Good range of products but another company that skimps on delivery. Stayed in all day for DX logistics to deliver and they never turned up. Really annoying. Shop elsewhere.
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I was helping with an annual charity jumble sale and found we urgently needed more wire dress rails. I confirned and paid for them in the afternoon of Thurs 26 Sept and Morplan pulled out all the stop... See more
Company replied
I ordered a steamer online - customer service quickly sorted my order over the phone whilst Paypal was down on their payment site. Later I had a price query & spoke with Leigh who was super helpful -... See more
Company replied
Excellent service - as ever - from Morplan. I always order over the telephone and, once connected, the staff I speak to are very obliging, helpful and efficient. The hangers - which I have been using... See more
Company replied
Company details
Written by the company
Morplan is the number one supplier to the UK's retail and fashion industries. Next day delivery available & competitive prices on all retail supplies
Contact info
Unit 1, Temple Bank, CM20 2DY, Harlow, United Kingdom
- 0330 44 55 666
- customerservices@morplan.com
- www.morplan.com
4.2
Great
7K reviews
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Hasn’t replied to negative reviews
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As expected
As expected, items were as described. Could have been a better picture of the item on the website
16 October 2024
Reply from morplan
Thank you for taking the time to leave a review and for your feedback on the picture. Kindest regards, Morplan Team
Quick and efficient service.
12 October 2024
Reply from morplan
Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team
Very long delivery of goods.
16 October 2024
Reply from morplan
Thank you for taking the time to leave a review. Unfortunately this item is currently out of stock and this would have been highlighted on our website when you placed your order. Kindest regards, Morplan Team
Good quality boxes quickly delivered
Very happy with the quality of their boxes, and very quickly delivered.
11 October 2024
Reply from morplan
Thank you for leaving your positive feedback on our Trustpilot page. We appreciate you taking the time to provide feedback for future customers to see. Many thanks, Morplan Team
Arrived on time all ok
All ok packaging a bit worse for ware but it all survived and delivery was perfect very helpful driver A+
21 October 2024
Reply from morplan
Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team
Reply from morplan
We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team
Great Service and Quality Products
Been using Morplan since we started in business 9 years ago. Great service, quality products and delivered on time. Thank you 😊
11 October 2024
Reply from morplan
Thank you for leaving your positive feedback on our Trustpilot page. We appreciate you taking the time to provide feedback for future customers to see. Many thanks, Morplan Team
Easy to order online
Easy to order online, and delivery arrived on time. Thanks again Morplan!!
10 October 2024
Reply from morplan
We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team
Bad customer service
I ordered the spinner on Thursday and I called the following Tuesday to see where it was, i spoke to customer services and was told that she would chase it and call me back. At 2pm I called again and a man answered. He said that the lady could not get hold of the warehouse more the delivery company and the are sending another one. After 3 days I and 5 calls later. I STILL DONT HAVE MY SPINNER and missed my launch with a massive retailer. I called again on the Friday and was told that they no longer had the spinner. They refund me without an apology. I then had to find another spinner. But that won’t arrive for another 3 days. I personally would not use them again, because they have no idea how to treat customers. A simple telephone call to apologize and say sorry we don’t have the product, rather the lie and say they have resent 3 more items.
10 October 2024
Reply from morplan
Thank you for taking the time to leave a review. We are very sorry for the problems you encountered with your delivery and that we were unable to supply you with the Spinner unit you ordered. Please accept our sincere apologies for any inconvenience this caused you. Kindest regards, Morplan Team
Quick delivery and helpful service
14 October 2024
Reply from morplan
Morplan would like to express our gratitude for your positive feedback on your shopping experience; we hope to see you again soon. Many thanks, Morplan Team
Dreadful Company Stee Clear…
This company is the pits as far as customer service is concerned. Weeks ago I ordered a display item. It arrived damaged. Offered a measly 10% discount so told them I wanted a replacement. Wouldn't send replacement til item collected. Took weeks and me having to stay in each time a collection arranged. Eventually collected then I had to chase for a replacement. Waited in several times for this but never arrived. Finally promised a timed delivery because of all the hassle. That never happened so yesterday told them to forget it and send me a refund. When I get this is anyone's guess.
18 October 2024
Unprompted review
Reply from morplan
Thank you for taking the time to leave a review. We are sorry for the problems you encountered with your display unit and sending a replacement item to you. We have arranged a full refund for you. Once again we are sorry for any inconvenience this has caused. Kindest regards, Morplan Team
Excellent products as always
11 October 2024
Reply from morplan
Thank you for leaving your positive feedback on our Trustpilot page. We appreciate you taking the time to provide feedback for future customers to see. Many thanks, Morplan Team
Excellent service
Excellent service - as ever - from Morplan. I always order over the telephone and, once connected, the staff I speak to are very obliging, helpful and efficient. The hangers - which I have been using for over 20 years are excellent for a theatre wardrobe as they can take a lot of weight and are silent on a rail backstage.
The order arrived the next day.
7 October 2024
Reply from morplan
Thank you for your valued feedback on your experience with Morplan! We hope you found everything you needed when shopping with us. Many thanks, Morplan Team
Service by Morplan is generally good
Service by Morplan is generally good, however what lets them down is appalling service by their courier DX
11 October 2024
Reply from morplan
Thank you for taking the time to leave a review. We are sorry that there has been a delay delivering your order. Our courier has been trying to deliver your order and attempted on several occasions. However they are struggling to do this within the short time span that you are open. They are attempting to deliver this again today. Kindest regards, Morplan Team
Reply from morplan
Thank you for leaving your positive feedback on our Trustpilot page. We appreciate you taking the time to provide feedback for future customers to see. Many thanks, Morplan Team
I've been going to Morplan for years
I've been going to Morplan for years, and hope to continue for years to come.
Always have great service and very personable, Love you Morplan!
11 October 2024
Reply from morplan
Morplan would like to thank you for your review and shopping in store! We look forward to your visit again soon! Many thanks, Morplan Team
Really helpful staff
10 October 2024
Reply from morplan
Thank you for taking the time to leave your feedback on your recent shopping experience with Morplan, we hope to see you again soon. Many thanks, Morplan Team
Reply from morplan
Morplan would like to express our gratitude for your positive feedback on your shopping experience; we hope to see you again soon. Many thanks, Morplan Team
First order
First order. Nothing received for two weeks paid in full in advance after four phone calls to Chase. I was told the order had been blocked by your accounts team without any reason or explanation.
No communication money taken no goods received.
Will not be ordering again
8 October 2024
Reply from morplan
Thank you for taking the time to leave a review. We are sorry for the delay in processing your order. We understand that you have now cancelled the order and we have arranged a refund for you. Kindest regards, Morplan Team
Ordered on line in afternoon and…
Ordered on line in afternoon and delivered next day -great service!
10 October 2024
Reply from morplan
We appreciate your kind feedback on Morplan and look forward to helping you again soon! Many thanks, Morplan Team
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