Monzo Reviews 68,445

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 18,255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive and user-friendly nature of the app, highlighting its ease of use for managing accounts, setting up savings, and making payments. Many appreciate the instant notifications for transactions and the convenience of using the service for international travel without extra charges. However, some people were dissatisfied with payment-related issues, including declined transactions or difficulties with transferring funds, particularly when trying to sell investments or draw down pensions. A few other people also felt that the service was not always reliable, citing instances where accounts were frozen without clear explanation, causing significant inconvenience.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the app's... See more

Application

Customers had positive experiences with the app, praising its intuitive design and ease of use. Many... See more

Service

Clients share positive opinions on service, highlighting its flexibility, ease of use for transfers, and... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers praise the ease of uploading funds, quick... See more

Value for money

People express high satisfaction with the value for money. Consumers appreciate the ease of managing money,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So easy to use abroad and just kept topping it up daily - on one occasion the waiter said the card had been declined and to try again - this time it was declined so we were going to pay in Euros cash... See more

Rated 5 out of 5 stars

I just can't get over how intuitive the app is and the amazing support you can get through the app. The free under 16s cards for my kids was huge, no more rushing around to cash machines for bus fai... See more

Rated 5 out of 5 stars

Easy to use. Instant notifications. You can add notes to every purchase so you know what you bought! Great to use abroad! Recommend. Wish they had higher interest in savings account.

Rated 5 out of 5 stars

I love my monzo account All the features and different online cards you can link up for bills, food etc. Having investments and savings options together with cashback on different shopping provider... See more


Company details

  1. Bank

About Monzo

Written by the company

We're building the bank of the future - complete with instant notifications, built-in budgeting tools, free payments abroad, 24/7 customer service and much more! Monzo is a bank for everyone, built together with our community. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo and we think the best way to do that is by being as open as possible. Join the revolution today.

Contact info

  • 38 Finsbury Square, EC2A 1PX, London, United Kingdom

  • www.monzo.com

4.6

Excellent

TrustScore 4.5 out of 5

68K reviews

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Rated 5 out of 5 stars

Great bank

I love how the app works and that I can split the bill with friends, I feel secure using the account online as I can use a temporary card number, it's easy to set up and use loving it 😀

26 May 2026
Rated 5 out of 5 stars

No Negatives Easy to Use

Been signed up for a few months now & been really easy to use. Great features like creating saving pots & being able to see my other bank accounts through the app is really helpful. I can't think of any negatives, would recommend 👌

26 May 2026
Rated 5 out of 5 stars

Monzo is the way to go…

This is my first card with propper things my old card I could only get sent money and spend money I couldn’t even use Apple Pay but with my new Monzo card I can do everything pay my friends receive money use Apple Pay have a savings account and loads more over all Monzo is the way to go hence why I’ve given it a 5 ⭐️ rating and I’m not saying this because why not I mean what I say Monzo is a good banking app

26 May 2026
Rated 5 out of 5 stars

Can't rave about this company enough…

Can't rave about this company enough their app blows most high street banks out the water, great investment options, savings and their credit card Monzo Flex is very good! Great thing about Flex is you can pay in installments for 0% still instead of paying the full balance, and it rewards you with doubling your limit from £350 to £700 after 3 perfect payments which is quicker than most of not all other credit cards

11 May 2026
Unprompted review
Rated 1 out of 5 stars

IF YOU WANT PROTECTION OVER YOUR MONEY…

IF YOU WANT PROTECTION OVER YOUR MONEY FOR EXAMPLE YOUVE BEEN SCAMMED etc THEY NEVER EVER HELP. Revolut help, nationwide help. They pursue scammers. These guys just say oh can’t do this due to master card rules. Currently have gone to financial ombudsman!

25 May 2026
Unprompted review

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