Mortgage Medics Reviews 

1,865
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and knowledgeable when guiding first-time buyers through every step of the complex mortgage journey. Reviewers often describe the team as approachable and reassuring, ensuring that no question ever feels too small or burdensome. People deeply appreciate the prompt responses and clear, thorough explanations provided, which turn potentially stressful financial situations into smooth experiences. Consumers consistently note that the overall service is efficient, highly professional, and remarkably successful at finding competitive deals and securing the best possible rates. Many individuals state they would strongly recommend these advisors to anyone looking for trusted financial guidance.

What people talk about most

Staff

People report positive experiences with staff, describing team members as prompt, approachable, and extremely... See more

Service

Consumers find service to be positive, highlighting an exceptional level of support and guidance throughout... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and helpful... See more

Response time

Clients share positive opinions on response time, highlighting a consistent consensus regarding rapid and... See more

Price

Customers had positive experiences with price, consistently expressing appreciation for securing the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Andrea and Will helped myself and my partner navigate through the house buying process as first time buyers. They were always available if we had any questions, talked us through the process, and... See more

Company replied

Rated 5 out of 5 stars

Ella made the whole process of remortgaging very straightforward. All the options were explained clearly making it easy for me to choose the right product. I was regularly updated on progress so I was... See more

Company replied

Rated 5 out of 5 stars

We were not an easy case to deal with given our ages and credit history but Will and Andrea between them worked miracles finding us a decent mortgage provider. We were guided through the entire proces... See more

Company replied

Rated 5 out of 5 stars

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions,... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker
  5. Life Insurance Agency
  6. Property Investment

Written by the company

Independent, whole of market mortgage & insurance advice with offices in Brighton, Hove & Woking. Passionate about great advice and helping you save time & money,

Free Initial Consultation

Written by the company

We won't charge to help you understand your options
Hoping to get on the property ladder or starting to explore your remortgage options? Talk to us and we'll help you understand what's possible. Then it's up to you whether you want to engage our paid services.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,865)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% would recommend!

100% would recommend!

Jon was so informative and helpful during my first move. He made the process move along so smoothly with keeping me up to date all the time and taking the time to answer any questions I had. Also making sure I understood what was happening from start to finish. Which was so appreciated!

Thank you for all your help! I would recommend Mortgage Medics to anyone looking for professional advice!

11 December 2025
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Joe - thanks for taking the time to leave a review. I'm delighted to hear you had a great experience with Jon and we were able to help you with your purchase. I hope you're happy in your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Confident that we were dealing with professionals. Guided all the way.

15 December 2025
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Kevin - thank you for your kind words and the 5-star rating. I'm delighted to hear you had a great experience and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

We bought our dream home

Ella Tuck was on our side from start to finish, it took the better part of a year to find our dream home but it never felt like we were a burden to her. Ella was extremely responsive to all of our queries and left no stone unturned. As first time buyers there was a lot we didn’t know, Ella took her time to explain each step thoroughly. The mortgage was offered within 2 days of applying, and we’re happy with the rate provided.

10 December 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi George - thanks for such a thoughtful and generous review. I'm delighted to hear we were able to help you with your first home purchase, and you had a great experience with Ella. I hope you make many happy memories in your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Mortgage Medics were amazing

Mortgage Medics were amazing. Everything regarding my remortgage was explained in great detail. I was kept up to date with the progress all the way along. It was always very easy to speak with someone on the telephone. I felt as though I was the only person they were dealing with and nothing was too much trouble. Always very patient and friendly. Excellent service.

9 December 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Yvonne — thank you so much for your thoughtful and generous review.

I’m delighted to hear that you had such a positive experience with your remortgage and that the team kept you well informed throughout the process. It’s great to know you felt supported every step of the way.

Thank you for choosing Mortgage Medics — we really appreciate your trust and look forward to helping you again in the future.

— Sam Murphy, Managing Director

Rated 5 out of 5 stars

Honest help and that extra mile

A big thank you to Ella and the team at Morgage Medics. My father passed from vascular dementia and we were struggling with the Morgage we had to pay for his care. They came up with the most amazing new deal that leaves us positive for the future thank you

10 December 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Paul — thank you very much for your kind review.

We’re really pleased that Ella and the team were able to help during a challenging time and find a solution that leaves you feeling more positive about the future. Thank you for placing your trust in Mortgage Medics.

We wish you all the very best and we look forward to working with you again in the future.

— Sam Murphy, Managing Director

Rated 5 out of 5 stars

Highly recommend

Gemma and Toby were professional and diligent throughout. They made the whole process of remortgaging straightforward and hassle free.

1 December 2025
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Ruairidh - thanks for taking the time to leave a review. I'm delighted to hear you had a great experience with Gemma. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

I cannot recommend Ella highly enough

I cannot recommend Ella highly enough! She made the challenging and lengthy process of securing my mortgage feel effortless. She was always on hand to answer any questions I had along the way, and her support made the entire experience so much more enjoyable. Truly outstanding service!

11 December 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Ruby - thanks for taking the time to leave such a thoughtful and generous review. I'm delighted to hear you had a great experience with Ella and I hope you're settling in well to your new home! We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Friendly and professional mortgage advice

Jon was a brilliant help throughout the process of obtaining a mortgage. Incredibly professional and efficiently reassuring throughout with all his knowledge and expertise. We will definitely be using in the future and recommending to friends.

5 December 2025
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Ed - thanks very much for taking the time to leave a review. I'm delighted to hear you had a brilliant experience with Jon. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always. We have always and will always use Mortgage Medics whenever we need a new mortgage.

9 December 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Richard - Thank you so much for your kind words and 5 star review! It really means a lot to all of us. We’re delighted to have been able to support you, and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

incredibly patient and helpful. I felt they went beyond the call of duty.

The team at Mortgage medics were fantastic. From the beginning to the end, they were calm, helpful and patient. As first time buyers we didnt have a clue, and we really couldnt of done it without them. The assistance they gave us was first rate, and given that the overall cost was so competitive, it showed how much they cared about what they do.

25 November 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Carola - thank you for taking the time to leave a review. I'm delighted to hear you had a great experience with us and we were able to help you with your purchase. I hope you're settling in well and make many happy memories in your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Was such an easy process using Mortgage…

Was such an easy process using Mortgage Medics. Will especially giving me the best deal for my first home!

1 December 2025
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Harry - We appreciate your kind words and the 5-star rating. I'm delighted to hear you had a great experience with Will. I hope you're settling in well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Mortgage made easy

Gareth is one the best people we’ve had the pleasure of dealing with across any company. As first time buyers he explained everything to us clearly & patiently and always had time for our questions, and we felt hugely reassured going through the process with his calm expertise. The whole process was seamless across what was a stressful period and a huge thank you to both Gareth & Toby who were brilliant from start to finish.

Wouldn’t hesitate to recommend Mortgage Medics to anyone reading this!

13 November 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi William - Thank you for taking the time to leave such a generous and thoughtful review. I'm delighted to hear you had a great experience with Gareth & Toby. I hope you're settling in to your new home well and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Very good mortgage advice

A great team of experienced advisors, Gemma is very good!

12 November 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Grant - thanks for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Excellent service

Gemma has just supported us with re mortgaging. The process has been really smooth and I would definitely recommend her service.

12 November 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Carina - thanks so much for your wonderful review. I'm so pleased to hear you had a great experience with Gemma - your feedback means a lot to us. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Great team

Great team, very dedicated, loyal people and very supportive, recommend to everyone who is looking to purchase a home!

15 November 2025
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Roxana - thank you for your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Ella has been absolutely incredible…

Ella has been absolutely incredible from start to finish! I was a bit nervous at first, as my previous consultant had left, but I shouldn’t have worried for a second. From our very first chat, Ella completely put me at ease.

When I first got in touch, our house wasn’t even on the market yet and I’d already fallen in love with another place. Ella didn’t just reassure me, she jumped straight in, explored every angle, and came back with loads of different options for us to choose from.

She’s been so organised, knowledgeable, and proactive throughout, always one step ahead and genuinely invested in helping us find the best solution. Ella made what could’ve been a really stressful process feel smooth and easy. I couldn’t recommend her (and Mortgage Medics) more highly!

11 November 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Manon - thanks very much for your kind words and the 5-star rating. I'm delighted to hear you had a great experience with with Ella, and we appreciate your repeat custom. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

friendly prompt and knowledgeable

friendly prompt and knowledgeable

30 October 2025
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Daren - thank you for your kind words and the 5-star rating. I hope you're settling in well to your new home and we look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service! Thanks Ella and Andrea for all your help!🥂

6 November 2025
Mortgage Medics logo

Reply from Mortgage Medics

Thank you Crosby! We appreciate your kind words and the 5-star rating. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Can't say enough about the service we…

Can't say enough about the service we have received. Many thanks to Ella & Andrea who have made things so easy for my Wife and I.

Anyone looking for a mortgage broker needs to make Mortgage Medics their first choice.

Thank you Mortgage Medics!

5 November 2025
Mortgage Medics logo

Reply from Mortgage Medics

Hi Kevin - thanks very much for your thoughtful and generous review. I'm delighted to hear you had a great experience with Ella & Andrea and we were able to support you with your recent remortgage. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

Rated 5 out of 5 stars

Gemma at Mortgage Medics was the bright light that guided me when I’d almost given up.

Gemma at Mortgage Medics was the bright light that guided me when I’d almost given up.
After being declined three times, I felt completely defeated — but then I met Gemma. From the very first conversation, she gave me hope again. Her knowledge is incredible — she explained everything in a way that made sense, guided me through every step, and taught me so much along the way.

She was always there when I had questions, always communicating with such patience and care. Thanks to her, I finally got my mortgage, something I honestly thought was impossible.
Gemma, you’ve changed my life — I’ll forever be grateful for your kindness, expertise, and determination.

6 October 2025
Unprompted review
Mortgage Medics logo

Reply from Mortgage Medics

Hi Seda - thank you so much for your thoughtful and generous review. I'm delighted to hear you had a great experience with Gemma and we were able to help you with your home purchase. I hope you're settling in well and make many happy memories in your new home. We look forward to working with you again in the future.

- Sam Murphy, Managing Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look