MOO Reviews 18,528

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the overall service, highlighting the excellent printing and materials. Many people appreciate the smooth ordering process, the user-friendly website, and the quick turnaround times for delivery. The customer service is frequently described as exceptional, with agents being helpful, prompt, and dedicated to resolving issues. However, some customers were not happy with the quality of their orders, noting issues like misaligned foil, faded edges, or bent corners on cards. A few other people also felt that the customer service was unhelpful or unresponsive, leading to dissatisfaction with how their concerns were addressed.

What people talk about most

Product

People report positive experiences with product, often praising the high quality of materials, vibrant... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional quality of products,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its exceptional quality, efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Great service and high quality printing. I was pleased with my entire ordering process - this was my third time using Moo and I will continue using their services and recommend it to others as well. I... See more

Rated 5 out of 5 stars

Amazing service from Moo print as always... 1. High quality 2. Delivered bang on time. I receive the new business cards and noticed an issue regarding the spelling on the print (my fault). I amende... See more

Rated 5 out of 5 stars

Moo is quality and experience. Their sample kit is perfect for ideating the best collateral for your needs. The design templates were great for our designer to interpret our brand for printing mater... See more

Rated 5 out of 5 stars

This is a high-quality service from start to finish. The easy-to-use website, email communication that kept us informed at every step, and the delivered business cards are first-class. We ordered on... See more


Company details

  1. Prints and Signs Store
  2. Art Supply Store
  3. Business to Business Service
  4. Custom Label Printer

Written by the company

Create and customise premium Business Cards, MiniCards, Postcards and Stickers with MOO’s unique variable print technology – Printfinity. Designed online. Printed in UK and US. Shipped Globally.

MOO Promise

It’s simple. We’re not happy until you’re over the MOON.

It’s simple. We’re not happy until you’re over the MOON.
We'd prefer it if you were absolutely thrilled beyond words with your order. We take great pride in our work, and we want you to feel the same about yours. If you’re not happy with your order, talk to us and we’ll find where the problem is and help to sort it, and if it is our mistake we will make it right.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Good website, terrible delivery service

I've used Moo.com for over a decade, but was mortified to see that Evri is being used as the delivery courier.

As expected, my order has now disappeared. Next day delivery, but has been sat in a delivery centre since 10am on Thursday.

Due to these delays, I won't have everything I need for a once-a-year business conference, which is really disappointing. Will definitely use a different service next year and do more research to make sure Evri isn't used.

15 February 2026
Unprompted review
MOO logo

Reply from MOO

Hello Euan,

I am very sorry you've had trouble with the delivery of your order. From the Evri tracking, it appears the parcel was delivered yesterday, Sunday the 15th, through the letterbox.

I am very sorry for the unexplained three-day delay and have refunded the shipping fees on your order. I have also replied to your email about this.

We review our shipping partners regularly and have forwarded this feedback to the team concerned at MOO. In the meantime, please know that Evri is not our only shipping partner, and you are very much welcome to contact our Cusotmer Service team after placing an order to have us check which carrier your order is expected to ship with, and change this if possible.

If you have any further questions or concerns, please don't hesitate to reply to my email.

I hope all goes well at your conference!

Best regards,

Manon

Rated 5 out of 5 stars

Perfect!

I ordered the square business cards in a gloss finish. I absolutely love them! The print quality is excellent with the right amount of shine! I was very happy to be able to print multiple designs in one order. They look expensive and chic!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I really really struggled myself and…

I really really struggled myself and made a lot of mistake doing my business card myself and the customer service team approached me with my mistakes and even they went far above to sort out mine and rectified it . Which is very impressive.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Second-to-none dedication to customers!

I switched to MOO about a year ago, and it was mainly for two simple reasons, which SO many companies get wrong. Their immaculate products and their second-to-none dedication to customer satisfaction! They do it in such a genuine way, that it's truly a joy dealing with their team. I work with Gaby, who is a gem and the reason why I recommend MOO every time I hand out one of my impeccable cards! They make my company look SO GOOD!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Moo is awesome!

I've ordered cards from Moo for years and they are always good quality. They arrive fast and I always get a great price when they are on sale!

16 January 2026
Rated 5 out of 5 stars

A Moo-sterclass in Premium Printing

We have been using MOO for all of our printing needs for many, many years. They are always exceptional in both print quality and expedience and we love working with them. They offer some unique products that we love so much. Highly recommend!

15 January 2026
Rated 5 out of 5 stars

High quality, excellent service

I love ordering from Moo. The experience from order to delivery is fluid and simple. I am able to upload a custom design, order exactly what I need. Delivery is always (in my experience) ahead of the estimated schedule and the cards are always beautifully done.

15 January 2026
Rated 2 out of 5 stars

Kinda disappointed

For the price, I thought I would be getting a much better quality card. I ordered a black card, it came out more like a faded black. A number of the cards have faded edges almost like they had been handled or used before. I run an art services group and I don't think I can hand these out without making a bad first impression.

10 February 2026
Unprompted review
MOO logo

Reply from MOO

Dear Tramell,

Thanks for taking the time to share a Trustpilot review. 

I'm terribly sorry to learn that you're unhappy with the Cards. I will be in touch via email shortly to offer further support. 

My apologies once again,

Kind regards

Sheree

MOO

Rated 5 out of 5 stars

Unbelievably amazing!!

Unbelievably amazing!!! Ryan went ABOVE & BEYOND in listening to my desires for a custom project and was uber helpful & gracious! I love MOO and am a huge super fan for life!!!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Moo print

Amazing service from Moo print as always... 1. High quality 2. Delivered bang on time.

I receive the new business cards and noticed an issue regarding the spelling on the print (my fault). I amended & they quickly re-printed & delivered within the week - they knew it was time sensitive for us & acted accordingly (even though it wasn't expected) they did their best to get these produced for us. I'm grateful & coming back for more in the future. Thanks guys 👊

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

This is a high-quality service from start to finish. The easy-to-use website, email communication that kept us informed at every step, and the delivered business cards are first-class. We ordered on Tuesday night and received the cards on Friday morning. Happy to recommend to any small business.

6 February 2026
Unprompted review
Rated 2 out of 5 stars

I love the texture of the cards we…

I love the texture of the cards we chose but half of the cards still have a line on at least one edge showing where they were supposed to be cut.

7 January 2026
MOO logo

Reply from MOO

Dear Robert,

Thanks for taking the time to leave a Trustpilot review. I'm sorry to learn that the Cards have not printed as expected. 

I will be in touch shortly via email to provide the next steps. 

My apologies once more, 

Kind regards

Sheree 

MOO

Rated 5 out of 5 stars

Great Job Moo!

Very simple website to navigate, managed with some help with online chat service to get my business cards underway... they created a project for me and away I went and my card was designed and done in a few minutes. Very helpful!

The Business Cards themselves are great, excellent quality and the delivery was very quick

Great Job Moo!

29 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look