Moorland Fuels Reviews 

360
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and helpful staff members who make communication entirely straightforward and pleasant. Consumers consistently highlight the fast and efficient delivery service, noting that orders always arrive promptly and safely. Buyers also appreciate the competitive pricing and clear guidance provided when setting up their fuel tanks. Some reviewers were not happy with occasional pricing concerns or unexpected increases in the cost of fuel. Some people also noted concerns about higher expenses or previous delivery issues encountered with the service. A few individuals experienced communication challenges when trying to resolve scheduling or urgent delivery needs.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive on time and... See more

Staff

Consumers find staff to be exceptionally friendly, helpful, and efficient. Reviewers consistently mention... See more

Service

Users describe positive interactions with service, highlighting fast and efficient deliveries alongside great... See more

Price

Clients share positive opinions on price, noting that it is very easy to get a quote and that rates are... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the polite, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more

Company replied

Rated 5 out of 5 stars

Having been a customer of Moorland Fuel for 14 years, I have always found them helpful and reliable. Although, at times they maybe slightly more expensive than the cheapest available, I know that, in... See more

Rated 5 out of 5 stars

Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.

Company replied

Rated 5 out of 5 stars

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more


Company details

  1. Boiler and Heating Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier
  4. Grounds Maintenance Service

Written by the company

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

360 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(360)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, great prices as always. Try them, local people doing us proud

23 June 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review Brian, we really appreciate your support!

Rated 5 out of 5 stars

Easy to book

Easy to book, delivered on time. Very pleasant driver

20 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review Ian, much appreciated.

Rated 5 out of 5 stars

Excellent service

I ordered the oil for my elderly neighbour. The delivery was made the following day. So excellent service by Moorland Fuels.

6 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you so much Susan, glad that we could help!

Rated 5 out of 5 stars

I think very highly of Moorland Fuels

I think very highly of Moorland Fuels indeed.Their service is excellent all the way through from the first quote, through ordering, office support staff, delivery by a driver its a pleasure to deal with and a follow up e-mail with the invoice and quality check. Top marks

5 May 2021
Unprompted review
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much for your review Michael. We really appreciate your continued support!

Rated 5 out of 5 stars

Great service

Great service. Very efficient over the phone and friendly, quick delivery driver.
Thank you

4 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much

Rated 5 out of 5 stars

Excellent service

Excellent service - friendly and helpful on the phone. Thanks.

2 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you, really appreciated

Rated 4 out of 5 stars

Prompt delivery and service

Prompt delivery and service
Best to check internet price

1 May 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review Stephen. We feel that there is very much a need for both services, our friendly sales team are here to answer any queries you may have.

Rated 5 out of 5 stars

Great service

Extremely helpful and efficient service from telephone contact through to delivery. The service is consistent and reliable and information concerning prices is passed on at the initial contact stage. I am very happy I transferred to Moorland Fuels and pleased to support this local business.

29 April 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review Helen, very much appreciated. So pleased that you are happy with our service.

Rated 5 out of 5 stars

Fabulous service

Fabulous service! Ordered oil on Monday morning having run out on Saturday. These wonderful people delivered to us on Monday afternoon! How good is that. Thank you.

27 April 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much for your lovely review... so glad we were able to help you so quickly!

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