Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all t... See more
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Review summary
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Reviews shaping this summary
Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty swi... See more
Company replied
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I s... See more
Company replied
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... See more
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Company details
Written by the company
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contact info
, , , United Kingdom
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Excellent customer service, immediate response to query and sent relevant information and offered support, highly recommend
15 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review 😀.
We’re delighted to hear that you received an immediate response and found our support helpful and informative.
Providing quick, clear, and supportive service is exactly what we aim for, so it’s great to know this stood out to you.
Thank you for your recommendation and for choosing Morphy Richards 😊.
Difficult to buy a VERY NOISY KETTLE
Due to the unclear checkout process with Morphy Richards I ended buying 2 kettles instead of 1 by mistake . I was unable to cancel despite getting on to their customer service the same day as the order was placed. The return and refund process is unnecessarily slow and difficult. Also, the Motive 1.7L Jug Kettle I bought is EXTREMELY NOISY - the loudest kettle I ever had in 55 years - and it does not keep boiling long enough to be 100% sure that any germs in the water are killed and really dead.
28 May 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations, and we’d like to clarify a few important points.
Your order was placed at 18:02, which is outside of our customer service operating hours (which close at 17:00). We received your email request at 18:34 and responded at the earliest available opportunity the following day at 12:18. By this time, the order had already been processed by our warehouse team. As outlined in our cancellation policy, due to the speed of our dispatch operation, it is not always possible to stop an order once it has entered processing, even if it has not yet been marked as dispatched.
We do appreciate that ordering errors can happen. However, customers are provided with a full order summary and the opportunity to review all items before completing checkout. This step is specifically in place to help prevent situations such as duplicate orders.
Once we confirmed that cancellation was no longer possible, we promptly provided clear return instructions. Our returns and refunds process is standard: items must be received back at our warehouse before a refund can be issued. This ensures fairness and accountability across all orders.
Regarding your comments about the kettle, perceptions of noise can vary depending on the model and personal expectations. Customers seeking a quieter boiling experience may wish to consider models specifically designed with quiet boil technology, as not all kettles are engineered with this feature.
We’re always looking to improve and do take feedback seriously, but we also aim to ensure that information shared in reviews accurately reflects how our processes work.
If you still require assistance with your return, our customer support team will be happy to help.
Deep fat fryer was faulty,Customer…
Deep fat fryer was faulty,Customer service very helpful and sending me a new one.
15 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review 😊
We’re sorry to hear that your deep fat fryer was faulty, but we’re really pleased that our customer service team was able to assist you and arrange a replacement quickly.
We hope your new fryer works perfectly for you, and thank you again for your feedback 😀.
My breadmaker arrived and when I opened…
My breadmaker arrived and when I opened it the kneading blade was missing. I contacted customer service and once my purchase was verified my part was ordered. The customer service was exceptional, keeping me updated regularly of progress and confirming my missing part would with me in a few days. Would definitely Morphy Richards based on this interaction.
12 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀
We’re sorry to hear that your breadmaker arrived with a missing part, but we’re really pleased that our team was able to resolve this quickly and keep you updated throughout.
It’s great to know you found the service exceptional and felt supported every step of the way, this is exactly the experience we aim to provide.
Thank you for your recommendation and for choosing Morphy Richards 😊.
My call to you this morning was dealt…
My call to you this morning was dealt with by Claire so efficiently and with speed and full customer service focus at its best , nowadays in my experience that level is lacking but not with your Company and particularly Claire …. thank you again
15 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review 🤩.
We’re delighted to hear that your call was handled so efficiently and that Claire provided such a high level of customer service. We’ll be sure to pass on your kind words to her.
Thank you again for your feedback and for choosing Morphy Richards 😊.
Kettle not switching off
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I sent proof of purchase, photos and video. Millie responded quickly. I would recommend Morphy Richards.
Successful and prompt outcome
6 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 🤩
We’re sorry to hear about the issue with your kettle, but we’re really pleased that our team was able to resolve this quickly and get a replacement to you within just a few days.
It’s great to hear that Millie kept things moving smoothly and made the process straightforward, we’ll be sure to pass on your kind feedback.
Thank you for your recommendation and for choosing Morphy Richards 😀.
CLASSIC SOUP MAKER
OMG! I can't believe how good this soup maker is! Why did I not buy one sooner! I always thought making soup in a pot was the best way but I was so wrong! My friend raved about his soup maker so in time I asked him which one he had and I copied him. I'm so glad I did as I think its amazing. I was quite poorly shortly after it arrived and fancied some soup so filled it up and switched it on, 20 mins later I had veggie soup that was all blitzed and ready to pour. Just what the dr ordered. Definitely worth ordering 💜
14 March 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your amazing 5-star review 🤩
We absolutely love your enthusiasm, it’s exactly how we hope everyone feels using our soup maker! There’s nothing better than a quick, comforting bowl of homemade soup, especially when you’re not feeling your best.
We’re so pleased to hear it’s been such a great addition to your kitchen and that it delivered exactly when you needed it most.
Wishing you all the best, and thank you again for your choosing Morphy Richards 😀.
The item was delivered quickly but in…
The item was delivered quickly but in first use was faulty - I contacted the customer service department who were excellent - gave me instruction to dispose of faulty item and offered replacement. I declined and got a refund which was issued without delay.
8 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your review.
We’re sorry to hear that your item was faulty on first use, but we’re really pleased that our customer service team was able to support you quickly and offer a suitable resolution.
While it’s a shame you chose not to receive a replacement, we’re glad the refund process was handled smoothly and without delay.
We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Not good customer service for faulty items
Their products are good. But if on occasion you find a fault they dont want to know. Thankfully the retailer honoured morphy richards three year guarantee and refunded. But they shouldn't have to and were quite annoyed at this.. Have now purchased another make plus two extra appliances. I won't trust them again. I found Millie not helpful at all
5 June 2026
Unprompted review
Reply from Morphy Richards UK
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We always aim to support our customers as quickly and effectively as possible when an issue arises. We did request some additional details so we could fully review your case, but unfortunately we haven’t yet received a response. Without this information, we’re unable to investigate what may have happened on this occasion.
In line with consumer law, if a product develops a fault within the first 12 months, the retailer is responsible for providing a resolution. That said, we do always encourage customers to contact us directly in the first instance, as many issues can be resolved quickly through troubleshooting or replacement parts, avoiding unnecessary inconvenience.
We’re sorry to hear you found our service unhelpful, as this is not the experience we strive to provide. If you’re happy to get back in touch with your details, we would still welcome the opportunity to review this for you.
Excellent
Excellent Millie was so friendly got back to my e-mail in a couple of hours and sent my replacement item out
10 June 2026
Unprompted review
Reply from Morphy Richards UK
We're delighted to hear that Millie provided such friendly and efficient service.
Your kind feedback will be passed on to Millie, who will be thrilled to know that her efforts made a positive difference to your experience.
Thank you for choosing us, and we hope you enjoy your replacement item! 😊
Amazing customer service and customer…
Amazing customer service and customer satisfaction. Thank you Jack
8 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful 5-star review!
We're delighted to hear that you were pleased with both the customer service you received and the resolution provided. Your kind words mean a great deal to us, and we'll be sure to pass your thanks on to Jack, who will be thrilled to know that he made such a positive impression.
Thank you for taking the time to share your experience, and we hope to assist you again in the future.
Order sent to wrong address
Order sent to wrong address, they came back to me straight away within the next day to resend a new one, many thanks
10 June 2026
Unprompted review
Reply from Morphy Richards UK
We're pleased that our team were able to resolve the issue quickly and arrange a replacement for you. Your kind feedback is greatly appreciated, and we're delighted that we could get everything sorted promptly.
Thank you for choosing us, and we hope you enjoy your new item!
Regards a Compact Espresso Maker...
Regards a Compact Espresso Maker...
The machine had a fault after about a year of use, until then it made a very good cup of coffee.
I contacted Morphy Richards' customer service for help and after a couple of emails and photographs they sent a replacement machine.
Very impressed by their service.
We have had a number of Morphy Richards products over the years, and will certainly purchase from them again.
11 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We’re sorry to hear your espresso maker developed a fault, but we’re really pleased that our team was able to resolve this quickly and get a replacement out to you. It’s especially great to hear that you’ve enjoyed a number of Morphy Richards products over the years and that this experience has reinforced your confidence in us 😊. Thank you again for your continued support and kind words!
SLOW COOKER EXPLODING GLASS LID
Please be careful with this Morphy Richards Slow Cooker 3.5 Litre 48709 Brushed Steel (with glass lid). It had only been used on 6 occasions. I was cooking a casserole on low and after 2 hours the slow cooker overheated and the glass lid shattered/exploded. Thankfully nobody was hurt but decent meat and vegetables could not be used (as full of glass). I have taken this up with Morphy Richards and they are not interested in refunding or even apologising. I have since read reviews that this has happened to others too. It’s shocked us that this has happened and also shocked us that Morphy Richards do not care.
2 June 2026
Unprompted review
Reply from Morphy Richards UK
We’re sorry to read your review and are pleased that no one was injured.
We take concerns like this seriously and did respond to your enquiry, requesting further information so that the matter could be properly investigated. Unfortunately, as the product had been disposed of and no proof of purchase or product details were provided, we were unable to verify the age, condition, or cause of the issue.
Based on the model reference provided, this product range was manufactured between 2011 and 2020, which indicates the appliance may have been in use for a considerable period of time. Without purchase details, we are unable to confirm its history or usage.
For clarity, this model is fitted with a thermal safety cut-out and cannot overheat in the manner described. The lid is made from tempered glass, which can shatter if it has developed a weakness over time (for example through minor impact damage or stress around the handle), even where no visible damage is apparent.
Without the opportunity to inspect the product or review the requested information, we are unable to substantiate the concerns raised.
If further details can be provided, we would be happy to review this again.
Dangerous Steam Iron.
I’ve had a Morphy Richards power steam elite iron for some while. The iron itself is very good but it has one major flaw that I must warn you about. The iron automatically cleans itself when it has been used for a set amount of time. When this is complete you must leave the iron for at least 40 mins before attempting to use it. The iron remains very hot and the water container is full of hot liquid. I was going away on holiday that evening and needed to iron my clothes quickly. I didn’t leave the iron long enough and badly burned my hand just before I was due to leave for the airport. Please be very careful with this iron even if you are in a rush. It would also be great if Morphy Richards took away the auto clean function and allowed users to decide when to clean the iron.
8 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your feedback.
The auto-clean function you’ve mentioned is an intentional safety and maintenance feature built into the Power Steam Elite. It activates after a certain level of usage (approximately 5 litres of water) to help prevent limescale build-up and maintain long-term performance, so users don’t have to remember to carry this out manually.
During this process, the unit can remain hot and contain hot water for a period of time, which is why we do advise allowing the product to cool fully before handling or resuming use. We understand that this can be inconvenient if you’re in a hurry, but this guidance is important for safe operation.
We do appreciate your comments regarding manual control of the cleaning function, and we’ll be sure to pass this feedback on to our product team for consideration in future designs.
Great service
We had lost the operating instructions for a bread maker which was at least 10 years old. Morphy Richards sent us a copy of the manual immediately.
8 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review 😀. We’re really pleased we could help by providing a copy of the manual for your bread maker, even after all these years. Thank you again for your kind feedback 😊.
Iron stopped working
Iron stopped working. Emailed customer support as it was still in warranty. Quick response. They wanted a comprehensive but reasonable amount of evidence of purchase, photos, troubleshooting but quickly sent a replacement iron which arrived very promptly. Would definitely buy another product knowing this level of customer service is available.
8 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review 😀. We’re sorry to hear about the issue with your iron, but we’re really pleased that our team was able to respond quickly and get everything resolved for you. While we do need to gather some details to support warranty claims, it’s great to hear you found the process reasonable and that your replacement arrived promptly. It means a lot to know that this experience has given you confidence to choose Morphy Richards again in the future. Thank you again for your feedback 😊.
Genius kettle…
Bought a few Morphy Richards appliances lately, but the Hive kettle is GREAT! I mean, who wants to fight with the lid when you’re half asleep making your morning cuppa, when you can just fill it straight through the top? GENIUS!!!
6 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your brilliant 5-star review 😀 We’re so pleased to hear you’re enjoying the Hive kettle and its easy-fill design. It’s great to know you’ve been enjoying your Morphy Richards appliances, and we really appreciate your continued support. Thanks again for your fantastic feedback 😊.
Sold me a faulty or mid-advertised slow cooker and have refused a refund
Bought a slow cooker on Amazon. It’s advertised as having a pan that can be used on an electric hob to sauté foods before putting in the slow cooker machine. First time I used the product I noticed staining on my kitchen hob and part of the coating on the bottom of the pan had worn off (presumably onto my now stained hob). I contacted Morphy Richards directly (with contact details obtained through the seller information on Amazon). Their customer support team told me to return the item directly to them and sent me details to do so through DPD. DPD appear to have lost/stolen this item as the tracking number does not work. I asked Morphy Richards if, nevertheless, they would be giving me a refund of the item as their courier has lost it. Their customer support team then told me that I should have returned the item through Amazon in the first place. They told me this the day after the Amazon returns window had expired and, in any event, I no longer have the item as it has been lost by their courier. I am hugely disappointed with how I have been treated in these interactions after having received a faulty or mis-advertised product. I think it’s also salient that Morphy Richards was the seller on Amazon and so I don’t think it was a huge stretch for me to think that by sending the product directly back to them then they would provide me with a refund!
4 June 2026
Unprompted review
Reply from Morphy Richards UK
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
Having reviewed your correspondence with our team, we can see that when your return was arranged, it was clearly explained that the product would be sent back to us for inspection, and that the outcome, including any resolution, would be determined following this investigation.
As the purchase was made via Amazon, your statutory rights, including refunds, are held with the retailer. In cases where a customer is specifically seeking a refund, we would always advise contacting the retailer directly in the first instance. Had this been communicated to us at the outset, we would have guided you down that route immediately rather than arranging a return for assessment.
With regard to the return itself, we understand your concern about the parcel’s current status. While tracking updates are not yet available, the courier has not confirmed the item as lost. An investigation is actively ongoing, and we have been assured that every effort is being made to locate the parcel and return it to us as soon as possible. Until this process is complete, the case remains open.
We completely understand how frustrating this situation must feel, and we want to reassure you that we are continuing to monitor the courier’s investigation closely. As soon as there is a confirmed outcome, we will be in a position to advise on the next steps.
Thank you again for your patience while this is being resolved.
Excellent customer service
I bought a Morphy Richards kettle and toaster in November, the following MAy a crack appeared on the ring section of the lid and then a few weeks later in came off completely. We tried to fix it but it just kept breaking. I contacted Morphy Richards via their website and they replied the following day, after sendng an explanation, photos and proff of purchase they agreed to send me a new kettle - this was all sored within a couple of days, The person i dealt with (Sam) was really great, I was really impressed!
3 June 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful review 😀. We’re sorry to hear about the issue with your kettle, but we’re really pleased that our team was able to resolve this quickly and get a replacement out to you without hassle. It’s great to hear that Sam provided such excellent support throughout, we’ll be sure to pass on your kind feedback. Thank you again for your feedback and for choosing Morphy Richards 😊.
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