeli as my mortgage advisor, and I couldn’t be more impressed with the service I received. From start to finish, Cem was professional, knowledgeable, and incredibly supportive. He took the time to explain every step of the process in a clear and reassuring way, making what can often feel overwhelming seem smooth and straightforward.

Cem was always quick to respond to any questions I had, no matter how small, and he worked tirelessly to find the best mortgage deal to suit my needs. His friendly and approachable manner made the whole experience stress-free and even enjoyable.

Thanks to Cem's expertise and dedication, I felt confident and well-informed throughout the entire process. I highly recommend him to anyone looking for a mortgage advisor who truly goes the extra mile. An outstanding service from start to finish!

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Taryn. From start to finish, he was absolutely brilliant.

We recently arranged a mortgage through Mortgage Advice Bureau and had the pleasure of dealing with Taryn. From start to finish, he was absolutely brilliant. He put our minds at ease, explained everything clearly, and kept us updated throughout the entire process.

We were initially skeptical—mainly due to the word "Bureau" and our complicated financial structure—but Taryn quickly earned our trust with his professionalism and reassuring approach. Within just two months, he successfully secured us a mortgage for our family home.

We’re incredibly grateful for the support and guidance we received. Highly recommend Taryn and Mortgage Advice Bureau to anyone looking for expert, reliable mortgage advice.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Supportive, Clear, and Stress-Free Mortgage Experience

I had a fantastic experience with Mortgage Advice Bureau, especially working with Sunjay and his team. From the very beginning, they were informative, responsive, and highly professional. As a first-time buyer, I really appreciated how clearly the process of applying for a mortgage was explained to me. Sunjay took the time to walk me through every step, ensuring I felt confident and informed throughout.

What really stood out was their attention to detail and willingness to go the extra mile. In addition to helping me secure a mortgage that suited my needs, they also offered valuable advice on insurance and other financial services, making the whole experience feel seamless and well-supported.

I would highly recommend Mortgage Advice Bureau to anyone looking for reliable, knowledgeable, and friendly mortgage guidance.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very clear and prompt communication: nothing was too much of a concern to follow up on, and they were never too busy to pick up the phone when they deemed that better for my experience than just emailing. I found both Julie and Andy to be kind, courteous and friendly people who were excellent at building rapport and confidence in their services and everything has been delivered perfectly for us twice now. I have no doubt I’ll turn back to MAB when it comes time to remortgage.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer mortgage

I recently completed on my first home purchase with a mortgage via the Mortgage Advice Bureau. I also elected to get income protection insurance via their Protection Advice team. I can’t recommend them highly enough. Graham McCabe handled my initial query and found me an excellent mortgage product, with a good rate and additional cash back. He was great and explained everything really well. My ongoing case was then handled by Kate Gregory. She was excellent and kept on top of things including chasing my solicitor when needed. My income protection insurance was handled by Mat Emery, who took a lot of time to run me through the options and make sure I was happy with my chosen product. I’d recommend MAB to anyone looking to buy, especially other first time buyers who need a bit of support.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect advise especially for First time Buyers

It's our pleasure to leave an outstanding review for Nicola Dugan!
We cannot recommend Nicola highly enough! As first-time buyers, the thought of applying for a mortgage was incredibly daunting – we were, quite frankly, petrified and had no idea where to even begin.
From our very first conversation, Nicola completely put us at ease. She was incredibly patient, understanding, and walked us through every single step of the process. What truly set her apart was her meticulous attention to detail; she helped us compile absolutely everything we needed, ensuring our application was perfect and that we were fully prepared for the lender.
Thanks to Nicola's expertise and unwavering support, we were approved for our mortgage! We genuinely don't know what we would have done without her. If you're a first-time buyer (or anyone needing mortgage assistance!), Nicola D. is the person you want in your corner. She made what felt like an impossible task feel manageable and, ultimately, successful.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Great mortgage broker

This is now the 3rd time I have used Owen Cullen for a mortgage. The service offered by Owen and the team is second to none. Highly recommend anyone looking for a mortgage is in touch with Owen.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Scott

Sarah Scott - Fareham
From the 1st call with Sarah she put my mind at ease with the process of Porting my existing mortgage in my recent house sale.
She kept me updated every step of the way and when i felt a bit overwhelmed she put my mind at ease. She explained every step so well and i couldn't be more delighted when my offer came through.
Having Sarah at the end of the phone/email was a godsend and she has made the whole process a little easier for me.

Thank you Sarah

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Clear communication and professionalism from start to finish

From start to finish, the service Naomi provided was fantastic. She was punctual, concise, and consistently clear in her communication, even meeting with us outside usual work hours to suit our schedules. Every step of the process was handled with efficiency and professionalism, which made what could have been a stressful experience feel straightforward and manageable.

I would highly recommend Naomi for anyone looking for mortgage advice.

1 July 2025
Rated 5 out of 5 stars

Confident

Confident, clear and concise, Dan will expertly guide anyone through the varied and complex landscape of borrowing. Very grateful… onwards and upwards!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing mortgage advisor and…

I had an amazing mortgage advisor and his name is Neil very nice and very helpful when dealing with people and making sure everything is explained correctly and that you understood everything before making your decision and he will always keep you updated with everything thank you so much for helping me in the past month I really appreciate all the help you have given me

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Approached MAB after being recommended by a friend, advisor initially really helpful and promising, listened to me, took advice from a senior colleague and got back to me. Asked for documents to be uploaded and he would go away and get back to me within a few days. Documents all uploaded with all my personal details on. Advisor failed to get back in touch with me… despite multiple calls and emails I am yet to hear anything back. Appreciate my case was complex, but if it wasn’t achievable I’d expect honesty and some communication. Really disappointed. Went to another broker who listened to me and helped me.

9 June 2025
Unprompted review

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